This was the first time I have used Lenstore and it won't be the last. Ordering was straightforward and my lenses were delivered the next day. From placing my order to delivery was actually less than... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more
Speed and ease of online ordering. I also called and spoke to someone quickly who helped again. Happy to use Lenstore anytime but still need to keep my optician for prescriptions and eye health checks... See more
I've been buying from Lenstore for over 6 years now. Well priced, good brand. I placed my last order on a Saturday night and received my order on Monday. Service and delivery is always excellent!... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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Arrived very quickly and everything is…
Arrived very quickly and everything is good quality
19 July 2026
First time buyer
This was the first time I have used Lenstore and it won't be the last. Ordering was straightforward and my lenses were delivered the next day. From placing my order to delivery was actually less than 24 hours. Great service and very competitive prices.
20 July 2026
Fast. Reliable.
Its always next day delivery, tracked, with secure packaging. Excellent service
20 July 2026
Ease of ordering and prompt service at…
Ease of ordering and prompt service at a reasonable price
20 July 2026
Fabulous service
20 July 2026
Absolutely fantastic customer services
Absolutely fantastic customer services. Had a problem with me lenses and the customer service representative was Absolutely brilliant
20 July 2026
😊😊😊😊😊😊😊😊😊😊
19 July 2026
Efficient service!
The contact lenses I ordered were with me next day. They were easy to order because they had kept the details of my last order even though it had been over a year since the last one. I think their prices are competitive too. These lenses are really comfortable. I’m pleased!
20 July 2026
Speed and ease of online ordering
Speed and ease of online ordering. I also called and spoke to someone quickly who helped again. Happy to use Lenstore anytime but still need to keep my optician for prescriptions and eye health checks.
20 July 2026
I suddenly realised I had run out of…
I suddenly realised I had run out of contact lenses and needed to order a new supply at very short notice. The whole process was excellent from start to finish. The delivery was incredibly quick, and I received exactly the lenses I needed.
I was kept informed throughout the entire delivery process, which was a real relief because I knew when to expect my order and could plan accordingly. Everything arrived exactly as promised.
The quality of the contact lenses is perfect, and I’m very happy with both the product and the service. I would definitely recommend this company and will be ordering from them again.
19 July 2026
Fast efficient service as usual
19 July 2026
Really fast service
Really fast service. Ordered Saturday evening and delivered by Sunday afternoon.
19 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lenstore
Hi Catherine,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and sincerely apologise for the confusion and inconvenience caused.
After reviewing your order, we can see that you contacted our customer service team via live chat on 19th July regarding the 3 boxes of contact lenses on your order. During that conversation, you requested a part-dispatch so that the 2 boxes that were already available could be sent immediately, with the remaining box to follow once it became available.
Following your request, the first shipment containing 2 boxes was dispatched on 19th July and delivered by Royal Mail on 20th July. The final box was then dispatched separately on 21st July and successfully delivered on 22nd July.
We would also like to reassure you that postage was only charged for the initial shipment. There was no additional postage charge for the second delivery. A part-dispatch allows us to send the items that are in stock straight away, rather than waiting until the entire order is available, and we are sorry if this was not made clearer at the time.
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to provide further support. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Thank you again for your feedback, and we hope to assist you further.
Best wishes,
Lenstore | Voice of the Customer Team
Top marks on ordering, pricing and delivery
Easy to order, competitively priced, and delivered quickly. Perfect. Thank you
19 July 2026
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