I ordered my contact lenses on a Saturday at 11pm and received them the next Monday lunch time, what could be better than that? Ah, abd they sent them via Royal Mail so I could track them and the reli... See more
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Review summary
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Reviews shaping this summary
Well done for exceeding expectations on the delivery date. The original delivery date quoted for these multifocal toric lenses was over four weeks after the order. As I needed the lenses more urgently... See more
Consistency, consistency, and consistency. I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the... See more
My parcel didn’t arrive due to Royal Mail fault. The support and service from the customer service was exceptional to resolve this issue. It was my first time buying from Lenstore from now on I will... See more
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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Brilliant service
Brilliant service. Received lenses next day as always, even on a Sunday.
11 July 2026
Late delivery
Late delivery despite a very long lead time, would have been 1 star but for the communication ( that came on the of supposed delivery).
10 July 2026
pretty easy to use
9 October 2025
always on time with delivery and easy…
always on time with delivery and easy to reorder
20 September 2025
Good customer service happy with the…
Good customer service happy with the lenses. There were some delivery issues but this was resolved really quickly without any problems
10 July 2026
Easy navigation on site
Easy navigation on site, and very prompt delivery , from day or order to delivery was 5 days !! faultless service
10 July 2026
Next day delivery
Next day delivery. Good choice of lenses and very competitive pricing. Great service
6 July 2026
Always deliver quickly
Always deliver quickly, great quality products and no fuss to order
9 July 2026
Unbelievable fast delivery 👍👍👍
10 July 2026
Consistency
Consistency, consistency, and consistency.
I’ve been a customer for a few years now and every time im amazed at the price and the fact it really is next day service no mater the time I order the lenses!
Please continue doing what you are doing!
16 July 2026
Unprompted review
So glad I switched from a popular high…
So glad I switched from a popular high street chain to Lenstore. They are more efficient and cost effective
9 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Re order price was £10 more than google…
Re order price was £10 more than google search gave??
9 July 2026
Reply from Lenstore
Hi Paul,
Thank you for taking the time to leave your review. We are sorry to hear about the confusion regarding the price of your reorder.
After looking into your feedback, we would like to clarify that the prices shown on Google Shopping or other Google search results are managed by third-party platforms, and we do not have direct control over how these promotions are displayed. In many cases, customers need to click through the Google listing and follow the promotional instructions for any advertised discount to be applied to their order.
We would also like to mention that Lenstore occasionally offers promotional discounts that are automatically applied to eligible orders. These offers are subject to specific terms and availability, so they may not apply to every purchase.
If you regularly reorder the same lenses, you may also wish to consider our Auto-Reorder subscription, which provides a guaranteed 5% discount on every recurring order, helping you save consistently without needing to wait for promotional offers.
To help us investigate your concern further, could you kindly provide a screenshot of the price comparison you saw, along with the Google page or listing where the lower price was displayed? This will allow us to review the information in more detail.
We will also be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk to provide further support. If you do not see our email in your inbox, we kindly ask that you check your spam or junk folder, as it may have been filtered there.
Best wishes,
Lenstore | Voice of the Customer Team
Very easy to order and fast delivery.
8 July 2026
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