Clear enough ordering, though of course there are many attempts to "upsell" into higher cost options. Quick enough process, and I'm very pleased with the result. My beloved old sunglasses back in acti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sunny! A star giving life and light or really just such a man veiled in flesh? Visible light is of course necessary to vision and Lensology are supreme at every aspect of giving my cruelly declining e... See more
Company replied
Just what I needed when I smashed my favourite sunglasses at a wedding (long story)… Found this company online. Clear simple guide as to what was on offer (normal or prescription tinted lenses), easy... See more
Company replied
Fab experience, easy to navigate system, easy to upload prescription and great updates and communication. Glasses arrived back within two weeks from order date, perfectly packaged and promptly deliv... See more
Company replied
Company details
Written by the company
Lensology is the UK’s leading specialist for reglazing glasses — fitting new prescription lenses into frames you already own. If your prescription has changed or your lenses are scratched, there’s no need to buy new frames. We offer a cost-effective, expert alternative trusted by thousands across the UK and beyond. While High Street opticians often discourage reglazing to push a new frame sale, we’re built around the opposite philosophy: keep the frames you love, save money, and get better service. Lensology brings together affordable online pricing with the personal, one-to-one care you’d expect from an experienced optician. Every customer speaks directly with an adviser who has real, hands-on optical experience. We’re also the UK leaders in prescription and non-prescription lenses for Meta smart glasses — including Ray-Ban Meta and Oakley Meta — and we ship internationally. For those who prefer a face-to-face visit, our Watford showroom is open for reglazing consultations or browsing our curated designer frames and sunglasses. Premium lenses, great prices, proper customer service. That’s why people choose Lensology.
Why people trust Lensology
Written by the company
- Expert lens fitting, honest pricing, real customer care
- We believe in providing a smarter alternative to buying new glasses. Our team of optical specialists offer personal support, expert advice, and premium lenses at fair prices — all while helping you keep the frames you love.
Contact info
Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB, Watford, United Kingdom
- 01923940408
- hello@lensology.co.uk
- www.lensology.co.uk
Keep the Frames. Fix the Lenses.
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company has been first class
This company has been first class, this is the second time I have used them, I asked questions they replied promptly and assured me of my concerns. And so quick with doing the re glaze of my sunnies.
15 August 2026
Reply from Lensology
Hi Bruce,
Thank you so much for your wonderful review!
It's so great to know that you’ve chosen Lensology for a second time and that our team could answer your questions and put your mind at ease. It’s fantastic to know you were also impressed with how quickly we reglazed your sunnies.
We really appreciate your continued trust and support!
Best regards,
Barry
Reply from Lensology
Hi Shashikant,
Thank you for your kind words.
We’re pleased the lens supply and fitting were completed very quickly.
Always here to help you again!
Kind regards,
Barry
Reglassing glasses easy and reasonably priced
Reglassing a pair of unused spectacles was simple, easy and reasonably priced. Glasses were received back with a new prescription within a week.
12 August 2026
Reply from Lensology
Hi Alastair,
Thank you for this magnificent review!
That’s great to hear! We’re delighted reglazing your unused spectacles was simple, easy, and reasonably priced, and that you received them back with your new prescription within a week.
Looking forward to helping you again!
Very best,
Barry
I can see again after 5 years!
Price is amazing for value, results were overwhelmingly excellent after having blurry vision for 5 years! Royal Mail was slow to deliver my frames, but Lensology sent them back to me with 24h insured tracking after they reglazed my lenses!
A thousand times thank you!
15 August 2026
Reply from Lensology
Hi Elise,
Thank you so much for this wonderful review!
We’re absolutely thrilled to hear that you can see clearly again after so many years of blurry vision. Knowing that the results have made such a difference means the world to us. We’re also glad we could get your reglazed frames back to you quickly and securely once they reached us.
Thank you so much for choosing Lensology and for your kind words!
Kindest regards,
Barry
GREAT VALUE FOR MONEY
Although they took slightly longer to arrive than I expected these lens in my frames are totally brilliant! I saved so much money when compared with my optician's quote. Would not hesitate to recommend them to anyone who wishes to use their services.
15 August 2026
Reply from Lensology
Hi Bob,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re so pleased with your new lenses and, especially, that you made such a great saving compared with your optician’s quote.
We really appreciate your patience with the delivery time, and your recommendation means a lot to the whole Lensology team.
We look forward to serving you again!
Warm regards,
Barry
Reply from Lensology
Hi Angela,
Thank you for your lovely feedback.
We’re glad to know that you experienced easy ordering, clear communication, and swift processing. That's what we aim for.
Hope to serve you again!
Very best,
Bary
Brilliant service
Have bought multiple times and quality and service are brilliant.
1 August 2026
Unprompted review
Reply from Lensology
Hi Helen,
Thank you for this brilliant feedback.
We’re so glad you’ve had brilliant quality and service across multiple orders. Thank you for your continued support!
Always here to help you with your next pair!
Kind regards,
Barry
Lensology have been amazing
I have just had my second pair of glasses reglazed through Lensology. I am so pleased with their service and I can’t recommend them enough. The quality of the work is excellent, customer service is friendly and responsive and the whole process is painless. I’d definitely recommend Lensology to anyone looking for a better alternative to buying new and expensive glasses.
10 August 2026
Unprompted review
Reply from Lensology
Hi Emma,
Thank you for this wonderful review and for choosing Lensology for a second pair!
We're thrilled to hear you've been so pleased with both the quality of our work and the friendly, responsive customer service. It's wonderful to know you've found the whole reglazing process so painless.
We're especially pleased that you see Lensology as a great alternative to buying new, expensive glasses. Giving favourite frames a new lease of life with high-quality lenses at a competitive price is exactly what we strive for.
Thank you for your continued trust and for recommending us so highly. We look forward to serving you again!
Very best,
Barry
Over the moon with Lensology
I cannot fault the service provided by this company Very good communication and a very quick easy process.I would definitely recommend
15 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you for this fabulous review!
We're glad to hear you couldn't fault the service and found the whole process so quick and easy. It's also great to know that our communication kept you informed throughout.
Making the experience straightforward, efficient, and stress-free is exactly what we strive for.
Thank you for your kind recommendation and for choosing Lensology. We look forward to helping you again in the future!
Best regards,
Barry
It was an easy experience
It was an easy experience. Delivery was quick and the glasses was lovely.
7 August 2026
Unprompted review
Reply from Lensology
Hi,
Thank you for your fantastic feedback.
We’re pleased the process was easy, delivery was quick, and you’re happy with your new glasses.
We hope to serve you again!
Kind regards,
Barry
Quality Lenses/Glasses
Great friendly, knowledgeable service and Glasses are top notch
No hesitation at all in recommending to friends & colleagues alike....
PS The savings are really are great
5 August 2026
Unprompted review
Reply from Lensology
Hi Andrew,
Thank you for this wonderful review!
We're ecstatic to hear you were so impressed with the friendly, knowledgeable service and the quality of your glasses. It's wonderful to know you'd have no hesitation recommending us to your friends and colleagues.
And we're especially pleased that you noticed the savings too! Providing high-quality lenses and glasses at genuinely competitive prices is exactly what we strive for.
We look forward to helping you again in the future!
Very best,
Barry
After a couple of days with new…
After a couple of days with new prescription varifocals, I am very happy with the quality of work. The lenses transition well and are comfortable to wear. Also, the cost of reglazing of my glasses is incredibly good value compared with the quote from my usual opticians.
14 August 2026
Reply from Lensology
Hi Peter,
Thank you so much for your fabulous review!
We're delighted to hear that, after a couple of days with your new prescription varifocals, you're so happy with the quality of the work. It's wonderful to know the lenses are transitioning well and proving comfortable to wear.
We're also especially pleased that you found the reglazing such great value compared with the quote from your usual optician. Giving customers access to high-quality lenses at a more affordable price is exactly what we strive for.
Thank you for choosing Lensology and for taking the time to share your experience. We look forward to welcoming you back!
Best regards,
Barry
Better than the originals, by far!
Ray-Ban Meta 2 Smart Glasses Review
I bought my Ray-Ban Wayfarer Meta 2 smart glasses directly from Ray-Ban and, overall, I have found them brilliant.
Original Lenses
The only real drawback was the grey transition lenses. In my experience, they barely worked as sunglasses and did not provide the level of tint I expected.
Replacement Lenses
I chose brown transition lenses from Lensology, and the improvement has been very noticeable. The difference is stark: they perform much better in bright conditions and now work extremely well as sunglasses.
Fitting Experience
The replacement lenses were a bit fiddly to fit, but once they were in place, they looked great and transformed the glasses overall.
14 April 2026
Unprompted review
Reply from Lensology
Hi Martin,
Thank you so much for your fantastic review!
We're elated to hear how much of an improvement you’ve found with your new brown Transitions lenses in your Ray-Ban Meta 2 smart glasses. It's fantastic to know they’re performing so much better in bright conditions and giving you the level of tint you were hoping for.
It's wonderful to hear that you've found the replacement lenses such a significant improvement over the originals.
Thank you for choosing Lensology and for taking the time to share such detailed feedback. We truly appreciate your support and hope you enjoy your Meta glasses even more with their new lenses!
Kindest regards,
Barry
Very poor service
I have been trying to order Reglaze My Glasses for months you can't order them online without send your prescription every time I email this to them there website doesn't recognise it and you can't proceed with your order but every time I get a confirmation email saying my perception was added to my account but am still unable to complete my order I sent my glasses then received email saying can't order because they don't have my perception so I phoned and gave them my perception again after about 1 hour I got email saying here is your quote but there is no price quote on the email I think ther left hand doesn't know what there right hand is doing
14 August 2026
Unprompted review
Reply from Lensology
Hi William,
We have an online service for placing an order online which you could have used- You are not obligated to upload any prescription at the time of ordering either.
You had chosen to use our pack request system to send the glasses in for a recommended quotation which we sent you today.
You had emailed over a prescription via a different email address and different order number several months ago. If you ordered via a different email, this would classify you as a different customer file on our database.
We spoke to you today, saved your prescription onto file, sent your quote and now you have decided to leave this review. The email we sent has the link to your quote. You are supposed to open up the link to open the quote so when you say there is no price, this seems an odd conclusion to reach when we have advised otherwise.
In light of what has transpired, we think this reviews seems misplaced which at worst would be a misunderstanding. We have tried calling you to clear this up on top of this but haven't been able to get through to you either. We are trying to help you with this so I sincerely hope you would allow us to do this and reconsider the statement you have put here.
Kind Regards
Neil
Great customer support
The frames i sent to have replacement lenses fitted were sports frames and required variafocal lenses with a mirrored finish, the time frame i was initially quoted was between two and four weeks, this was an issue as i wanted them for a holiday in three weeks time. I hadnt heard anything after two weeks so contacted the help line who arranged for them to be with me the day before my holiday and they even arranged for them to be returned special delivery to ensure i received them in time. Excellent quality lenses and amazing customer service. Thankyou and would highly recommend
14 August 2026
Unprompted review
Reply from Lensology
Hi Paul,
Thank you so much for your wonderful review!
We're delighted to hear that, despite the tighter turnaround required for your sports frames with varifocal mirrored lenses, our team was able to make sure your glasses reached you in time for your holiday.
We completely understand how important it was to have them with you, so we're pleased we could arrange the special delivery to ensure they arrived the day before you travelled. It's wonderful to hear that you're also so happy with the quality of the finished lenses.
We'll be sure to pass your kind words on to the team. Thank you for your generous recommendation and for choosing Lensology! We hope you had a fantastic holiday with your new lenses!
Warm regards,
Barry
First class service and precise lenses
First class service, having tried very many of the others and great vision, the lenses are precisely made.
I would have no hesitation in recommending Lensology.
11 August 2026
Unprompted review
Reply from Lensology
Hi William,
Thank you for your positive feedback.
We’re pleased you experienced first‑class service, great vision, and precisely made lenses, and that you’d recommend us without hesitation.
Always here to help you again!
Very best,
Barry
Excellent service and great…
Excellent service and great communication plus an outstanding end result.
10 August 2026
Reply from Lensology
Hi Don,
Thank you for this fabulous review!
We’re pleased you experienced excellent service, clear communication, and an outstanding result.
We hope to serve you again!
Best regards,
Barry
Reply from Lensology
Hi Simon,
Thank you for this 5-star review!
Great service and fab pricing are exactly what we aim for.
Thanks for recommending Lensology!
Kind regards,
Barry
Reply from Lensology
Hi Paul,
Thank you for your positive feedback.
We’re pleased you found the overall experience excellent.
Always here to serve you again!
Very best,
Barry
Great result...
Good service, glasses came back looking like new. I had the extra clean and service so very happy with the result. The new lenses are Transitions, total cost £130 great value considering Vision Express quoted £200.
My only slight criticism is the delivery time suggests just a couple of days for standard lenses with their fast track service - but they still took 7 days, 10 from post to delivery. Not a problem for me but if you're expecting fast it could be! Overall I'm very happy
NOTE:
following the reply from Barry, I'd suggest you check your own website for accuracy as GEN S grey ULTIMA is listed as 1-3 days
13 August 2026
Reply from Lensology
Hi Grant,
Thank you for taking the time to leave such a detailed review.
We're glad to hear your glasses came back looking like new and that you're very happy with the Transitions lenses and Extra Clean & Service. It's also great to hear you felt they offered excellent value compared with the quote you received from Vision Express.
We appreciate your feedback regarding the turnaround time. Just to clarify, our standard turnaround for single-vision clear ULTIMA lenses in stock is 1–3 working days with our priority service. However, the ULTIMA Transitions lenses you selected have a longer turnaround of 5–6 working days with priority service, as compared to our standard in-stock clear lenses.
We're pleased that the longer turnaround wasn't a problem on this occasion and, most importantly, that you're very happy with the finished glasses.
Thank you again for choosing Lensology and for your recommendation! We look forward to serving you again and hopefully earning the missing one star!
Kind regards,
Barry
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.