Lenovo Reviews 

Never buy a Lenovo product, especially as a student. I bought one of the Yoga Lenovo laptops last year. The keyboard failed within warranty (if nothing else, their laptops are poor and faulty and I would never recommend them for this reason alone). I sent my laptop for repair, and, since I am a student, I asked how long it will take, because I struggle without it. They said 7-10 days. It is now day 21, and they have informed me the part to complete the repair will still be unavailable for another 7 days. Because of this, I am unable to complete exams. I will have moved back to university by then, even if they end up sending my laptop back next week. I informed them they are in violation of the Consumer Rights Act 2015, which they ignored. I am now taking them to small claims court and I encourage anyone else dealing with Lenovo's appalling customer service and Consumer Rights violations to do the same. I want to make as many people aware of this as possible so that people stop buying from this awful company - please don't do it!

Bought a Lenovo ThinkCentre M70q for £1,230 — it arrived completely dead on arrival.

After wasting time on diagnostics, Lenovo confirmed it was faulty and agreed to send a replacement. I returned the unit as instructed… only to be told (with zero communication) that my order had been cancelled due to a “parts shortage” — despite the same PC being available online at nearly double the price (£2,126).

Customer service then twice assured me (on recorded calls) that if I reordered, they would price match my original purchase.

So I did exactly that.

Now Lenovo are refusing to honour that agreement — leaving me nearly £900 out of pocket for their faulty product.

This has been:

-Poor communication
-Misleading advice from multiple staff
-Failure to honour agreed resolution
-A clear breach of basic consumer rights expectations

I’m now paying interest on a mistake caused entirely by Lenovo.

Extremely disappointing experience — especially given this came from a company that promotes “premium support”.

Avoid unless you’re prepared for serious aftersales issues.

I had a positive experience with Lenovo support overall.

My Lenovo LOQ developed a serious fault and sparked, with a smell of smoke, before failing to power on. Once I reported this, Lenovo responded promptly and handled it in a professional and reassuring way. They made it clear that safety was the priority, advised me not to try powering the laptop on again, and quickly explained what they needed from me next to move the case forward.

The communication was polite and helpful, and I appreciated that they treated the issue seriously rather than dismissing it as routine troubleshooting.

My only criticism is that, after repair, it appeared the motherboard had been replaced but the SSD had not been reset properly for the new hardware, which caused a problem activating Windows 11. I was able to sort this myself by restoring it to factory settings and going through the first boot setup again, but a less technical user might have struggled with that.

Even with that issue, I was impressed with how seriously Lenovo took the original fault and how professionally they handled the case.

Purchased Lenovo IdeaPad in January 2025, the warranty just expired and now the screen can't close properly - it is a hardware fault, but reading all the other reviews it seems suspicious how things go wrong shortly after the warranty expires. The communication with Lenovo, it sends you round in circles with virtual assistants, which is not helpful - only directs you to expensive warranty reinstation - but reading other reviews, this is probably a waste of money, if there is no guarantee they actually repair the fault to a satisfactory result...and lasting result. Not happy. Thought they were suppose to be a reputable company.

Lenovo are without doubt the worst company I've ever dealt with.
The drama I had to go through to get a refund was beyond belief, taking a total of seven weeks. If you're ever thinking of buying something from this company, my advice would be a definite no.

If something goes wrong, you're just going to be left in the lurch with hopeless and incompetent customer service who border on, in my opinion, the criminal for their dishonesty.
Finally got my refund after 7 weeks of pure agony. Steer clear at all costs.

Lenovo and Laptops Direct misled me on their website in that I could claim £75 cashback from Lenovo as a business customer if I purchased a Lenovo Laptop computer from them. Doing so is not as easy as Laptops Direct's website would have people believe. Having supplied all the relevant information to Lenovo to prove beyond doubt that I am a legitimate UK business, I repeatedly kept getting fobbed off by Lenovo requesting more information. Lenovo now refuse to issue any £75 cashback because Laptops Direct put my name and not my business's name - even though my name is part of the business name - on the original invoice, despite me since providing proof that I am a legitimate business owner and the invoice was paid from my business account. Lenovo have asked for an invoice in the business name but Laptops Direct are now refusing to reissue the invoice in my business name. Using misleading offers gives both Laptops direct and Lenovo an unfair advantage over other sellers who do not use these underhand sales tactics.

I ordered a Lenovo Legion computer on the 14th of November, which I then proceeded to return a couple of weeks later because it didn't meet my requirements.

I returned the computer via Yodel, one of their logistics providers, and deposited the computer in the shop that was a partner shop with Yodel. Because it made me feel uncomfortable that there was not a clear custody chain for a very valuable item such as a computer that was deposited effectively in a basket in a corner of the partner shop after receiving the receipt for the computer. I also took a video of me putting the computer in the box, checking that it was there when I closed the box, and then depositing the computer on the basket in the corner of the shop.

A couple of weeks later I received the refund for the software portion of the order. Some ancillary software that I had purchased with a computer but I never received the refund with a computer, which was £1,000 plus. I called customer support many times and it took them at least a couple of months to locate the computer. They didn't know if the logistics provider had returned it or not. They couldn't find it in their warehouses, etc. and when it appeared nearly three months later in the month of March, they found that the box was filled with scraps, not with the computer itself.

Of course having had such a poor custody chain, meaning that the computer was left unattended in a basket in the corner shop. Again this was after me delivering and getting a receipt so this is Yodel's responsibility and therefore Lenovo is accountable for this because they selected Yodel as a partner for logistics. Also it could have been stolen while in Yodel's and/or Lenovo's warehouses, given that the box was essentially missing for three months.

I have kept on calling the customer support services for three or four months and have now basically provided the evidence that I captured, including the receipt for sending the computer and the video of me packing the computer in the box and putting it in the corner of the shop. So far I have not received a refund and they have not confirmed whether they would provide a refund or not. It's been at least two or three weeks since the box was found and the evidence was provided.

I'd expect a refund to be provided, given that I fulfilled the return process correctly and the computer was returned correctly. I think Lenovo is accountable for this. At the very least if Lenovo is not able to guarantee that custody chain via the logistics partner Yodel, they provide a disclaimer about this so that we can sort of take the necessary action on our end to choose the safest return option.

Overall this is absolutely terrible customer support from Lenovo.

Appalling company. Like everyone else here, the hardware is of terrible quality and yet the Warranty seems to cover nothing.

Our laptop suffered from loose and then non-working keys within two months of purchase, but Lenovo has claimed it's "Customer Induced Damage" (completely untrue) and not covered under warranty. They have also claimed we signed away our rights in law when we bought the laptop. This is actually incorrect and illegal, because you cannot waive your consumer rights in law.

The customer service experience is horrible and their build quality is absolutely awful.

If you read the rest of the reviews here, it's hard to conclude it is anything but a scam company.

Avoid, avoid, avoid.

I had a Lenovo Chromebook which was barely 10 months old on which the hinge broke away from the lid. I contacted Lenovo and over several emails and they said that this was not covered under their warranty. This was despite me reminding them that under The Consumer Rights Act 2015 "Goods should be of satisfactory quality and should be fit for particular purpose". I suggested that the Chromebook was neither of these but they still refused to even look at the device. I wonder what they do cover under their warranty?

The returns process for a product under warranty is extremely bad. Poor communication, unreasonably slow. In fact, nearly a week on they still can't send me out the details of the return process and for a company this size its acting like a small operator. Quite embarrassing really. I would not buy their products again, I have gone to MSI, much better communicaiton.

Bought a premium care package and cant actually get any help with me PC as nobody ever answers the phone and just go round in circles with online bots.

Purchased a Lenovo laptop 18 months ago, for personal use so doesn't get a great deal of use. This week it literally fell apart on my lap, hinge broke, screen frame came away and then the screen fell out. Called customer service, they were not interested. I expect a laptop structurally to last a lot longer than 18 months making the construction quality clearly not fit for purpose.

Lenovo are an atrocious company and anyone contemplating buying their products should read these reviews. I ordered a Thinkpad X13 Gen 6 online and it did actually arrive on time, having been shipped from China. Powering up, the laptop went through a lengthy process of self-initated updates, which rendered it virtually unusable, as the start menu and taskbar had become inoperable. The Lenovo website strongly hinted at this being an identified problem, but no solution was obvious. I attempted a reset back to the factory state, but the laptop threw up an error mesage. Attempts to contact Lenovo got nowhere, so in exasperation I requested a refund the day after it was delivered. Lenovo insist on using Yodel for returns, which is one of the worst couriers in the UK. A week later, tracking indicated that it had been returned, or, rather, loaded onto a van in Nottingham, presumably heading for the Lenovo warehouse. A week later, tracking is still saying the same thing and my Lenovo account is still showing 'return requested'. I suspect that I'm in for the longhaul and will still be waiting for a refund and chasing the company for many weeks to come.

Absolutely shocking service. Item was said to be delivered and signed for. Never arrived. I was then told 3 weeks later the item was being returned to the factory. A month later I was informed I would receive a percentage of compensation. I have not been told this is not possible. I am still without a screen and have to purchase again over 1 month later. My business has suffered due to this abhorrent service. Will never buy Anything Lenovo again.

My 2026 Lenovo service experience (UK) has been terrible. I have an 18-month-old Legion Pro 7 16IRX9H that has undergone two failed onsite repairs. First, the wrong thermal paste was used during a heatsink replacement. Then, a faulty refurbished motherboard was installed alongside another new heatsink, and too much liquid metal was applied.

Neither technician knew how to correctly apply liquid metal. The first technician ended up using standard paste, and the second technician used an entire tube of LM just on the CPU.

Customer Care had already escalated the case to EMEA between the repairs (after the first failure, but before I discovered during the second visit that the first technician had not used liquid metal).

EMEA repeatedly insisted on a depot repair despite my Onsite Premium Care warranty. Since I declined this, they have now closed the case. EMEA leaned heavily on the "discretion" implied in the warranty terms and conditions, and they would not acknowledge or discuss any of the concerns I raised.

EMEA will not speak to you and they will now ignore everything you put in an email and simply respond to it with a slightly reworded version of their previous email repeating exactly the same thing.

Fantastic!

I have £10 Rewards in my Lenovo account. I tried to use this to buy a mouse for £10, so once the Rewards are applied, the mouse is free. Yet on the checkout page, Lenovo are asking for my credit card details, and they won't let me complete the purchase unless I give them my credit card details ... for an item which is free. This is unacceptable. Why do they need my credit card details for a product that is free? I have bought products from Lenovo in the past, but I will not buy from them again until they change this policy.

Utter disaster!!!

Bought the laptop in July (£500+) and it causes nothing but stress.

It doesn’t switch on and Lenovo’s repairing the “hardware “, yet again, failed.

For the third time, they propose to send it back (wait 1-1.5 weeks, while it’s in their possession), yet offer no other solution.

How many more times will it take before they finally realise that the machine is an utter disaster and they owed to replace it with a new one?!

My team on shift are unable to work and it’s thanks to Lenovo.

Never ever again, I’ll invest in purchasing from Lenovo. Disappointing and disastrous!

My advice to other businesses is to avoid Lenovo like a plague.

Since getting burnt, I purchased HP laptops and they do as they promised.

Worst company to deal with. Avoid at ALL Costs. Poor product quality and lousy customer service. Despite paying for premium support, the contract engineers are useless, and the machine has to go back to the depot to be fixed. Moreover, don't purchase any of their products as you cannot pay by credit or debit card. Even if you pay by wire transfer, you are at your own risk as they drag their feet to give you a refund. All you get is excuses, lies, lies.

I am a business buyer of IT equipment. I ordered a laptop for our business. Lenovo never delivered it. The delivery address was for my son at home. He was in throughout the day when it was allegedly delivered. It was reported straight away as not delivered, but lenovo refused to accept this. They claimed to have a scrawled delivery receipt from someone called Jason, but is wasn't legible, not did it say where they had actually delivered it to.
They repeatedly demanded long periods of time to 'investigate', although they never did. They made me jump through hoops for two and a half months, including reporting it to the police, constantly reassuring me that I would get a refund when I had completed the next step. But then they arbitrarily closed the case and point blank refused to refund.
As a buyer for two companies, this one small but the other very large, I will never buy another lenovo product again - I've already removed them from both supplier registers. In my view they are charlatans. Be warned - when it goes wrong they don't want to know and don't care.

Ordered a Moto Edge 70 Fusion on thier website where they advertised a 2-3 day delivery. 10 days later, still no phone. Contacted customer service and they didn't know where it was, UPS saying it was stuck in customs (Netherlands!) on wrong paperwork issues and the sender notified.
To date, no representative of the Lenovo knows what's going on or when the issue will be resolved.
Do they care? Well they appear to, but apparently there's nothing they can do??
I ask again, DO THEY CARE? Clearly not enough!