Absolutely great service again at the store I went in for a crankset and bottom bracket they got me a great deal delivered to my house gave good sound advice and even helped me out with a sticky casse... See more
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Fabulous service every time I've visited from bike purchase, servicing and spending time with my son showing him how to get the best from his bike. Thanks team
Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more
I ordered a part online for click and collect because it meant I could get it straight away for a rush job I was doing on a customers bike. Unfortunately the stock stated at my local store was incorre... See more
Company replied
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
Contact info
168 Wilsthorpe Road, DE72 3AG, Derby, Derbyshire, United Kingdom
- 01332 872947
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Replied to 78% of negative reviews
Typically replies within 1 week
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Excellent service from LL Nottingham
Excellent service from LL Nottingham. After having carried out various upgrades to my MTB I thought I had enough parts to get a frame and build a new bike so I did. Even after purchasing a suitable frame to match the parts, getting a custom bike built is comparatively complicated and expensive. Andy (Notts LL manager) was great from the start. He said it would be no problem to source the parts and build the bike which is more tricky than it sounds especially during covid where parts are difficult to get hold of. After a few weeks I dropped in my existing bike, the new frame and a box of parts…LL agreed to swap some old parts off my main bike and put on the new frame, with a view to upgrading my main full sus bike and at the same time creating a new hard tail. The team of Andy (manager) and Andy (mechanic) were great. They kept me updated throughout the build and ensured that the correct parts went on each bike. Whilst this may not be a complex process for a bike shop, they did exactly what I asked and made the process feel straight forward. The results are amazing….they were also very kind regarding Andy the mechanics time and cost. Could not be more impressed with LL as they went out of their way to provide great customer service. Many thanks to both Andy’s….
Speedy service for click and collect
Speedy service for click and collect - not the least expensive but convenient
Always helpful in store and online…
Always helpful in store and online great bunch of knowledgable staff
Brilliant service
Really helpful staff
Really helpful staff, great bikes. I have bought two from there now. My favourite bike shop in the East Midlands by an East country mile.

Reply from Leisure Lakes Bikes - Nottingham
Great service
Not my local bike shop but I always travel over to Leisure Lakes in Derby for servicing and repair because these guys know what they are about and I trust them to do the job properly. What I also like is the fact that they communicate so well with the customer so you know what stage they’re at with repairs/ orders etc.
Good value and well recommended.
Great local bike shop
Great local bike shop. Have purchase several bikes and loads of accessories, always good on price and service.
Fantastic bike shop
Fantastic bike shop
Friendly knowledgeable staff
Great selection of mountain bikes, plus electric mountain bikes.
Great service from Andy and Simon at…
Great service from Andy and Simon at the Notts store. Andy was really helpful answering everything I asked. Quick responses on e-mail as well. Great experience.
Handy to have LL nearby!
Handy to have LL nearby!
Good service from my local LL, Nottingham.
Handy to be able to click & collect online and collect reward points too.
Can't fault the guys ordered online for…
Can't fault the guys ordered online for store pick up my address is Dorset(where I live) and arranged collection in derby (where I work) , they emailed to check there was no mistake on my order, all sorted collected quicker than originally quoted . Needed some extra bits from the shop and nothing was a problem will definitely always use them in the future.
Breaston store
Recently attended the Breaston store, I found the staff welcoming and knowledgeable. The ordering process online was simple and the bike was built and ready for collection the following day. No hard sell and cashback also paid promptly.
click & collect is great, but 9 days wait not so much
Got my purchase via click & collect as l live 10 minutes away from the Nottingham shop and this saved me paying postage and having to be home when it was delivered.
However click & collect from most place's nowadays is following day..... had to wait 9 days 😪
Good service
Ordered exposure sync lights online & collected in store. The lights don’t sync and when they finally do they soon forget each other but still as lights they’re really good and Leisure Lakes had these cheapest anywhere. Staff were friendly, would certainly use them again
Always excellent service online and in store
Always excellent service online and in store. Couldn’t get the AXS Gear's to work when I fitted to wife’s bike. Shop worked out needed a diff mech hanger for sram, fitted it checked gears etc, no charge, brilliant.
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