Leigh Day Reviews 

2,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company and its legal services. Customers frequently praise the dedicated solicitors and staff members for their compassionate, professional, and deeply supportive approach throughout the entire claims process. People mention that communication is exceptionally clear, and they truly appreciate receiving regular updates that make difficult situations much easier to navigate successfully. Some people were dissatisfied with communication delays and slow response times when trying to reach out for essential assistance or progress updates. Reviewers also noted frustrating difficulties during the initial enquiry stage or mentioned that certain customer responses felt generic and unhelpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, caring, and... See more

Service

Consumers find service to be positive, highlighting well-organised and highly professional legal... See more

Customer service

People report positive experiences with customer service, noting that representatives are compassionate,... See more

Claim

Customers consistently note positive experiences with claim, highlighting successful settlements and... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept well-informed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ava from Leigh Day looked after my case brilliantly. She was professional and at the same time showed care whilst I was suffering mentally due to a cycle accident. She was very responsive and checke... See more

Company replied

Rated 5 out of 5 stars

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I trie... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value an... See more

Company replied

Rated 5 out of 5 stars

My Case Manager Chris Livesey was brilliant he kept me informed and gave me good advice. He made me feel like a person and not a case number. I appreciated all his hard work I Highly recommend L... See more

Company replied


Company details

  1. Lawyer
  2. Employment Attorney
  3. Law Firm
  4. Personal Injury Attorney

Written by the company

We are top-ranked London & Manchester lawyers advising on personal injury, asbestos and mesothelioma claims, medical negligence, human rights, employment & discrimination law. Get it touch today by calling us on 020 7650 1200 or 0161 393 3530 to talk to the legal teams. We currently represent more than 250,000 drivers of diesel vehicles and are leading experts in vehicle emissions group claims. We also specialise in equal pay claims and workers' rights claims for large groups of claimants, often for those working in the gig economy. We are consistently ranked as leading practitioners in the legal directories Legal 500 and Chambers and Partners and are one of The Times top 100 law firms. We hold the Law Society legal practice quality mark Lexcel, and are accredited by numerous charities and other organisations.

Leigh Day

Written by the company

Justice for all
We are committed to claimant only cases ensuring that individuals have the same access to justice as the UK Government and large corporations.
How can we help?
Our principle areas of work cover injury and medical negligence, asbestos diseases, employment and discrimination, human rights, international and group claims, and regulatory and disciplinary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,285)

249 reviews in the last 12 months

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Rated 4 out of 5 stars

I felt like my case was slow

I felt like my case was slow. At times I was feeling deserted and felt as if my issues are not dealt with properly. The solicitors were recommended to me just 2/3 days after my injury. I was believing that the case will be over within a few months but took 22months.

20 January 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

We appreciate your feedback and we are sorry to hear that you felt deserted at times during this process. We'll review your comments to improve our service.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Outstanding

Outstanding. Prompt replies. First class service all round

12 February 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for your positive feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Extremely professional service

Extremely professional service. There was discretion at all times and regular updates. Very pleased with the whole process and of course the successful outcome. Izzy, Georgia and the team were empathetic and nurturing throughout and I would recommend this firm without hesitation. I have never dealt with a solicitors firm before that has treated their client like human beings. Nothing is too difficult for them. Thank you once again to everyone.

6 February 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Jabina,

We are so glad to hear about your positive experience. It's wonderful to know that you felt supported and informed throughout the process. We appreciate your recommendation and are grateful for your kind words. Thank you for sharing your feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

great experience with my sollicitor

I had a great experience with my sollicitor Uzma. She has been dedicated to my case from A to Z, was available to listen to my worries and brought valuable advices on the next best steps.

1 February 2026
Unprompted review
Rated 4 out of 5 stars

Accident abroad

Having a fall whilst on holiday in crete I decided to use Leighday to claim against tui as it happened in one of there hotels.
The process was quite long but eventually got settled out of Court after a long 3 years.
I would like to thank Catlin who started the process and shahnaz who closed out the case.
They were understanding and kept me informed throughout the process with a good result in the end.

11 February 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Chris,

We appreciate your feedback and are glad the matter concluded favorably after a long process. We're happy that you were kept informed throughout.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Always felt my case was important and that I mattered.

Shortly after receiving a Mesothelioma diagnosis from hospital, I was put in contact with Kevin Johnson at LeighDay. I was immediately impressed with the thoroughness and professionalism both he and his team showed in collating information for what ultimately proved to be a successful personal Injury claim. My many concerns and queries were always dealt with quickly and explained clearly. Kevin was always there to help and advise, often out of hours. I always received a friendly, efficient and courteous service, and I cannot speak highly enough of the service I received. I have absolutely no reservations at all about recommending LeighDay

5 February 2026
Unprompted review
Rated 2 out of 5 stars

Stressful and slow

I found dealing with LD for my cycling accident claim stressful, very slow, and hard work. I had minimal contact/explanation of what was happening and had to a huge amount of chasing, even having to chase LD’s contractors (speed medical) directly. I ultimately received an amount just under the judicial college guidelines recommended amount for the injury, so they did their job, but goodness what an unnecessary extra stress it was. I got the strong impression they do not value ‘panel’ (insurance funded) work - but they are still being paid and should provide a service reflecting that.

5 November 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Andrew,

Thank you for your feedback, we are sorry to hear about the stress and delays you experienced during your claim and I can reassure you that we value all of our clients equally. We'll use your feedback to review our processes and enhance our services.

We wish you the best for the future.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Professional, kind and timely with great communication

Leigh day were very professional all through, and I thought they were very understanding of when legal language was complex and therefore were happy to help or explain things in layman terms. The communication was great and timely, they were also kind and empathetic. Thank you for the service and help with my case.

3 February 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Nishit,

We're happy to hear that our team was professional and provided clear explanations. We appreciate your kind words about our communication and empathy. Thank you for your positive feedback and for allowing us to assist you with your case.

Best wishes

Leigh Day

Rated 5 out of 5 stars

What a great unasked for experience

From the very first contact with Bethany Greenwood I felt as ease and supported and comfortable with her expertise and experience. It was initially Day One Trauma Support who decided for me and put me on to Leigh Day who they thought would be the best option considering my injury’s and Trauma. Bearing in mind I had never sustained such injury’s and was a happy chappie from start to finish. Beth was extremely talented in explaining every decision I had to make and for every step forward to recovery and for the expert solicitor side of the team
Beth and Grace her little typing side kick worked well with my entire Rehab team for the duration of the claim and rehab and I did not feel
Unhappy or uncomfortable once
I welcomed them in my home with ease as they did to there office in Leeds
Although an experience like my accident is unpleasant and unpredicted I could not have felt better with all the help I received and to be honest they all become like a little family to you and it’s sad as they drop away one by one to the next unfortunate person to be involved in an accident or other traumatic experiences
Like other great businesses or organisations I’d say “ I’ll be back “ like Arnie but in this instance I hope I don’t have to go through that experience again
I wish them all the best for the future
Thank you

4 February 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Sam,

We're so glad to hear that you felt at ease and supported throughout the process. It's wonderful to know that our team worked well with your rehab team and that you felt comfortable with us. We appreciate your kind words and wish you all the best in the future.

Best wishes

Leigh Day

Rated 5 out of 5 stars

So thankful for the support of Michelle…

So thankful for the support of Michelle Victor and Angela Bruno at Leigh day over the past 7 years. Always there to support me and my family through a very difficult time. They really care and picked up the phone to me whenever I needed them. They always went that bit further for me and did everything they could for our family. I will be forever grateful for them standing by us with compassion and understanding.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great for cycling related injury claims

Knocked off my bike by a vehicle and sustained a serious injury. Chose Leigh Day because of their affiliation to British Cycling and really glad I did. Clearly explained the process up front and laid out my options in way I could easily understand. Although the process was long and drawn out (as I was told it would be), they were always quick to respond whenever I wanted an update or had questions. Eventually led to a very satisfactory conclusion, which has helped offset some of the pain and inconvenience caused by my injury. Thank you in particular to Scott!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic job after Cycling Accident

I contacted Leigh-Day on a recommendation from a friend after being knocked off my bike by a motorist. Uzma Akhtar was assigned to my case and he did a fantastic job. After initial consultation everything went quiet - and that's a good thing, because all the time Uzma was working my case and only made contact when he needed to. I got some much needed physiotherapy and finally a great settlement with which I am very pleased. I would recommend Uzma and Leigh-Day to anyone in a similar situation to me and I pass on my thanks to them.

29 January 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Stephen,

We're so glad to hear about your positive experience following your accident. Thank you for recommending us!

Best wishes

Leigh Day

Rated 5 out of 5 stars

Hurtigrutten experience

Dealt with very professionally I found Shahnaz very good and she handled all my questions very well and speedily. I would recommend Leigh Day to anyone who had to deal with a foreign company. Thank you Shahnaz.

31 December 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Peter,

We appreciate your positive feedback. We're so glad that you had a professional experience and that your questions were handled well. Thank you for recommending us.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Highly recommended

We received a fantastic service from Ross Whalley through the 9 years he has been helping with our claim.

28 January 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Howard,

We're happy to hear that you received fantastic service over the past nine years. We appreciate your positive feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Kind and compassionate service

I’d like to say a huge thank you to Suzanne and Camilla for supporting us after our son sadly died when he was 2 days old. They were both incredibly kind and worked tirelessly on our case to get justice for us and our son, and provided invaluable support throughout the Coroner’s court proceedings. It has been an incredibly difficult time for our family but we are grateful to have had Suzanne and Camilla ensuring that our voices were heard. They went above and beyond to ensure we were coping with the case, especially throughout my subsequent pregnancies.

18 December 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Ali,

We are deeply sorry for your loss and the difficult time your family has experienced. We appreciate your kind words and are grateful that we could support you through the legal process and ensure your voices were heard. It means a lot to us that we could be there for you.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Excellent, professional service, with a single point of contact

Our case has taken a number of years to resolve. Leigh Day and Scott have been with us through all stages and have been professional throughout, keeping us informed, collecting evidence and resolving our case. Scott has been with us through the entire journey, and that single point of contact has been extremely important to us.

26 January 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Kian,

We appreciate your positive feedback and are so glad to hear about your experience. We're happy we could support you through the years and provide consistent, professional service. Thank you.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Professional, knowledgeable and courteous

As soon as Leigh Day were appointed on behalf of British Cycling, I felt supported through the entire, and long process.

From providing all the necessary RTA information, following up queries, organising assessments, chasing the insurers, explaining the process to ultimately advising and receiving the settlement, it was all thoroughly well handled by Leigh Day.

I was initially assisted by Connor and then incredibly efficient and professional Uzma took over to the very end of the claim.

Thank you for all your help, which proved invaluable in providing me with the necessary recompense to get back on my bike and continue cycling to work!

26 January 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear François,

We're happy to hear that you felt supported throughout the process. It's great to know that our assistance with RTA information, assessments, and insurer communication was helpful. We appreciate your recognition of the efficient and professional service provided, and we're glad we could help you get back on your bike!

Best wishes

Leigh Day

Rated 5 out of 5 stars

leigh day would keep me updated on the progress…

Leigh day would keep me updated on the progress of our case. They are very professional very kind and caring. Gave me alot of resurance. Explained things that I didn't understand. Well presented.

25 January 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Brenna,

We appreciate your kind words regarding our team's professionalism and care. Thank you for sharing your positive experience.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Outstanding in every aspect

My particular case with leigh day has gone on for around 8 years. At every stage of the process they have reassured, comforted and made me and my family feel like we are part of their own family.

From the moment we first sat down with Colin Murphy, we knew that he would be able to get us to where we wanted to be with our case. Colin and his team of paralegals have been instrumental to the outcome of my case. Over the years we have worked with paralegals Merlin Matthews, Helen Hankey and Chava Cohen, who much like Colin, have been tremendous throughout.

I would highly recommend anyone that needed the services of Leigh Day to contact them.

13 October 2025
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Matthew,

We are pleased to hear about your positive experience. It's wonderful knowing that we provided reassurance and comfort to you and your family throughout the years. We value that you felt like you were part of our family. Thank you for recommending our services.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Excellent Firm, vigilant , professional and empathetic towards claims

Leigh day helped me with an accident at work. Not only did my solicitor Emma make sure the process was incredibly easy for me and guided me through. She was also incredibly empathetic towards my accident which was greatly appreciated. Emma made communication very easy and was always available for a call which was very helpful especially as I am a younger client. She explained everything about the case to me kindly and in a way a younger client would understand without being patronising or becoming impatient at my questions.
My case was handed over to Emma after my original solicitor (Waquas) left the firm, he was also incredibly kind and helpful too. Emma took over the case with vigilantly and with ease. She was also incredibly vigilant with issues regarding the case and I felt like was working me on a very personal level which was very nice, it was clear she cared about the best outcome for me above anything.

I would recommend this company and am incredibly grateful for their help with my case and also their compassion . My accident at work was emotionally a lot for me and I felt the support from this company and validation really helped me feel better about it all .

Thank you very much !

13 January 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Charlotte,

We're so glad to hear about the positive experience you had with our team. It's wonderful that you felt supported and that the process was made easy for you. We appreciate your kind words and are grateful for your recommendation. Thank you!

Best wishes

Leigh Day

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