Leigh Day Reviews 

2,285
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company and its legal services. Customers frequently praise the dedicated solicitors and staff members for their compassionate, professional, and deeply supportive approach throughout the entire claims process. People mention that communication is exceptionally clear, and they truly appreciate receiving regular updates that make difficult situations much easier to navigate successfully. Some people were dissatisfied with communication delays and slow response times when trying to reach out for essential assistance or progress updates. Reviewers also noted frustrating difficulties during the initial enquiry stage or mentioned that certain customer responses felt generic and unhelpful.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, caring, and... See more

Service

Consumers find service to be positive, highlighting well-organised and highly professional legal... See more

Customer service

People report positive experiences with customer service, noting that representatives are compassionate,... See more

Claim

Customers consistently note positive experiences with claim, highlighting successful settlements and... See more

Response time

Clients share positive opinions on response time, noting that reviewers are consistently kept well-informed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ava from Leigh Day looked after my case brilliantly. She was professional and at the same time showed care whilst I was suffering mentally due to a cycle accident. She was very responsive and checke... See more

Company replied

Rated 5 out of 5 stars

The Solicitor who managed my case was Ross Whalley. Ross always clearly explained what would happen at every stage, he provided sound advice and assurance and I cannot fault the service at all. I trie... See more

Company replied

Rated 5 out of 5 stars

Fantastic from start to finish. Philip balanced a challenging case with care throughout, always looking after my best interests. He was excellent at providing an understanding behind the case value an... See more

Company replied

Rated 5 out of 5 stars

My Case Manager Chris Livesey was brilliant he kept me informed and gave me good advice. He made me feel like a person and not a case number. I appreciated all his hard work I Highly recommend L... See more

Company replied


Company details

  1. Lawyer
  2. Employment Attorney
  3. Law Firm
  4. Personal Injury Attorney

Written by the company

We are top-ranked London & Manchester lawyers advising on personal injury, asbestos and mesothelioma claims, medical negligence, human rights, employment & discrimination law. Get it touch today by calling us on 020 7650 1200 or 0161 393 3530 to talk to the legal teams. We currently represent more than 250,000 drivers of diesel vehicles and are leading experts in vehicle emissions group claims. We also specialise in equal pay claims and workers' rights claims for large groups of claimants, often for those working in the gig economy. We are consistently ranked as leading practitioners in the legal directories Legal 500 and Chambers and Partners and are one of The Times top 100 law firms. We hold the Law Society legal practice quality mark Lexcel, and are accredited by numerous charities and other organisations.

Leigh Day

Written by the company

Justice for all
We are committed to claimant only cases ensuring that individuals have the same access to justice as the UK Government and large corporations.
How can we help?
Our principle areas of work cover injury and medical negligence, asbestos diseases, employment and discrimination, human rights, international and group claims, and regulatory and disciplinary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,285)

249 reviews in the last 12 months

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Rated 5 out of 5 stars

Cannot recommend enough

Cannot recommend enough, Zara Brown was the solictor that handled the case. From start to end - nothing was too much trouble, we were kept well informed the whole journey including when no movement due to other persons not responding.
The whole experience was handled professionally, friendly and sympathically, there was transparentcy and our expectations were managed in a thoughtful manner.
Leigh Day as a business and Zara Brown as an individual were superb and treated us like people they were invested in to help to a positive conclusion to which they did; for which we shall ever be grateful.

1 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Max,

We are truly grateful for your wonderful feedback and are so pleased to hear about your positive experience. It means a great deal to us that we could provide such professional, friendly, and transparent support throughout your journey, leading to a positive conclusion.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Successful cycling settlement - thank you!

Thank you very much to Philip, Marilyn and the rest of his team in supporting my successful compensation claim.
This was a complicated case and so he process and options were explained to manage my expectations preparing me for challenges ahead and ensuring patience. This involved managing specialist medical experts reports, ambulance and medical records, official interview by a specialist, police records, CCTV footage, financial records amongst others.

Philip understood the case, demonstrated by the thorough reviews performed and requesting and receiving the required updates (in one instance this was not possible and simply beyond Philip's control but was self evident that the supplied report was inaccurate!) to accurately reflect the events and subsequent results to provide an excellent, accurate claim for compensation.

The case was managed diligently over the period of the case, and resulted in the desired outcome.

12 July 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Simon,

We are so pleased to hear about your positive experience with us. It's wonderful to know that we were able to provide thorough support and guidance throughout such a complex process, ensuring you felt prepared and informed every step of the way. Your feedback is incredibly valuable to us.

Best wishes

Leigh Day

Rated 5 out of 5 stars

A Rare Breed of Law Firm

Leigh Day are a rare breed of law firm, in that they are not just in it for the money. They do not act for the large corporations from whom they could demand much larger fees, but instead specialise in helping ordinary people fight for justice against those major institutions who would otherwise just walk all over us. Dan and Helena looked after us for the 3.5 years or so that it took us to pursue the negligence of the NHS and we cannot thank them enough! They are both amazing, incredible people and they blew us away with how genuine, caring and diligent they were throughout, always prepared to go the extra mile and exceeding our expectations at every turn. We wanted to be heavily involved in the process and they accommodated this without making us feel in the slightest that we were being a nuisance (though we probably were sometimes), explaining things to us patiently and taking on board our thoughts at every step of the way. They also managed to find us a brilliant barrister, Paul, who was cut of the same cloth and did not have the airs and graces which some barristers do, just was utterly genuine, and it was awe-inspiring to see him at work - we were so glad he was on our side! It was the most unfortunate circumstances that led us to Leigh Day, but nonetheless we feel lucky to have found them - the service they provided and the outcome they achieved was over and above anything we could ever have imagined, bringing us some badly needed validation and closure along the way. If you are considering using their services, don't hesitate - you won't regret it!

17 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Sharon,

We are incredibly grateful for your kind words and the time you took to share your experience with us. It means a great deal to know that our team provided you with such dedicated and compassionate support throughout what must have been a very challenging period. We are truly pleased that we could help you achieve the validation and closure you sought, and that our efforts, alongside the brilliant barrister, exceeded your expectations. Your feedback reinforces our commitment to assisting individuals in their pursuit of justice, and we are so glad we could be there for you.

Best wishes

Leigh Day

Rated 5 out of 5 stars

No win no fee!

I've always been sceptical of those outfits advertising "no win no fee" before they even know any details of ones case.
Do they put every effort into their endeavours for the client or is it a half hearted attempt?
Who pays if they lose?
Leigh Day are one such company who offer everything and DO deliver.
They were in my corner battling a case for me. Feedback from them on progression was superb. They really did make you feel confident in what they were doing.
The bottom line is they won the case for me. Just a brilliant result all round.
So if you need lawyers to sort out your problems with being at the bottom of the pile, give them a ring. It may be the best thing you will do for a long time.

28 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear David,

We are so pleased to hear about your positive experience. It's wonderful to know that our efforts and communication made you feel confident throughout the process. Thank you for your kind words and for recommending our services.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Very professional and supportive…

Very professional and supportive throughout. Communication was clear and I was kept updated every step of the way with clear expectations set. Thank you Adam. I have really appreciate your kindness, patience and professionalism over the years.

10 July 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Laura,

We are so pleased to hear about your positive experience and appreciate your kind words regarding our team's professionalism and support.

Best wishes

Leigh Day

Rated 5 out of 5 stars

The team was very person centred

The team was very person centred, very knowledgeable and shared full guidance and support, from the commencement to the conclusion of the whole situation, seamlessly.

6 July 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Paul,

Thank you for taking time to provide a review, we value your feedback and are pleased to hear you found the team supportive and knowledgeable.

Best wishes

Leigh Day

Rated 5 out of 5 stars

My experience was excellent end to end

My experience was excellent end to end. My lawyer, Beth was really knowlagable, helpful and attentive. Quick to respond and always alble to advise me with every intrecate detail of the case. I would highly recommend.

1 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Ewen,

We are so happy to hear about your excellent experience and Beth's exceptional support. We truly appreciate your kind words and recommendation.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Pot hole bike accident

After suffering a bike accident caused by a pothole, I turned to Leigh Day for help—and I’m so glad I did. From the first conversation, they were reassuring, knowledgeable, and clearly experienced in handling cycling claims. They guided me through the entire process, explained everything in plain language, and were always quick to respond whenever I had questions. I felt genuinely supported, not just represented. The outcome was better than I expected, and I’m extremely grateful for their hard work. I wouldn’t hesitate to recommend Leigh Day to anyone in a similar situation.

14 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Andy,

We are so pleased to hear about your positive experience following your cycling accident. It's truly rewarding to know that our team provided the reassurance, knowledge, and support you needed during such a challenging time. We always strive to guide our clients effectively and ensure they feel genuinely represented. Thank you for your kind recommendation.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Very clear and precise advice given.

Very clear and precise advice given.
Communication through emails was frequent and supportive.

30 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Neil,

Thank you for taking the time to provide such positive feedback.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Good result from claim.

Good result from claim.
Good communication throughout process from Scott

29 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Helen,

Thank you for taking the time to provide such positive feedback,

Best wishes

Leigh Day

Rated 1 out of 5 stars

Dreadful new business offering

Dreadful new business offering. Phone up, convoluted voice options, through to reception, put through to new business team and it simply goes to a voicemail with a prolonged message and no gaurantee of when a call back will happen, if at all. Any law firm that puts up such a poor enquiry response and hurdles at new claim enquiry point will not be delivering anything better down the line.

19 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

We appreciate you taking the time to share your experience, and are sorry to hear about the difficulties you faced reaching us and the frustration this caused. If you're able to provide further details to feedback@leighday.co.uk then we'll be able to look into this further.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Very helpful

Very helpful, patient and professional throughout the case. Always happy to explain and direct in right direction.

15 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for your 5* review.

Best wishes

Leigh Day

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to the legal team for their outstanding work on my case.

My claim started in Sep/2023, and throughout the entire process, they showed patience, professionalism, and genuine commitment to achieving the best possible outcome. They kept me updated at every stage and were always available to answer my questions.

Their expertise and dedication resulted in a successful settlement, and I am very grateful for the support I received. The entire team made a difficult process much easier to navigate.

I highly recommend this firm to anyone looking for trustworthy, professional, and effective legal representation. Thank you for all your hard work and support.

15 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear Erick,

We are truly grateful for your wonderful feedback and your kind words about our team's dedication and professionalism. We are so pleased we could make a difficult process easier and achieve a successful outcome for you. Thank you for recommending Leigh Day.

Best wishes

Leigh Day

Rated 5 out of 5 stars

Compensation Claim…

My husband was claiming compensation for working with asbestos and had been diagnosed with mesothelioma,lung cancer caused by asbestos, for which there is no cure. We were visited at home by one of the companies solicitors with whom we fully discussed the situation. During the progression of the claim we were fully informed of any progress and kept up to date in detail. A barrister was involved and he contacted us by phone for a detailed discussion about the circumstances involved in the claim. Both the solicitor and barrister gave us excellent advice and answered any questions we had. We reached a good settlement with their assistance and advice. All the staff we had involvement with were helpful, pleasant and understanding. We would recommend this firm highly.

14 May 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Dear June,

We are truly grateful for your kind words and for sharing your experience. We understand that it has been a very difficult time, and we are heartened to know our team provided the support and guidance you needed. We always strive to keep our clients fully informed and to offer excellent advice, and we are pleased we could achieve a positive outcome for you. Your recommendation means a great deal to us.

Best wishes

Leigh Day

Rated 1 out of 5 stars

I have been waiting for nearly a week…

I have been waiting for nearly a week to speak to a lawyer but no one has called me back despite sending am email and also completing a information sheet online. This is very dissapointing when its regarding a serious matter around someones life and health. I hope to receive aphone call soon from a lawyer who specialises in data breaches and medical negligence!

10 June 2026
Unprompted review
Leigh Day logo

Reply from Leigh Day

Thank you for taking time to leave us a review. I'm sorry to hear that your recent experience has not been as you expected. If you're able to provide further details to feedback@leighday.co.uk then we'll be able to look into this further.

Best wishes

Leigh Day

Rated 3 out of 5 stars

Easy

It was, so far, sufficient to initiate an enquiry and the form was populated fast by my laptop, to make this start ! It was troublesome free

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and service throughout

Philip and the team at Leigh Day were simply brilliant. Their level of professionalism was second to none, with clear strands of communication throughout the entire process. Although a legal process, they ensured that it was a human-centred approach, and prioritised my needs at every turn. I would highly recommend their support.

4 June 2026
Unprompted review

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