The keepsake angel urn we ordered exceeded our expectations. The item was well packed and protected in the shipping box and arrived in less than week from when we ordered. We are highly satisfied with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The keepsake angel urn we ordered exceeded our expectations. The item was well packed and protected in the shipping box and arrived in less than week from when we ordered. We are highly satisfied with... See more
Company replied
I expected better quality for what I spent . The picture frame was dollar general quality , very light, generic feel. I spent over $140 for what I feel was just the tiny silver heart that my granddaug... See more
Company replied
Arrived on time and the urn was accurately described on the website. They were also easily accessible and highly responsive whenever I emailed them. I recommend using their services for procuring an u... See more
Company replied
We wanted some extra special for our little girl Pepper (she’s one of our senior cats). Her favorite toy is a stuffed dolphin and this urn will proved a beautiful resting place when the time comes. Th... See more
Company replied
At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, cremation jewelry, keepsake urns, pet urns, grave decorations, and other remembrance products. We understand that choosing a cremation urn or a piece of cremation jewelry is often done during an emotional time. That is why we focus on clear information, personal service, and carefully selected products that reflect quality, craftsmanship, design, and meaning. Through our work with skilled European artists and craftspeople, we offer both timeless designs and more personalized options. Our goal is to guide customers step by step toward a memorial that feels personal, thoughtful, and right for the person or pet being remembered.
New York, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The urn is absolutely beautiful and of great quality. Was delivered sooner than expected.
Product delivery said 4 weeks, I received it in a little over 1 week. Actual product matched online photos. Great packaging during shipping process.
The urn was more than I expected, it was very beautiful
I'll admit I was a little apprehensive about buying an urn online, but no other site had anything close to what I wanted, so I decided to proceed with the order. THe ordering process was easy. when my order shiopped, tracking was accurate and when I received the urn it met all of my expectations.
Being in the USA, at first I was a little hesitant to make such a purchase from overseas BUT after LegendURN responded to all my emails thoughtfully and quickly I knew and trusted LegendURN was the way to go!
Shipped quickly.Beautiful piece would highly recommend
My item is exactly how it is pictured quality is everything I hoped it would be. I was concerned because of the price but so happy with the product and shipping was just as great I am extremely glad I bought it
I guess I didn't really understand the measurements that were listed about my item... I don't know why you would make an urn (animal) that is SOOOOO SMALL that it in no way can hold even half your animals' ashes, and the price for that small thing was WAY TOO MUCH, I would send it back, but I don't have time for all your stupid requirements for the return. Has to be in original box have to print and fill out form, make sure to pay for insurance to cover the return item cost in case you never receive it, which just tells me your company has had issues in the past with "not receiving" the item and people have complained. When you ship out the items there should be a return form in the box and we shouldn't have to reuse the same box the box it came is was all crushed so why would I wasn't to use that to return item. So im not returning but when someone asked my I will not give you a good review.

Reply from legendURN
Very thankful for prompt responses/answers to my questions
Just received my order this past week while in Alaska- thank you for the delivery
The product is not functioning its primary use. The closure does not fit properly causing the bottom to have a curved and not sit stably. I've reached out and received no support with this.
Additionally the shipping time was over 14 days.

Reply from legendURN
I appreciate the quick response to my questions, great quality of the item ordered and prompt shipping withing time frame specified(once item was made, the international shipping was lightning fast, few days only.) Thank you.
I reached to ask for delivery sooner and they pulled it off. It's beautiful!
LegendURN is wonderful and I am grateful for their beautiful daffodil urn they made for my beautiful mother.
I was looking for something small to hold some of my Moms ashes. She loved owls, this small urn was perfect. It exceeded my expectations, it was beautifully made.
Extremely courteous and kind staff. Delivery was quick and product was everything I was hoping it would be.
Thank you for the beautiful elephant pendant. We ordered and received within six business days. The shipping was from FedEx to Canada and was one day behind, but not the fault of anyone, just happens.
My one only issue was I was unaware of the shipping information as it was not provided until I made contact with company, but not a huge issue.
My fault was thinking a necklace was included, but again, my error for not reading correctly. However, the charm is the size as promised in the picture which I appreciate. I also appreciate there was no hidden fees at time of check out or when the pendants arrived at my doorstep.
The elephant will hold my dad's ashes who passed in 2018. He loved elephants and this will be a warm reminder of him. I will wear it with pride and feel him daily with me.
Thank you for helping me keep the memory strong and alive.
Michelle Delios
Canada
I found it impossible to get an idea about shipping. When I bought the urn I was unaware it was coming from Europe. I ended up buying one domestically because I was afraid it wouldn’t be delivered in time. Now I will attempt to return it.

Reply from legendURN
Thank you Legend Urns and to the artists that work there. A special thank you to the creator of the Eternal Love Urn that was done for my parents. It is simply stunning and beautiful. Thank you for sharing your gift/ craft.
The product is excellent and they prepped it for shipping very well. Very well protected.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.