Leetchi Reviews 1,237

This is really annoying way of doing business with a (French) company. It's been 1 month since I tried to access a money pot my colleagues in France have opened for me to celebrate the birth of my son. I had to create an account (fine), had to change my password twice (fine) and upload my ID (fine). And now what? No access to my pot and no email, no update, nothing. And Leetchi sits on a pot with over 100 euro's...
Interesting...
And Alice: I have just send a mail to your customer service colleagues. I hope they will answer within 1 week, otherwise refund the money to the senders and I will be relieved their money was not lost.
What a waste of time & energy...

Hello,
I have created the pot, uploaded my documents, and thankfully not yet shared it with potential contributors. My ID has not been accepted since it was uploaded, and nobody answers my emails.
I feel cheated: had I shared the pot, I would not be able to get/send the money.
If this can be solved in the coming days, please do. If not, I will be using whichever of the competitors accepts my account first.

Edit after the response below: Nobody got back to me from their contact on trustpilot. Please do not use this website, definitely a scam

This company rejected also my ID, it is a SCAM, Please be aware that they will reject your ID all the time. I asked them to refund the money to the person who sent me the gift. No answer from them yet

I am in the US and am collecting funds from French colleagues for a coworker in US. It was not clearly stated when setting up the money pot that there is no way for a US originator or beneficiary to collect the funds. Why isn't Amazon a Leetchi partner in US if it one of the partners elsewhere? How can these funds be collected for our coworker? Can I transfer the money pot originator or beneficiary name to one of my French colleagues so that she can use the funds to purchase from one of the partner vendors? Giving 2 stars because I expect a good resolution to my issue and that Leetchi will allow access to our money. Leetchi, please reply to this post or the message sent via your site. How does a US citizen collect/spend the funds collected? Beware when using this service!

Update after response from Customer Support: Although I would caution US citizens from initiating a money pot on Leetchi, the customer support group was very responsive to my concerns. As a US citizen, I could not spend the money pot, however I was able to "spend" the money by selecting to send the funds to a French colleague. She will then be able to deposit in her bank or make purchases through an associated partner in France. I am satisfied with this solution however I recommend Leetchi should make this limitation known when a US citizen initiates the money pot.

What an absolute scam! This used to be a legitimate service about 6 years ago and it was great! I decided to use it earlier this month for a work colleague’s birthday gift. And I still haven’t been able to access the funds from the pot after uploading my ID documents (which they still haven’t verified) I’ve contacted them via their “support portal” 3 times. And still no response.

And “Alice” if you read this, how about you actually do something about mine and these people’s complaints below, instead of saying you’ll “pass on the feedback” to someone else.

What you’re doing is shameful, and your business shouldn’t be operating if you’re going to scam people out of their money.

An utterly useless tool. Stick to PayPal.

Get this matter resolved immediately and I will be more than happy to update my review of this service.

Do not open any pot with leetchi! I have opened a money pot to get a gift for a colleague leaving the company and I cannot get the money to actually buy the gift! The bank transfer has been refused twice for no reason (they say my bank refused the transfer but that can't be and if my bank had had any doubts they would have contacted me). I have contacted their help center but no one ever gets back to me! Shame on you leetchi!

I have been trying to contact them because they keep refusing my ID. My friends already put the money and I cannot pay any of the gifts for my husband's birthday.

I can't contact them, and they don't want to tell me why my ID was refused (3 times, 3 different pictures, Passport and resident permit were submitted).

Absolutely don't put use their service !

Two months have passed since I received a virtual gift from my company and I still cannot take possession of it. The costumer service ignore me. Please don't open any pot with them.

My colleague leaves tomorrow and we could not get her her present because my account has not yet been verified! I have upload my document a week ago! There is no one to talk to, horrible service. I want the money!

I have been waiting for the agent to contact me, but there still no one did. I need a solution this week.

Leetchi is such a scam. I’ve opened one Leetchi account for a family event, as I live abroad and wanted to give my family in France a way to participate. At the time, my id was validated. Now I am trying to release the funds and surprise!! My id is now not valid anymore ! Or they find excuses like they need more proofs while I’ve provided all the bank account’s details. And of course, no one answers at their customer service. I am so disappointed and upset about the situation.

Hi,
my colleagues offered me a farewell for my leaving.
money pot transferred to me the 30/09.
I was already leetchi customer but not verified via an ID. I did the verification on the 11/10, no reply...
contacted the customer service 2 times and no reply.
I absolutely understand the reason of asking an ID... my job is partially related to this, but it is unacceptable that the customer service is so useless and no possible to contact the company a part using an on line form!

Big problems in retrieving our money pot!
Unfortunately, as already described by many others here, we have massive problems to receive our money from 2 leetchi pots.
We collected 2 pots to buy our colleagues a farewell present. We tried multiple times to transfer the money to our account, but leetchi is constantly blocking the transfer and coming up each time with a new crazy argument. The customer service takes ages to reply back, if they answer at all. First they say "our bank refused to take the money", but we checked with our bank and they have never been approached by leetchi. Second they said my ID was not approved, which is in their system since long and worked in the past and is marked as approved. When you send a screenshot of all such the customer service just does not reply anymore, as it seems they are running out of crazy arguments to further delay our payment. We want out money back!! Dear Leetchi team, please stay to your values to make customers happy and get our payment done.

More than 6 weeks and still not possible to withdraw money for our wedding gift!
> Asked us id of all people who sent money
> Asked for our proof of residence
> Asked for our id
> Asked for ....

>> We gave all of this and still no news from the support.

I uploaded my passport since 15 days ago (21/09) but never get any notice. I sent an email to the contact email on the site but have never received any reply.
I raised a funding for my friend's these and I don't know when I can withdraw the money.
Frustrating and waste of time.

My brother has finally received payment honestly since I posted a review they got back to us and all has been settled.

I am VERY DISAPPOINTED!
First of all, they take 4% for NOTHING and secondly there is soooo much problem to make a transfer. This are not their money but they will make you soo much trouble to make a transfer.... I really do not understand. You supposed to use it to make people life easite and in fact it is easier to make a transfer directlyy to others. Super null!

Absolute worst service and website in the world. I have never been this furious and angry when dealing with a company in my life.

My best friend had passed away and we created a money pot for him amongst family and friends so we can gather the money and decide on what donation to do or if we can maybe just give the money to his family to help during this difficult time.

After we had raised the funds these fools kept rejecting my withdrawal request and asking for proof or documentation of what we will do with the money as well as the ID of the owner of the charity we will donate to??? I of course said we have no idea as we may use it to build a water plant in his name or donate to an Arts and music charity or even give it directly to his family for them to decide.

Now these very unprofessional and stupid people are not letting us withdraw OUR money that we raised and is currently ruining something a very sweet gesture we were all trying to make in honour of our dearly departed.

Thank you very much for being a very unreliable and horrible service Leetchi! I hope no one ever uses your website again just stick to go fund me guys.

Leetchi is a conartist, a scam, thieves!
For 3 whole months I am waiting for my money!
They are trying to steal 970 euros from me for a charity cause, how dare they! They reject the emptying of the money pot for NO REASON!!
NEVER USE THEIR SERVICES!
I demand my 970 euros IMMEDIATELY, TODAY or I am opening a court case with disgusting LEETCHI!!!!!!!!!

We created a money-pot for a colleague who was leaving. When trying to login to the Leetchi account to send the moneypot / contributions, the login now doesn't work (error message) and the password reset also does not work.
Emails to the company have gone unanswered and phone does not connect.
This is unacceptable service. We need to be able to access the account to forward the moneypot, but Leetchi seem intent on keeping me out of the account and do not respond.

Very bad experience with this website, What a SCAM! What a WAST of TIME.

We raised money to feed and give vaccines to street dogs in our community in Thailand. First of all, leetchi.com's website was “error” all the time so no access to the account to feed new pics and comments on our project. We were not able to market our fundraising properly and very poor results in donations at the end.
But when we tried to get the money out, this is where the real problems arrived. Not possible to transfer the funds in Thailand.
I asked to transfer the fund to my father’s bank in France. But here again, big issue with many justification with invoices and quotations to buy dog food. But again not possible because guess what our invoices are in Thai language (of course we are in Thailand, idiot) and it cannot be accepted.
The solution? I have to ask my father to make a fake quotation in French to get our 200 Euros funds. What a joke!! Sorry Leetchi.com I don’t do that.
I know it is for safety reason so I do not launder money or use to support terrorism or pedocrimes. What you want me to do with 200 Euros? Can I get a RPG for 200 Euros on the black market, please let me know!!
So just go f...k yourself to be polite and give back the money to the ones who tried to help.
Never again!!!!