How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
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Review summary
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Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my n... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Don't use electric throw from LEAP
I was given a heated throw. It burnt me and I can hardly move my legs and back and now I've got rheumatic pain all over! I was super fit before using it and had just done a sports class! Also I was told the heated throw would be good for my pet which I googled and it is dangerous for them! I was told that my storage heaters are good. They cost £20 per night and my relatives boss threw them out of a property in 1970s! I have not been given a washer like what is advertised on Leap website either!
8 March 2026
Unprompted review
Reply from Leep Utilities
Good morning Clare,
I’m sorry to hear about your experience. I just wanted to check whether you may have the correct company, as we are Leep Utilities and we do not supply heated blankets or heated throws.
Kind regards
Kelly
Michelle was very helpful and…
Michelle was very helpful and accommodating. She explained things in a way that were straight forward and not overwhelming
9 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Angellinas
Thank you for your kind feedback! We're so glad to hear that Michelle was helpful and accommodating, and that she explained everything in a clear and straightforward way without making it overwhelming. We'll be sure to pass along your compliments to her. Your feedback means a lot to us! 😊
Have a great evening
Kelly
I had a worrying issue with my bill
I had a worrying issue with my bill. Mike was able to re-assure me and helped to deal with the issue immediately.
9 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Robert
Thank you for your feedback. We're glad Mike was able to reassure you and help resolve the issue with your bill right away. It's great to hear he was able to address your concern promptly and provide the support you needed.
Have a great evening
Kelly
Easy to connect with customer service
Easy to connect with customer service. Very helpful in nailing down closure of account and payment settlement.
9 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Mr Rasalawala
Thank you for your kind feedback! We're glad to hear that your call with Gemma was helpful in assisting you with closing your account and settling the payment. We appreciate you taking the time to share your experience and wish you all the best going forward. 😊
Have a great day
Kelly
Great experience speaking with Mike!
Great experience speaking with Mike!
6 March 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that you had a great interaction with Mike. Your feedback is greatly appreciated, and we’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
The guy was amazing
The guy was amazing. His response was quick and he solved my issue
6 March 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback! We’re glad your issue was resolved quickly and that you had such a positive experience.
Enjoy your day
Jo
Reply from Leep Utilities
Good afternoon Fiona
Thanks for the review! I’m really glad your experience with Noah felt straightforward and easy to follow.
Have a great weekend
Kelly
Amazing service
Amazing service, super helpful and cheery, answered all my questions, was very happy with my treatment.
4 March 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you so much for your kind words! 😊 We’re really glad to hear you had such a positive experience. It’s great to know our team was helpful, cheerful, and able to answer all your questions. We’re delighted you were happy with your treatment and truly appreciate you taking the time to share your feedback. We look forward to speaking to you again! 🌟
A longish wait on the telephone (15…
A longish wait on the telephone (15 minutes) but my query adequately and thoroughly answered
3 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Dr Kitty Campion
Thank you for your feedback.
We appreciate you taking the time to share your experience. While we’re sorry you experienced a wait of around 15 minutes, we’re pleased to hear that your query was answered with Will thoroughly and to your satisfaction once connected.
Your comments are valuable and help us continue to improve our service levels. If there is anything further we can assist you with, please do not hesitate to get in touch.
Have a great evening
Kelly
Michelle listened to what I had to…
Michelle listened to what I had to say.very helpful and understanding I would call her anytime for advice
2 March 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Veronica
Thank you so much for your kind words! We’re so glad to hear that Michelle was helpful and understanding. She truly cares about the people she works with, and your feedback means a lot
Have a great evening
Kelly
Hannah was super helpful today and the…
Hannah was super helpful today and the process was quick and easy, thankyou :)
26 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Hannah
Thank you so much for your kind feedback! We’re thrilled to hear that Hannah was super helpful and that your experience was quick and easy. We truly appreciate you taking the time to share this
Have a great day
Kelly
Upon speaking with Michelle today I was…
Upon speaking with Michelle today I was listened to and also all my concerns were resolved I have now asked for myself to only communicate with her as she has been the most helpful and understanding out of everyone I have spoken to x
25 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Carla
Thank you so much for your kind feedback. We’re really pleased to hear that Michelle was able to listen to your concerns and resolve everything for you. Providing helpful and understanding support is very important to us, and we’ll be sure to pass your lovely comments on to her. Please don’t hesitate to reach out if you need anything further.
Have a great evening
Kelly
Gemma is very good
Gemma is patient, helpful although the phone quality was poor, she explained again and again, also re did the bill, has done her best. I appriciated !
23 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Chris
Gemma was patient and very helpful. Although the phone quality was poor, she kindly explained everything again and again and even redid the bill. She truly did her best, and I really appreciated her support!”
If you'd like it to sound more formal or more casual, I can adjust the tone as well.
Have a great evening
Kelly
Mike was fantastic—he helped me get…
Mike was fantastic—he helped me get registered very quickly and was highly efficient throughout. The staff service is 10/10. #
It would be great if the website allowed for self-service in the future, but I’m very happy with the help I received today.
23 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Dan
Thank you so much for your kind words! We’re thrilled to hear that Mike was able to get you registered quickly and efficiently — we’ll be sure to pass along your 10/10 feedback to him and the team.
We also really appreciate your suggestion about adding a self-service option to the website. Feedback like yours helps us continue improving the experience for everyone. In the meantime, we’re so glad we could assist you and make the process a positive one.
Thanks again for taking the time to share your experience!
Have a great day
Kelly
5 stars simply because of…
5 stars simply because of Sarah...professional yet empathetic and very informative
20 February 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your fantastic feedback. We’re delighted to hear that Sarah made such a positive impression — professional, empathetic, and informative is exactly what we aim for. We’ll be sure to pass your kind words on to her.
Many Thanks
Jo
Helpful registering account
I called to set up an account for the property I’m moving into and Sarah dealt with my request swiftly in a helpful and friendly manner.
20 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Thomas
Thank you for your kind feedback! We’re so pleased to hear that Sarah was able to assist you swiftly and in a friendly, helpful manner. We’ll be sure to pass along your comments to her. Wishing you all the best in your new property!
Have a great weekend
Kelly
Reply from Leep Utilities
Good afternoon Corina
Thank you so much for your kind words! We're thrilled to hear you had a fast and clear experience. We'll be sure to pass your thanks along to Sem — he’ll be happy to hear it!
Have a great weekend
Kelly
Great Expertise
I spoke on the phone with one of your staff by name Sarah who was very lovely.
Had the patience to explain things to me in a very caring and professional manner.
19 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Sarah was able to assist you and that you found her to be caring, patient, and professional. Taking the time to clearly explain things and make our customers feel comfortable is something we truly value, and it’s wonderful to know she delivered that for you.
We’ll be sure to pass along your kind words to her — it will mean a lot. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Have a great evening
Kelly
Mike was very helpful on the phone and…
Mike was very helpful on the phone and ensured when I’ve been refunded my credit that I don’t get into debit on my account.
19 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Beckie
Thank you so much for your kind feedback!
We’re really glad to hear that Mike was able to assist you and make sure your refund was handled properly so your account stayed in good standing. Providing clear, supportive service is always our goal, and it’s great to know he delivered that for you.
We’ll be sure to pass your comments along to him — he’ll really appreciate it! If you ever need anything else, we’re here to help.
Have a great evening
Kelly
Ease of use
Kind, courteous staff and seamless customer service. Thanks
18 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Gavin
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Mike and enjoyed our seamless customer service. We truly appreciate your support and look forward to serving you again soon! 😊
Have a great day
Kelly
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