How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Leep Utilities - Cold Water Account
This rating is based on my telephone call to Leep Utilities this afternoon. I spoke to Sarah who was very helpful and a joy to speak with. Sarah understood my predicament with third party companies for consolidated bills and took the time to listen to me and set up my cold water account. Thank you, Sarah, for your assistance - if only there were more people like you!
5 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Elaine
Thank you so much for taking the time to leave this review. We’re delighted to hear about your positive experience with Sarah. She truly takes pride in listening carefully and supporting our customers, and your kind words will mean a great deal to her. We’re glad she was able to assist you with setting up your cold water account and help ease the situation with third-party billing. Thank you again for choosing Leep Utilities.
Have a great day
Kelly
It was very helpfyul and easy to to…
It was very helpfyul and easy to to deal with my enquires. All dealt with in a friendly manner and support.
5 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Mahamed
Thank you for your kind feedback. We’re glad to hear that Mike handled your enquiry in a helpful, easy, and friendly manner. Providing clear and supportive service is very important to us, so it’s great to know this came across. Thanks again for taking the time to leave a review.
Have a great day
Kelly
Mike was very helpful
Mike was very helpful, assisted me through my concerns and the phone call was very easy
5 February 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you for your feedback. We’re pleased to hear that Mike was able to help address your concerns and make the call easy and straightforward. We’ll be sure to pass along your kind words to him. Thanks again for taking the time to leave a review.
Have a great day
Kelly
Pick up the phone, or, even better, answer your customers' emails!
Moved onto an estate where Leep manage the water. Started getting emails saying my payment was overdue – hadn't seen any letters, but the tone of the emails was already urgent and threatening.
Went on their website to set up a direct debit, and the website said this payment method was being processed, so I assumed that after a few days the direct debit would be taken. Continued to receive urgent emails. Responded to this email saying the above. Continued to receive emails. Tried to call, waited for over 20 minutes to speak to someone, couldn't get through. Hung up, as I have other things to do with my day.
The email loop continued ad nauseam, so I eventually made a one-off payment for the amount, but I will be *so* annoyed if a delayed direct debit is taken too. It would be great if they could respond to emails, rather than constantly sending out stress-inducing automated emails about taking action and help with debt etc. I don't have debt, I just wanted reassurance I wasn't going to be charged twice.
5 February 2026
Unprompted review
Reply from Leep Utilities
Hello
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We take feedback like this very seriously and would welcome the opportunity to look into this further and put things right. Please contact Kelly at headofcustomerservices@leeputilities.co.uk
, who will be happy to review your concerns personally.
Thank you again for your feedback — it helps us improve our service.
Kelly
I just want to say how helpful Michelle…
I just want to say how helpful Michelle was yesterday when I called with questions regarding my bill, she was very patient and kind and took the time to help me understand the readings. She also then followed up with me via email in case I needed any further help. Excellent customer service !
3 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sophie
Thank you so much for taking the time to share this feedback! We’re thrilled to hear that Michelle was able to help clarify your bill and provide such attentive follow-up. We’ll be sure to pass along your kind words to her. Excellent customer service is always our goal, and your feedback truly means a lot to us.
Have a great evening
Kelly
I spoke to Sarah who was amazing at…
I spoke to Sarah who was amazing at solving my issue very quickly. She was really nice and made everything easy and quick!
3 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Celine
Thank you for your kind feedback! We’re so happy to hear that Sarah was able to resolve your issue quickly and make the process easy. We’ll be sure to share your compliments with her—she’ll really appreciate it!
Have a great day
Kelly
Reply from Leep Utilities
Good afternoon Christopher
Thank you for your feedback! We’re delighted to hear that Michelle was very helpful. We’ll be sure to pass along your kind words to her.
Have a great evening
Kelly
Excellent customer service
I was able to speak to a lovely customer service lady, called Michelle within 5 minutes of calling Leep Utilities.
She was extremely helpful and dealt with my questions immediately and allayed my concerns. She kindly sorted my direct debit to a monthly payment so that I could spread the cost more easily.
2 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Catherine
Thank you for your lovely feedback! We’re so pleased to hear that Michelle was able to assist you so quickly and help put your mind at ease. It’s great to know she resolved your questions promptly and helped arrange a monthly direct debit to make things more manageable. We’ll be sure to pass on your kind words to Michelle. Thanks again for taking the time to share your experience with Leep Utilities!
Have a great evening
Kelly
Hi was speaking with Noah today
Hi was speaking with Noah today, he was very helpful and patient with me, Noah went the extra mile and expanded how the water meter reading works, he did not rush the call and was very friendly.
3 February 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Zakaria
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Noah was helpful, patient, and took the extra time to clearly explain how the water meter reading works. Providing friendly, thorough service is very important to us, and we’ll be sure to pass along your kind words to Noah. We truly appreciate your feedback and are always here if you need anything else!
Have a great evening
Kelly
Jessica was really helpful on the phone…
Jessica was really helpful on the phone and helped me through the process of setting up an account online and sorting a direct debit easily and seamlessly.
2 February 2026
Unprompted review
Reply from Leep Utilities
Good morning Hannah
Thank you for your lovely feedback! We’re so pleased to hear that Jessica was able to help you set up your account and direct debit so smoothly. We’ll be sure to pass on your kind words to her 😊
Have a great day
Kelly
Very helpful and comprehensive support.
Very helpful and comprehensive support.
2 February 2026
Unprompted review
Reply from Leep Utilities
Good evening Carolyn
Thank you so much for your kind words! We’re glad you found our support helpful and comprehensive with Hannah. We truly appreciate your feedback.
Have a great week
Kelly
amazing customer service
amazing customer service, listened and provided great help!
2 February 2026
Unprompted review
Reply from Leep Utilities
Good evening Esther
Thank you so much for the kind words! We’re thrilled to hear y
Have a great week
Kelly
I spoke with an agent call Hannah
I spoke with an agent call Hannah. She was very polite, professional and took her time to listen to me. She made sure I understood whatever information she was sharing with me. She was very helpful. Thank you Hannah.
30 January 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Benedicta
Thank you so much for taking the time to share your experience! We’re delighted to hear that Hannah provided such polite, professional, and attentive support. She truly takes pride in making sure our customers feel heard and well-informed. We’ll be sure to pass along your kind words to her. Thanks again for choosing us—we’re always happy to help!
Have a great weekend
Kelly
Gemma was a great help when I called up…
Gemma was a great help when I called up today. She swiftly helped with sorting out my issue. Thank you Gemma 🙂
29 January 2026
Unprompted review
Reply from Leep Utilities
Good morning Zee
Thank you so much for your kind feedback! We’re really pleased to hear Gemma was able to help and resolve your issue quickly. We’ll be sure to pass your thanks on to her 🙂
Have a great weekend
Kelly
All my questions were answered and my…
All my questions were answered and my queries were resolved. I was happy with the patience of the agent that I spoke with, she was very patient with me asking questiins and she provided abswers promptly
29 January 2026
Unprompted review
Reply from Leep Utilities
Good morning Mr Osagie
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that all your questions were answered and Hannah was patient and prompt in resolving your queries. We’ll be sure to pass your kind feedback on to her.
Have a great weekend
Kelly
Fantastic customer service from Jess
Jessica was incredibly helpful with my enquiry and was able to reassure that the matters were to be resolved.
28 January 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Ryszard
Thank you for your kind feedback. We’re pleased to hear that Jessica was able to assist you and provide reassurance that the matters would be resolved. We’ll be sure to pass on your comments to her.
Have a great evening
Kelly
The agent I just spoke to was very professional
The agent I just spoke to was very polite and made sure my enquiries were duly addressed.
He also explained the services to me as a new client and I am happy about that
28 January 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Collins
Thank you very much for your kind feedback. We’re delighted to hear that Mike was polite, addressed your enquiries thoroughly, and took the time to explain our services clearly. We truly value new clients and are glad to know you had a positive experience. We look forward to supporting you again in the future.
Have a great evening
Kelly
Very good communication
27 January 2026
Unprompted review
Reply from Leep Utilities
Good morning Desire
Thank you for your kind feedback. We’re delighted to hear you were happy with the level of communication you received from Hannah.
Have a great day
Kelly
The gentleman I spoke eith was very …
The gentleman I spoke eith was very helpful patient and pleasant
He sorted out everything so quickly and efficiently
Was a great way to start my day as this was my first call first thing in the morning
27 January 2026
Unprompted review
Reply from Leep Utilities
Good morning Kerlyn
Thank you for your lovely feedback. We’re really pleased to hear that Noah was helpful, patient, and pleasant, and that everything was sorted quickly and efficiently. It’s great to know we could help make such a positive start to your day. We really appreciate you taking the time to share your experience.
Have a great day
Kelly
The agent I spoke with was friendly and…
The agent I spoke with was friendly and understanding of my request. Thanks Gemma!
26 January 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thanks for your feedback! We’re glad to hear Gemma was friendly and understanding and could help with your request. We’ll be sure to pass on your thanks to her 😊
Enjoy your day
Jo
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