Leen Bakker Reviews 

18,825
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I placed an order, which weeks later did not arrive. Then I got an email saying it was delivered - it wasn’t, not to my neighbours or anyone near my apartment. I’ve emailed multiple times and not h... See more

Company replied

Rated 5 out of 5 stars

I like that I have the option of shopping in the stores (with friendly staff who are happy to speak English because I do not speak Dutch (yet!)) and on the website which is simple to navigate. I do no... See more

Company replied

Rated 4 out of 5 stars

Good quality of products. Very well Managed store Only thing we didnt like is attitude of one the staff members towards our autistic son. I can understand being interrupted when he is walking on... See more

Company replied

Rated 5 out of 5 stars

I’d recommend Leen Bakker because they offer stylish and affordable furniture and home decor. Their product range is quite broad, from sofas and beds to lighting and accessories, so there’s something... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store

About Leen Bakker

Written by the company

De nieuwste trends voor een Leen Bakker prijs Bij Leen Bakker vind je altijd de nieuwste trends voor een Leen Bakker prijs. Zo maken we mooi wonen toegankelijk voor iedereen. En wat je smaak ook is, met ons uitgebreide assortiment wonen, slapen en tuin vind je bij Leen Bakker altijd wat je zoekt. Altijd dichtbij Met 170 winkels in Nederland en België vind je ons altijd bij je in de buurt. En bestel je via onze webshop dan krijg je jouw bestelling gemakkelijk thuisbezorgd. Vrijwel al onze producten zijn uit voorraad leverbaar, en met maar liefst 100 dagen bedenktijd kun je zorgeloos genieten van jouw bestelling. Laat je inspireren Ontdek op leenbakker.nl al onze aanbiedingen en inspiratie om van jouw huis een thuis te maken. Volg ons op social voor de laatste trends en de leukste tips en maak het thuis gezellig.


Contact info

3.6

Average

TrustScore 3.5 out of 5

19K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(18,825)

1,700 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

terrible

terrible. The first order (9369937346) got delayed significantly, still waiting for it to arrive. The second order (#69942770) came to me partly, they forgot to send a TV stand, I hope to either get it still or for a refund Looks like scum to me

upd: I reached out to the support via email and Instagram but hasn't heard anything back.

14 August 2023
Unprompted review
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Reply from Leen Bakker

Hi Marina, thanks for your review. I am really sorry to read that your order has been delayed. Could you please send us a private message via Social media so I can look in to this? ^Acelya

Rated 5 out of 5 stars

Fast delivery

Fast delivery, reasonable price and product match the description on the website.

9 August 2023
Unprompted review
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Reply from Leen Bakker

Hi Einar, thanks so much for your positive feedback! Enjoy your purchase! ^Anneke

Rated 5 out of 5 stars

Office Desk and Chair

I recently bought an office chair and desk from Leen Bakker, and I couldn't be happier with my purchase! The website was easy to use, the products arrived quickly and in perfect condition, and the quality is outstanding. My workspace has been transformed, and I highly recommend Leen Bakker for their top-notch products and excellent service!

26 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Charitha, thank you for your compliments! I'm pleased to read you are happy with your purchase! ^Anneke

Rated 4 out of 5 stars

Good price performance

Good price performance, fast delivery but not the easiest and most customer friendly assembly of the corner sofa. The assembly is straight forward but there is inadequate approach in design and manufacturing of the furniture to make assembly easier.

2 August 2023
Unprompted review
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Reply from Leen Bakker

Hi YG, thanks for your review! I will send your feedback through to the proper department. I hope you will enjoy your new sofa! ^Anneke

Rated 5 out of 5 stars

Excellent Purchase!

We had done our research online, found the couch we wanted, went in store & tested a similar couch we wanted, a friendly in store clerk helped us out, finalised the purchase, bought the warranty, had it delivered & are very satisfied indeed.

25 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Joel, thank you for your positive review! Glad to read that you are so satisfied with the service and with your new couch! ^Acelya

Rated 5 out of 5 stars

I ordered a closet

I ordered a closet, the delivery and the delivery person were very helpful and kind, thank you :)

29 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Diaa, thak you for your positive review! Glad to read that the delivery and the service was good! :) ^Acelya

Rated 1 out of 5 stars

Bad treatment for delivery

I was bad , delivery with you is not nice at all.

24 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Mac Bac, thank you for your review. Sorry to hear that the delivery was not nice. If there is something we can do for you, please don't hesitate to contact us via Facebook Messenger or Instagram DM. ^Acelya

Rated 1 out of 5 stars

I made an order 2 weeks ago and was…

I made an order 2 weeks ago and was told it will be delivered in 2 days. Since then I haven't received the order and ther has been no updates. I tried calling them but no one picked up. I also sent an email which was not responded to.

8 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Emily, good of you to report this to us. How annoying that your order hasn't been delivered yet. I would be happy to check with you. Would you like to send us a private message via Facebook or Instagram? With your order number and your address. Then we would be happy to check with you. ^Melissa

Rated 3 out of 5 stars

Receive wrong item

The quality of product is good, but I had a bad experience to order somethig and receive something else and exchange my wrong item too late.

19 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Farshid, thank you for your review. Sorry to hear that you experienced trouble with your order. If you have any questions, please don't hesitate to contact us via Facebook Messenger or Instagram DM. ^Acelya

Rated 1 out of 5 stars

the item that I bought wasnt good at…

the item that I bought wasnt good at all!!

6 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Fereshte, thank you for your message. How annoying to read that the product is not to your liking, if there is anything I can do for you please let me know. ^Melissa

Rated 1 out of 5 stars

Lost all the trust with Leenbakker

I have been a leenbakker customer for more than 10 years. I was always satisfied with the quality we get for their pricing. With this trust we decided to go ahead a purchase a sofa that was on sale (a showroom model that was almost new and looked expensive). We were mentioned during the purchase that there is no delivery possible for this and we have to pick it up ourselves. For which we agreed and purchased the sofa. With in 2 months of delivery the spring on the sofa snatched. Temporarily we fixed it and called Leenbakker. They asked us the receipt and then asked to contact the company via mail "Fil4324 at leenbakker nl" and can expect a delayed repair due to the wait time. We agreed and decided to wait to here from them. Meanwhile 2 more springs snatched just while we were sitting and watching the TV. The sofa is no more usable.
After several follow ups and calls and after 3 months they replied back saying you do not qualify for a repair as you purchased a showroom model and we should be aware that no guarantee is possible on showroom models.
We were never informed of this during purchase and they said you can read the policy in the website.
We still requested for a paid repair and cannot throw away a 1000 Euro sofa. They said not to contact them any more and they can no way help us in any way.
I have lost all hopes on this brand.
Please be careful while purchasing any new furniture/show room models for them. The quality is utterly poor and their interactions with customer is more worse. Do not hope any support from their customer care.

5 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Venky, thanks for you review. In your review you mention that your sofa is no longer usable as springs have snatched, very sorry to hear that! I would like to look in to this, could you please send us a private message on Instagram DM or Facebook Messenger with your order number and warranty number? ^Acelya

Rated 1 out of 5 stars

I ordered buy one sheet get one free…

I ordered buy one sheet get one free and only received one.
Order CO9369644480

1 July 2023
Unprompted review
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Reply from Leen Bakker

Hi Therese, good of you to send us a message. Would you like to send us a private message via Facebook or Instagram? Including your order number and your address details. Then we'll check with you. ^Melissa

Rated 5 out of 5 stars

I had a problem with delivery the first…

I had a problem with delivery the first time because of my house location. I mentioned to the customer care and it was written in the Invoice for the delivery persons. The second time I have received it way better than i expected

29 June 2023
Unprompted review
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Reply from Leen Bakker

Hi, thanks for your positive feedback. Glad it has been resolved in the meantime. I hope you enjoy your order. ^Melissa

Rated 4 out of 5 stars

No receipt for cash payment from the Aannemer

Bit of a problem getting a receipt from the guy who laid the floors for them - LB said from the guy, the guy said from LB, lots of tedious emails later I still haven't got one :-(

23 June 2023
Unprompted review
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Reply from Leen Bakker

Hi, thanks for your message. I understand from your message that you haven't received a confirmation yet. If there is anything I can do for you, could you send us a private message via Facebook or Instagram? We would be happy to take a look with you. ^Melissa

Rated 1 out of 5 stars

Terrible service

21 June 2023
Unprompted review
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Reply from Leen Bakker

Hi Ham Rin, thank you for your review. We are sorry to hear that you are not satisfied with your service. If I could help you with anything, please do not hesitate to message us via Social Media. ^Acelya

Rated 4 out of 5 stars

friendly helpfull nice range of goods…

friendly helpfull nice range of goods good quality and prices everything we want. the down side is how slow they are on the computers and tills. Some keep you waiting but then not a lot of staff. to arrange delivery took half an hour standing and waiting that is bad. The item we baught large parasol 3 meters square, as a huge flaw we were not told about whilst unfolded stand upright well how ever on opening it become very unstable and topples straight away. We need to purchese items at a cost of 50euros extra to place on the stand then sand to fill them to make the parasol stable when opened. Poor design and unsafe. We were not made aware of this in purchase which is important.

16 June 2023
Unprompted review
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Reply from Leen Bakker

Hi Amanda, thanks for taking time to post a review. Good to hear that you are satiefied with the products and we thank you for the feed back. If you have any other concerns or questions, please do not hesitate to send us a private message via Social Media. ^Acelya

Rated 5 out of 5 stars

Well done

Well done. Very quickly delivered. Good material.

9 June 2023
Unprompted review
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Reply from Leen Bakker

Hi, thanks for this positive post! ^Melissa

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