Le Capitaine Fracasse Reviews 132

Me and my girlfriend saw this cruise and figured that would be a nice way to celebrate our valentine, they promised to sail under the eiffeltower and when we arrived on the boat they notified us that because of the high waters it’s impossible to do so— That can happen of course, and wouldn’t be that big of an issue if the service would’ve been great, which it was not! When we arrived we got a middle aisle seat as the only couple on the whole boat with multiple seats available near the windows, when we asked to be moved to a window seat the waitress said that a payment was required while making the reservation, I felt lied to and I felt really discriminated as the only white couple here was put in the middle. When asking other customers if they paid for their window seat they told us they didn’t pay for that at all, which made me very irritated. Now about the food— The food was horrible, the smoked salmon was slimy and old, the waitress didn’t bring our drinks and was very rude. The main course was a steak for both of us, which we paid extra for, and we only got that steak when the whole restaurant was already eating their desserts! To top that off the steak was cold, and so was the potato gratin, I sent it back to the kitchen and the host came to apologise and offered a free red wine for us (claiming it was a high-end wine), when I took a sip I was very annoyed because a €3 wine from the Lidl would be better, so we were lied to again. When the host returned with our meals, it was the exact same meal we sent back before (Food was already cut into). They put it under the heating lamp and sent that back to us like we wouldn’t notice and made us believe that was a new steak and a new gratin. The dessert was horrible, old panacotta that wasn’t tasty at all. At the end of the cruise the host came to ask if everything was nice and how we expected, and I couldn’t believe that he just asked that after the amount of complaints we filed! The best moment of that cruise was when we got off the boat. Please be careful when you make a reservation here and do your research to not stumble upon unexpected unpleasant surprises like us.

Kind regards,

Bryan and Sofiia

I chose this restaurant for my birthday dinner, expecting beautiful view, nice food and service. The decoration of the restaurant is very boring, old and not romantic at all. Tables are so close to each other that you feel yourself like in a school cafeteria. Server forgot about drinks so we were sitting about 30 minutes with nothing on the table.the food was ok, but it took a loong time.server told us that it's because my meat should be cooked well done as I requested, but when I got it it was so cold, like it was standing in the kitchen for ever.the champaigne that we ordered was wrong.well, it was just a big joke.i would never ever go there again, unfortunately.the pvotographer is just a name.i would suggest her to never take pictures again.

Was our 2nd experience.
In the Easter period, we have been extremely satisfied.
However, the past experience on Saturday August 10th, was far below expectation :
- menu was of average quality
- no atmosphere
- boot was half empty

It was a great evening. Food was yummy. Wine was tasty. Sightseeing on a fabulous sunny day was a one in a lifetime experience - that you can of course renew anytime!