Leawo Software Co., Ltd. Reviews 154

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

THIS IS A GREAT COMPANY. THEY HAVE A GREAT CUSTOMER SERVICE DEPARTMENT! THEY ALWAYS GET BACK TO YOU FOR ANSWERS FROM QUESTIONS SENT ON A TIMELY BASIS. THEIR EXPLANATIONS ARE VERY CLEAR AND HELPFUL... See more

Company replied

Rated 5 out of 5 stars

I had been using Prof Media 13 blu-ray ripper and video Converter for many years and they have served me well. Recently I suffered a total computer crash and lost significant data. The support team at... See more

Company replied

Rated 4 out of 5 stars

I recently purchased the pro version of the Leawo Bluray player software, which I had a number of issues with on my external Bluray drive on my PC. On trying several discs, load times were 2 to 3... See more

Company replied

Rated 1 out of 5 stars

Awful software. Bought for as a gift to me, obviously trying to manipulate some vulnerable people into buying this product to coincide with gifts. At $229 it goes without saying it is nowhere near wor... See more

Company replied

Company details

  1. Software Company

Written by the company

Leawo is a pioneering force in the international multimedia processing software industry, committed to enhancing and innovating the multimedia experience for users around the globe. Our flagship products, which include a suite of cutting-edge solutions for Blu-ray, DVD, online video, HD video, image processing, PowerPoint utilities, and Apple device management, have garnered the trust of millions worldwide. Leawo is here for you, now and always.


Contact info

4.1

Great

TrustScore 4 out of 5

154 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

bought a legit key but got an invalid …

bought a legit key but got an invalid key , first and last time i do business with these guys

6 May 2017
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Dirk, thanks for your message and would you please let us know either your order number or the email associated with this order so we can have a check.

Have a great day!

Rated 1 out of 5 stars

Cheats and Liars

I purchased one of their programs, trusting their "100% Money Back Guarantee". When it didn't work, I asked for a refund, and they refused.

13 April 2017
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Cindy, thanks for your message and please kindly note that there are some special cases won't be covered by the policy. If you do have questions, you can be in contact with our support team any time. Have a great weekend!

Rated 5 out of 5 stars

Great support teem

Had problems getting it to work got in touch with them they got right back to me. They fixed it real fast.I was amazed . I will most surely be dealing with them again.I will have no problem recommending them to anyone.

20 January 2017
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Tim, thanks for your words and we will keep trying our best to serve everyone of you better in the future. Have a great weekend!

Rated 1 out of 5 stars

iTransfer

This software does not work. I requested a refund on their 30 day Money Back GUARANTEE but after several e-mails to & from their support team they appear not to want to honour it. A waste of money.

11 January 2017
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Alf, thanks for taking your time to write review for us and please be kindly advised that in some cases our Money Back GUARANTEE does not apply. Please read here for more details: http://www.leawo.com/support/refund-policy.html. Have a great day!

Rated 5 out of 5 stars

Not perfect yet, but damn close.

Bought a blu-ray drive on my new Pc and it didn't come with a software. Looked up all the companies and found out they ALL cost almost as much as my drive!! Then, out of the blue, i read about Leawo on youtube. Downloaded it and, 1) it's very light. 2) it's FREE!. Played my Lord of the Rings Extended perfectly, i couldn't believe it. Puts the other paid companies like Powerdvd and the rest to SHAME cuz they couldn't play my brays so well and they cost a fortune... i rarely take the time to review stuff on the net but this company deserves better ;).

3 January 2017
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Kev, thanks very much and we will keep making our stuff better no matter it is free or paid products. Have a great holiday and we are always here if you need us.

Rated 1 out of 5 stars

Poor Customer Service

I was never able to successfully download and use the product. I got the run around time and time again when trying to get a refund and was ultimately refused a refund. Don't waste your time with a company that won't stand behind its product.

12 December 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Frank, we are sorry to hear that but please kindly note that some special cases are not covered by our money-back policy. I'll talk to our support team first and let you know if we can still do something about your case. Thank you and have a great day!

Rated 4 out of 5 stars

Great Experience

Beta version of the software I purchased worked fine, after registering it worked fine for one event, then would quit halfway through process. After contacting customer support, they were very concerned that it wouldn't work and offered to try to duplicate my efforts on their own system. The PC it failed on is 4 years old so I tried it on a different computer and it worked just fine. The company sent several follow-up messages to monitor my testing progress and were willing to do whatever they could to resolve the issue. Thanks you!

6 September 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Dan, thanks for your compliments and we appreciate that! Our whole team will keep trying our best to serve you better as always. Have a great day!

Rated 1 out of 5 stars

Refusing to stand by their 30 day money back guarantee

This is what I get when I asked for a refund for the software not working : Dear Beave,

Have a great day!

We are sorry that we couldn't refund you for the moment.
Not only Leawo iTransfer but other program has the same problem for the moment.
Due to the high security and pravicy of Apple,and the SMS and Contacts are high privacy context so not any program can get.
If the SMS and Contacts are easy to obtain,then people all over the world can use the program to steal others' information,which is not safe.
So we are sorry that Leawo has no function to open the SMS for the moment.
Sorry again for the trouble caused by Leawo,you can use Leawo to transfer other no so privacy information.
I had to buy another program called one touch that worked immediately . I've been asking for a refund for 2 weeks and Ciyar will not refund me my money . I will never buy another software from this company .

19 August 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Shane,

We are sorry to hear that. Please kindly note that our support hero Ciyar will keep following your case and provide you with the best solutions that we can. You can expect to get her emails pretty soon. Thanks and have a great weekend!

Rated 5 out of 5 stars

thank

Published 08 June 2016
Their software worked perfect the first time, no support needed.

I bought "The world's best " software from a company other than LEAWO. I wish I knew about LEAWO before I did. After a month of dealing with support from the other company, They still can't find a solution as to why their software doesn't work on my computer. One download from LEAWO, with the same type of software program, and my computer works perfectly with the LEAWO software. I will use LEAWO in the future.

6 July 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Mr Hai Ngong,

Thanks a lot for your compliments and we remain at your service if you have any future request or question.

Cheers and have a great day!

Rated 5 out of 5 stars

Leawo Video Converter Pro

I have five Leawo products, Blu-Ray Copy, Video Converter, DVD Ripper, Blu Ray Ripper & Video Converter Pro. The latter is an excellent program that converts videos with lossless quality. Excellent Product, very fast conversions, every possible codec, easy to use and a great price. Wouldn't be without, it In fact all the above products are exceptional. The best on the market and I have tried many different products before choosing Leawo.

26 June 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Colin, thanks very much and we appreciate the face that you find our stuff adorable! Enjoy and we are always around if you have questions. Have a great day!

Rated 5 out of 5 stars

Their software worked perfect the first time, no support needed.

I bought "The world's best " software from a company other than LEAWO. I wish I knew about LEAWO before I did. After a month of dealing with support from the other company, They still can't find a solution as to why their software doesn't work on my computer. One download from LEAWO, with the same type of software program, and my computer works perfectly with the LEAWO software. I will use LEAWO in the future.

8 June 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Jack,

Thanks very much for your kind review and we appreciate that! We will keep making our stuff better so you will always be a happy customer of ours.

Enjoy your day!

Rated 2 out of 5 stars

the problems

It's good in general, but There are few issues with the trial version such as it is not in sequential and chronologic order. Is it the same case with offifial version?

4 June 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello liem, thanks very much for your message but would you please provide more details of what is not in sequential and chronologic order? We shall check it first and will keep you updated. Thank you again and we look forward to hearing from you soon!

Rated 5 out of 5 stars

good good

I will thank Laewo BluRay Creator for the very fast responding. Several times I ask for help. And anytime I got a good response.
Also the subtitles. They help me to find a solution. And when they can not do it, because for example the file is corrupt. They say so . They are very honest and I like that.
Keep going!
Helen

19 May 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Hiếu, thanks for your nice review and we appreciate that! Our team will keep doing our best to serve you guys better as always. Thank you again and enjoy your day!

Rated 5 out of 5 stars

Best Blu-Ray Player and Company!

Leawo is a fantastic company that really cares about what their customers are experiencing. The customer service is fantastic and respond right away to you. They work hard to keep making their product(s) better and to incorporate your requests and concerns in their updates.

I tried many player apps and just love Leawo...their menus are great and picture is fantastic! The app gets better and better!

Thank you, Leawo!

29 April 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello stefdr,

Thanks very much for your positive review and we appreciate that!

We will just keep trying our best to offer you guys the best.

Cheers and have a great day!

Rated 4 out of 5 stars

Company is Good

I appreciate the effort put forward to resolving my issues. I hope to continue using their products in the future.

25 March 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Douglas, thanks very much for your feedback and we appreciate that! We will always try our best to make you a happier customer! Cheers and enjoy your weekend!

Rated 5 out of 5 stars

Subtitles

I will thank Laewo BluRay Creator for the very fast responding. Several times I ask for help. And anytime I got a good response.
Also the subtitles. They help me to find a solution. And when they can not do it, because for example the file is corrupt. They say so . They are very honest and I like that.
Keep going!
Helen

9 March 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello Helen, thanks for your review and we really appreciate that! We will keep doing our best to serve you guys better all the time. Thanks again and have a great day!

Rated 5 out of 5 stars

give me a trial code

help me code register

25 February 2016
Unprompted review
Leawo Software Co., Ltd. logo

Reply from Leawo Software Co., Ltd.

Hello thang, please note that we have free trials for each product on our website. If what you want is a free code, please be aware of our next giveaway campaign! Thanks and enjoy your day!

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