THIS IS A GREAT COMPANY. THEY HAVE A GREAT CUSTOMER SERVICE DEPARTMENT! THEY ALWAYS GET BACK TO YOU FOR ANSWERS FROM QUESTIONS SENT ON A TIMELY BASIS. THEIR EXPLANATIONS ARE VERY CLEAR AND HELPFUL... See more
Company replied
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THIS IS A GREAT COMPANY. THEY HAVE A GREAT CUSTOMER SERVICE DEPARTMENT! THEY ALWAYS GET BACK TO YOU FOR ANSWERS FROM QUESTIONS SENT ON A TIMELY BASIS. THEIR EXPLANATIONS ARE VERY CLEAR AND HELPFUL... See more
Company replied
I had been using Prof Media 13 blu-ray ripper and video Converter for many years and they have served me well. Recently I suffered a total computer crash and lost significant data. The support team at... See more
Company replied
I recently purchased the pro version of the Leawo Bluray player software, which I had a number of issues with on my external Bluray drive on my PC. On trying several discs, load times were 2 to 3... See more
Company replied
Awful software. Bought for as a gift to me, obviously trying to manipulate some vulnerable people into buying this product to coincide with gifts. At $229 it goes without saying it is nowhere near wor... See more
Company replied
Leawo is a pioneering force in the international multimedia processing software industry, committed to enhancing and innovating the multimedia experience for users around the globe. Our flagship products, which include a suite of cutting-edge solutions for Blu-ray, DVD, online video, HD video, image processing, PowerPoint utilities, and Apple device management, have garnered the trust of millions worldwide. Leawo is here for you, now and always.
Hong Kong, China
Replied to 100% of negative reviews
Typically replies within 1 week
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Great software for ripping Bluray and DVD discs.

Reply from Leawo Software Co., Ltd.
It's the best tool to download video that captured from specific website. Let me show my three reasons.
The download speed is its distinct capacity from others, I had tried more than ten other tools, this tool normally have three even ten times speed than others, for example, if I wanna download a 1.5G MPD video, use this tool I only need about 3 minutes, but others normally need more than half an hour.
And it is even more stable than others.
Besides, it's support is fast and effective. In my use journey, I had faced a problem that I cannot analyse the video due to web's update. So I sent the email and report this bug, after less one day, the support team solved this problem and give me a update version.
I really appreciate this product and recommend to you.

Reply from Leawo Software Co., Ltd.
The software worked exactly as expected and has provided excellent results. Would definitely recommend and purchase again. Also, customer service is responsive and accurate for any questions I have had. Great work team! :-)

Reply from Leawo Software Co., Ltd.
Always works perfectly, I love this software. It makes it so easy to rip my DVD's and BluRay disks onto my home media server. Support is responsive as well.

Reply from Leawo Software Co., Ltd.
I had been looking for a program to burn my family videos (I have lots - in MP4 and MKV) to Blu Ray and DVD discs. I tried various programs and found that for me Leawo Creator was the best. It was straightforward to use and produced very good quality discs which I am now able to enjoy and share with the family. Thoroughly recommended.

Reply from Leawo Software Co., Ltd.
I had some problems with some new software I purchased and when I contacted them, they replied immediately.
They also stuck with me until the problem was solved.
I was impressed with their customer service!

Reply from Leawo Software Co., Ltd.
I have had the pleasure of using Leawo products for over a decade, despite changes to my name and email address. When you asked for my opinion on your products, I was delighted to respond.
Leawo has successfully evolved as a DVD, Blu-Ray ripper, and video converter throughout the years, which I have immensely enjoyed. The software is user-friendly, trustworthy, and the customer support is unparalleled. I truly love Leawo.
In the past, I subscribed to Leawo annually. Over time, I have become so reliant on it that it is now my go-to software. While I also have Nero and AVC (Any Video Converter), Leawo consistently stands out by delivering excellent results the first time, every time.
In terms of critique, I believe Leawo is right there on the cutting edge alongside other leading software applications. If not already at the forefront, I'm confident Leawo will be there soon.
My next purchase will be the UHD 4K version of Leawo, which I am sure will be as phenomenal as the rest of your offerings. While Nero offers an 8K option, I hope Leawo will soon integrate AI capabilities and eventually support 8K as well.
As previously mentioned, I am certain Leawo will continue to excel, and I look forward to experiencing your future advancements.
Thank you for everything, Leawo! Shout out to Zoey! Awesome customer Service!!!!!!!!!!!!!

Reply from Leawo Software Co., Ltd.
Great and solid product combined with a competent and timely support: rarely seen such a great online support, many thanks!

Reply from Leawo Software Co., Ltd.
Great product and excellent customer service.

Reply from Leawo Software Co., Ltd.
TOP NOTCH software, and TOP NOTCH customer service.

Reply from Leawo Software Co., Ltd.
Had a problem with the software at first but contacted
support and the problem was quickly solved.
I have been using it since and am very happy with it.
I have tried quite a few similar products but I find that Leawo gives the best results and is easy to use.

Reply from Leawo Software Co., Ltd.
Since discovering this amazing software, I have never looked back. It is the ultimate tool for all your burning, editing and backups. I cannot praise the support enough for their valued and super-fast response to any issue that may arise. In my case I had to have a new SSD installed which meant I lost my Leawo program. The amazing support team had me up and running in less than twelve hours.
I highly recommend them.

Reply from Leawo Software Co., Ltd.
Excellent product with extremely good customer support. Totally worth of the value!

Reply from Leawo Software Co., Ltd.
My firsthand experience with Leawo support is extremely favorable in that their service is prompt, courteous and very technically precise. They resolve questions and any issues expediently with a prompt reply to the customer. I would recommend their products and their support service to anyone. Thank you Leawo I enjoy being your customer. CAG

Reply from Leawo Software Co., Ltd.
The 30 day money back guarantee is not honoured and deceiving in their advertising. The web page has false and deceiving information and you have to really do your homework to work out their refund policy which is not easily accessible on their website.
I will recommand to keep your away from this cheating firm.

Reply from Leawo Software Co., Ltd.
When it works it's ok. When it doesn't the experience is frustrating. Individual modules are expensive and buggy. Paatches and updates are slow to roll out. Currently at 30+ days without functionality of the Netflix downloader. If and when a fix is delivered I'm asking that my subscription period be extended for the time service was denied. I'll update this review later.
Update 6.21.24. The software functionality has been restored and Leawo continues to make regular updates so that the Netflix module has been reliable now for the past 30 days. As I said previously when it works it's a great tool. At this point I plan to extend my subscription when the renew date arrives. I'll add that customer support is very responsive which gives Leawo and it's products legitimacy.

Reply from Leawo Software Co., Ltd.
The tech support at Leawo is OUTSTANDING! Of course I had to use Skype & AnyDesk for the Leawo Prof. Media 13 Software issue that I had. Had a problem ripping some old DVDS that did not match the time of the movie or program on the DVDS I was ripping. So thanks to Karen, who replied quickly, & especialy Moyea, who's very professional, fixed the problem with a simple reinstall of the Leawo Prof. Media 13 Software. Thanks Leawo Tech Support for having VERY PROFESSIONAL TECH SUPPORT! OUTSTANDING!

Reply from Leawo Software Co., Ltd.
I bought a new computer and had problems getting the App(s) to work
After sending a email, Karen helped me to get the apps to work. Good Job!
Thank you,
Marc Factor

Reply from Leawo Software Co., Ltd.
The software works quite well. Best of all, their support is top notch. I typically get an answer to any question in just a few hours. When I purchased a new Mac, they were most helpful in transferring my license to the new machine.
I have used the software several times and find it easy to use without any problems. It works very well for me. I also liked the various purchase oiptions that I tailotred to my needs.I had to contact customer service on a couple of occasions regarding reactivation after a motherboard change. They were always very prompt and cleared up my activation issues .
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