LeatherUp.com Reviews 

I bought the Milwaukee distressed leather Chaps... I kept getting emails wanting me to review the product..before I could wear them? I now know why... the 1st time I wore them the belt loop came apart... shoddy workmanship!
That's why I cannot give 5 stars... hope they don't completely fall apart on my next trip... better carry an extra pair....

Easy to understand options . nice discount promo. Quick disconnect was key to my decision. Sizing guidance would have been nice. I have two other helmets that are too tight. Ps, these are tornado helmets for us...we don't ride, but we do hide. I've read tornado fatalities would be reduced up to 25 % with proper head and face protection. You should explore this market.
Reason I chose this business: Past experiences
Reason I chose this product: Tornado season

Six weeks now that I returned a pair of chaps I bought for my wife (poor fit but not LU fault) I followed up with numerous phone calls to customer service which is literally nonexistent and several email to check on my refund.....all to no avail. No response by phone, email or robo response. I’ll never do business again with leather up. They got their last $100 out of me. Shop elsewhere

Kinda sounding like a grade school kid here but "after my dog ate one of my gloves" last year I've been looking for the same ones I bought at a leather shop in town about 10 years ago with no luck. Last week I came across the leather up site and found the same exact looking gloves and placed the order.
I had a chance to chat with kathy and was informed how to track my order and found out the day they were supposed to arrive. I was excited to see them show up a day early. The fit is exactly how my other ones fit and pretty much the same exact glove. I had previously read the reviews and I respect that everyone has different experiences no matter where you go. So in conclusion, I would definitely refer leather up to my family and friends and I would not hesitate to continue doing business with this company.
Ride on and don't ever forget to count your blessings. Peace, Brother Ken.

They might have some good products but heaven forbid you have to refuse one. Going on two months now and they refuse to refund my money. Worst customer service ever and they are crooks. When they do figure out how to respond to an email later, it is as it it's written by a robot. They have no common sense and lack any idea how to run a customer friendly business. Days pass between emails and they still refuse to refund my money.

During the pandemic, I purchased 2 items at over $90 each, I had to return them. I paid $20 each to ship them back and I have never received a refund after 6 weeks. I have left numerous voicemails and emailed leather up.com with no response. Now all the voicemails are full in every category billing, customer service, shipping, and the operator is not answering. With no communication and not receiving a refund, I will never order from this company again.
Horrible service

They ask for reviews 5 times before I got my gear. They missed the most expensive item in the order and will not answer a phone nor return an email. The pocket of the jacket was shipped with a hole making that pocket useless. They way over charge for USPS shipping and apparently refuse to acknowledge the issue.

I ordered a leather jacket for my son after taking his exact measurements and then using the leatherup sizing chart to select the appropriate size. The jacket they sent me was several sizes too small but I know from previous riding gear orders that size charts can be a little off. No big deal if the return/exchange process works as advertised. In this case, it didn’t. In response to the heartfelt plea on their website about supporting independent businesses I opted for store credit instead of a refund. I sent the jacket back the day after I received it and confirmed that UPS delivered it. However, upon logging into my leatherup account, my store credit was nowhere to be found. For over a week I have sent numerous emails and called countless times. The automatic operator sends me around in circles which all lead to the same extension whose mailbox is full. Does anyone actually work here? End of story-I’m letting my credit card company deal with getting me my refund. I can’t even complain about the customer service because there wasn’t any. I can say however, that I will never shop at leather up again and will urge everyone I know to shop elsewhere for their leather goods.

Sent an invalid tracking number and didn't fix it.

I never bought from them and they won't stop emailing. Unsubscribe means nothing.

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G. C.
0 star rating
05/20/20Issues, lots of issues
Review by Anonymous UserI have placed 4 orders in the past 6 weeks and 3 have had issues. With the current "situation" we are all dealing with I am trying to be understanding and patient. I get it, short staff, people working from home but..... There is a swing arm bag listed as left sided bag but it's a right side bag. anyone who owns a Harley knows a right sided bag isn't gonna work unless you remove your exhaust or have short shots or very short exhaust. Next I order a helmet that says "ships within 48 hours", six days later the order still hasn't moved. 6 DAYS AND THEY HAVEN'T EVEN PULLED AND PACKED THE ORDER!!! I placed an order with JP Cycle and it shipped in 2 hours. And then C'mon now $10 to return something!?!?!? Too bad it seemed like a decent site. I probably would have spent quite a bit of money here. If you don't mind waiting or paying at least $10 to return something this site is good. If you want free returns like 98% of online retailers offer, this might be the wrong place to shop.

I Have ordered a bike jacket on May 15th. For the cost of $250.00 still haven’t received it. I keep getting notifications that they are processing it. I received a tracking number that doesn’t work . Called the 1800 number many times on different days and nobody answers phone. Voice mail is full. I have sent an email with no response. Not very impressed right now. If I do receive my Jacket by some miracle I will never order from there again.

I was shopping Amazon and came across a Hawk H7005 Solid Matte Black Modular Motorcycle Helmet, sold by Leatherup. Money was exchanged, time passed, and order was cancelled early on the morning of delivery. I've had problems before on Amazon, but never like this. No one has ever ERASED a purchase out of my account or history. This makes Leatherup.com look like an ignoramus crew. I wonder how much they fluff their ratings after this incident.

Purchased Jacket mid April. Just received jacket today. Fits great and excellent quality. Only issue us zero response from customer service.

Scott Belisle
Barrie Ontario Canada

First off let me state I was just walking and the boots broke. I have not had them that long and the last ones I had lo wasted like 10 years. Below is the conversation.

On Mon, Apr 06 2020, at 0309 PM,

You received a new message from your online store's

Order Num

City Fowlerville

State MI

Country United States

Topic Other

Help Returns

My Boots buckle broke. I have not had them that long. I think its a manufacturer defect. Can I get a replacement? I can send pictures of the broken buckle. Never had this issue before. This is my second set of boots and the last ones lasted a long time.

Dear Pete,

Please email me the pictures of the damage and overall of the whole boot.

I did that. here is response

See On Sun, Apr 12 2020, at 10:48 PM, Leatherup Customer Service customerservice@leatherup

Thank you, we received the pictures I will forward them to management and will contact you with the update. response!!

Hello Pete,

And then this response I got back.

Management confirmed that we don't have extra buckles to ship out, but they approved a 15 dollar refund to have you take the item to a repair place. We are sorry that we are unable to assist you with more, please let me know if you wish to take the refund

I sent this back and have heard nothing.
The buckle is sewn in

I have returned the jacket for a larger size back in September/October 2019. I have not seen the exchange arrive, an email indicatinf cannot fulfill your order or even a refund. I just lost money, wow i didnt realize i had an actual money tree that i can just throw away 125.00 dollars.

Ordering and customer service was a breeze and very helpful! I love the look and feel of the jacket, although i have not worn outside the house yet. My only concerns are the zipper seems to stick and i worry forcing may cause breakage and the actual length of the jacket. I am 6ft 3 and 375, sleeves are plenty long, but when zipped the jacket rises way above my belly button when lifting my arms in the air. Have considered returning, hence why it hasn't been worn, but i know what i paid is a deal and length will probably be problematic with any order.

I received my product on time, it’s very comfortable, and high quality ! LOVE IT !