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See what reviewers are saying

Rated 1 out of 5 stars

No tracking. Have yet to hear anything about my order all I know is o have been charged. I’m starting to question the legitimacy of this website

Rated 5 out of 5 stars

Got the original jacket I ordered, unfortunately it was too small- my mistake. Leather jacketz customer service replied to my email very quickly and handled the situation. The size up is on its way an... See more

Rated 5 out of 5 stars

David was very understanding about my payment conundrum and held the order open till the payment cleared. I'm very excited to own this coat, and if the quality of the coat reflects how helpful David w... See more

Rated 5 out of 5 stars

I was provided with excellent customer service by Ethan Bruce. The jacket I ordered looked exactly like I wanted. I have read reviews from other sites stating the product had a strong petroleum odor... See more

Company details

  1. Western Apparel Store

Written by the company

We are thrilled to share that we provide our esteemed customers with nothing but the best products and unparalleled customer service. At our company, customer satisfaction is our topmost priority, and we strive to go above and beyond to meet your expectations. When it comes to our products, we meticulously select and curate a wide range of offerings to ensure that they are of the highest quality. From cutting-edge technology to stylish fashion choices, we have carefully sourced products that cater to diverse needs and preferences. We understand that our customers deserve nothing less than excellence, and we are committed to delivering just that. However, our dedication to customer satisfaction doesn't stop at providing top-notch products. We firmly believe that exceptional customer service is the cornerstone of any successful business. Our team of dedicated professionals is trained to offer personalized assistance, address your inquiries promptly, and provide reliable solutions to any issues you may encounter. We are here to guide you through your purchase journey and ensure that you have a seamless and pleasant experience with us.


Contact info

3.1

Average

TrustScore 3 out of 5

67 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No tracking

No tracking. Have yet to hear anything about my order all I know is o have been charged. I’m starting to question the legitimacy of this website

25 August 2025
Rated 5 out of 5 stars

Great service

Got the original jacket I ordered, unfortunately it was too small- my mistake. Leather jacketz customer service replied to my email very quickly and handled the situation. The size up is on its way and I couldn’t be happier. I appreciate their quick replies and helped me fix my problem

17 March 2025
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM LEATHERJACKETZ.COM!!!!!

STAY AWAY FROM LEATHERJACKETZ.COM!!!!!

Scammers. I ordered a Nike golf hooded pullover and they sent me some knockoff hooded sweater with a fake Nike swoosh glued to the front!

I sent their customer service an email complaining about the product. It was too small, not the same product AT ALL, and was a fake. Not even remotely like the image on their website.

In the package was a card that said 100% satisfaction guaranteed. WRONG!

Their customer service sent me a message and offered to give me a 15% refund of my purchase and to keep the sweater as it was shipped from Pakistan and would be too costly to send back. WOW!

We emailed back and forth several times and they kept me running around.

Eventually, I agreed to a 50% refund to just stop the crazy “negotiations”. Took me a week to get them to agree.

STAY AWAY!

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Love the quality

Love the quality and the sizing is right on. Beautiful craftsmanship. Customer service was awesome as well.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

I'm only giving one because I can't do ZERO

I'm only giving one because for whatever reason they don't let you give zero. Read this slowly. Do. Not. Buy. Anything. From. This. Company! They are a total scam and I'm glad I used my credit card and not debit card so I'm going to get my money back no matter what. They mention a refund that I know is never going to come. Luckily CC company is going to handle it.
I wish I had read the reviews before I did business with them. Again, please read these reviews. You can't even call the customer service number on the site because it changes every month.

16 December 2024
Unprompted review
Rated 4 out of 5 stars

4 star review read on I

I am giving this a 4 star review because of the time delay issues.
The quality of the products are superb, I would give that a 5 star.
The customer service I would also give a 5 star (after contact was made. JACOB was great 👍
I would order from here again just knowing that the order might be delayed.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT order from this company - total fraud

This company is a total fraud. Product is not as shown online and is incredibly poor quality. The address on the website is also fake. They ship the products from Pakistan and will only give you a full refund if you ship it back to the warehouse there. Customer service is also rude and said I was being difficult and making it a headache for the company.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is such a SCAM

This company is such a SCAM ! My item took nearly a month to arrive and it is the worst knockoff I have ever seen, the fabric and placing of the patches were so tacky and off … they but a stealers logo on a dolphins sweatshirt. I paid over 100 dollars and after trying to email the company multiple times with absolutely no response this item went to the goodwill. I have never wasted money this badly ever. Just complete trash and waste. DO NOT BE FOOLED BY THE FAKE REVIEWS

1 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid Leatherjacketz.com at All Costs!

I ordered a leather jacket from Leatherjacketz.com and paid extra for expedited shipping. It’s been weeks, and they haven’t shipped my order or provided any status updates. Their customer service number is a dead end — it doesn’t even work!

To make matters worse, they aren’t accredited by the Better Business Bureau, and while they claim to be based in New York, the actual company that charges you, Evoke By Air LLC, is registered in Florida and has only existed for one month. This screams scam.

Don’t waste your money here. Do not do business with them!

23 November 2024
Unprompted review
Rated 4 out of 5 stars

Spiderman Jacket

I was so happy with my jacket! We got the Tom Holland Spiderman Jacket and my son loved it. The only thing is you have to check for the sizes because it came a little bigger than expected , and also plan on the delivery time, order it with a good 3 weeks prior the day you need it. But other than that, loved it!

28 March 2024
Unprompted review
Rated 1 out of 5 stars

I waited over a month to get this…

I waited over a month to get this bubble Wallace. Dr Pepper jacket and it is a fake knockoff. It's not even the same jacket that's in the picture that they are Displaying, it doesn't have the black on the sleeves. It's not even A 2X large. It's not even the same color red The jacket is not even cotton it's Polyester and the letters are not embroidered and i forgot no patches all ironed on. These people are frauds do not buy from them. They should be Shut down and investigated by the f. B. I. I am really mad about this.
I should've just spent the money and got a jacket elsewhere. So remember you get what you pay for These people are frauds. They're not even in new york they're oversees from this country KARACHI, PK . If I would have seen that I would knew better. And you know who I am because you called me and we talked on the phone.
My name is kevin. I should get a full refund I wish I would have read these reviews before I bought this jacket. Remember people always do your research and read the reviews.these people are 100% scam you can't leave a review on their site. With all these negative reviews. Why are these people still operating.😡

21 March 2024
Unprompted review
Leatherjacketz logo

Reply from Leatherjacketz

Hi Kevin,

After thoroughly reviewing your case, we acknowledge several areas where we fell short, while also recognizing certain legitimate aspects. We understand the frustration caused by the 13-day delay, and though we were prepared to compensate.

Regarding our company's structure, while our head office is in multiple locations across the USA, our overseas production units handle the crafting and shipping of items.

Please note that we take the term 'scam' seriously and are committed to address your concerns. Our team will reach you out shortly for further discussion and to address any lingering perceptions.

Team LJZ

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