Bexons Gifts & Accessories Reviews 502

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great quick delivery And the product is spot on and a great price. Even like the little hand written note on the delivery slip. Nice personal touch.

Rated 5 out of 5 stars

My recent purchase was dealt with as usual with speed and efficiency, and I received my lovely new handbag the very next day. I have shopped at Bextons on a few occasions over the years and love the... See more

Rated 5 out of 5 stars

I loved the Leather handbag/briefcase. Perfect for my new job and taking to meetings. Arrived quickly and in good condition. Absolutely gorgeous bag, smells Devine and really makes me feel empowered.... See more

Rated 5 out of 5 stars

Ordered a Bridge briefcase. Arrived very well packaged within 2 days -free shipping! Excellent communication from seller. Also £100 cheaper than official Bridge website. What's not to like?! Dr Paul B... See more

Company details

  1. Bags and Luggage Store

Information provided by various external sources

Formerly on Bradford High St, Our shop was started in 1965, we took over in 2000, as times changed, so did we, we went online in 2006 & in 2015 we went online only. We try to bring the face to face experience to our online experience, not easy, but we try to make it a personal service Many Thanks for viewing our reviews. Chris & Alison


Contact info

4.9

Excellent

TrustScore 5 out of 5

502 reviews

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Rated 5 out of 5 stars

Excellent service

Very speedy delivery of highly competitively priced quality goods. Would definitely recommend.

18 December 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I no sooner ordered a purse, when I was contacted by the owner letting me know that they were able to save me almost $13(US) in shipping and would promptly refund me upon receiving the purse.
The shipping to the US was lightning fast and as soon as I notified the owner that my bag had arrived, I was refunded the shipping overage immediately!
I absolutely love the Kipling bag I ordered and am thrilled with the level of customer service and the honesty, I was provided.
I would most certainly do business with Bexons again and would highly recommend them to others!

25 October 2018
Unprompted review
Rated 3 out of 5 stars

Why are you using ParcelForce

Why are you using ParcelForce? I didn't get the (valuable) parcel that I had paid for on Tuesday. The tracker said that two attempts had been made to deliver it, but I don't believe it. I complained to ParcelForce about nobody leaving a card and a non-existent couple of deliveries at 18:10 and 17:20. I was but twenty yards away, and, if contacted, could have received the goods. I received no card as to attempt to deliver it (twice). The following day it was not put out for delivery and was only re-assigned after my complaint to the Coventry office. By luck, I received the goods by arriving back from London at the precise time that an unmarked van (not ParcelForce) arrived. Two people from the Asian sub-continent delivered my valuable purchase denying all knowledge of the previous deliveries. Is this ParcelForce or some Amazon cheap deliver system? Never again!

4 October 2018
Unprompted review
Bexons Gifts & Accessories logo

Reply from Bexons Gifts & Accessories

Many Thanks for this review Mr Davies. We greatly value the Feedback you have supplied. We are sorry Parcelforce have not lived up to yours & our expectations. This is the first time that we have been made aware of any difficulty you were experiencing, we are here to help at any stage of your purchase and would have gladly assisted had we been made aware at the time. As an online retailer we have to rely on a courier service to deliver items, we have used Parcelforce for many years with no reports of trouble until this, we are sorry they have caused you stress and inconvenience in receiving your valuable order, we will now be reviewing the poor service they have given you and ourselves. Once again, we thank you for your feedback & we are truly sorry Parcelforce were not up to standard.

Rated 5 out of 5 stars

My recent purchase was dealt with as…

My recent purchase was dealt with as usual with speed and efficiency, and I received my lovely new handbag the very next day.
I have shopped at Bextons on a few occasions over the years and love the genuine note of thanks either Chris or his wife put on the delivery note.
You feel that they are old friends.

18 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent. Delighted with my purchase and the quick, efficient service. I appreciate the personal touch of the handwritten message on the invoice. Highly recommend and will use them again.

17 July 2018
Unprompted review

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