Excellent service as always. I ordered a Thinktank camera bag which was on back order. I was contacted immediately by someone from the shop which received my online order (Southampton branch) to en... See more
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Magnificent customer service that a lot of companies can learn from. The staff know their various photographic equipment in store like the back of their hands. Never have they let me down and are my g... See more
The lense purchased was exactly as I expected it to be from London Camera Exchange, the cost was within the range I expected to pay. Service was excellent and I was kept informed during the purchase a... See more
Absolutely amazing! Every time I go, I have a very positive experience. All the staff are friendly and knowledgable and really enthusiastic to share their craft. It's an excellent place to buy second... See more
Company details
Written by the company
The London Camera Exchange Southampton Pro Centre- a long established premier photo specialist dealer, one of two Southampton stores and proud to have been serving our customers here for over 30 years. Specialising in the mid to high end enthusiast and pro-level kit, with a wide range of the latest cameras, lenses and accessories from the top brands at competitive prices for you to try and buy. Large stocks of high quality used equipment used equipment also available- plus ask us for a trade-in or cash buy quote on your old gear (either in-store or online). With long serving expert, friendly staff Adrian (Asst Manager), Tom (BA Hons Photography), Mark and Al, and led by the Store Manager Matt (BA Hons Photography). We aim to offer great in-store advice, offers and service, as well as the benefits and convenience of online shopping (via: www.lcegroup.co.uk). Part of the LCE Group of 26 shops nationwide.'
Contact info
11 Civic Centre Road, SO14 7FJ, Southampton, Hampshire, United Kingdom
- 02380331720
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Replied to 95% of negative reviews
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Customer Service, Second to None
Magnificent customer service that a lot of companies can learn from. The staff know their various photographic equipment in store like the back of their hands. Never have they let me down and are my go to for everything photographic.
They always get it sorted out
They always get it sorted out, and will find anythink that you need grate team
Excellent service as always
Excellent service as always. I ordered a Thinktank camera bag which was on back order. I was contacted immediately by someone from the shop which received my online order (Southampton branch) to ensure I knew the bag wouldn’t be in for at least 4 weeks and was I happy to proceed.
The website had made it really clear but I was very happy to have it checked and to wait.
I was kept updated and received the bag which I am delighted with.
Always great service from LCE happy to recommend them
The lense purchased was exactly as I…
The lense purchased was exactly as I expected it to be from London Camera Exchange, the cost was within the range I expected to pay. Service was excellent and I was kept informed during the purchase and receiving the lense. London Camera Exchange is an excellent company to deal with. Thank you
The service was great
The service itself was great. Unfortunately the back pack arrived (in its new packaging) with a large white mark down the front of the pack. As I urgently need this, I had no time to return it, otherwise I would have done so
Excellent service and guidance
Absolutely amazing! Every time I go, I have a very positive experience. All the staff are friendly and knowledgable and really enthusiastic to share their craft. It's an excellent place to buy second hand camera equipment which is high quality and often without fault (any scratches or marks are made clear before purchase). The staff are incredible - they are excellent at providing guidance and knowledge to help you make the best decision for your photographic journey. You never feel rushed or pushed into making a decision/purchase, which I really valued. We talked to the store manager, who was generous and knowledgable in helping me find solutions to some technical problems I was struggling with, and I came away with lots of different options to experiment with to see what would work best. All the staff have a genuine care for their customers, which is really lovely. I'd recommend this shop to anyone either wanting to get into photography, learn more or level up. I'd never go anywhere else!
Fast delivery. Nice an easy.
Order came quickly and was in good condition and a good price.
Helpful staff.
Called to check if a used item was still available, they went to check while I was on the phone and put it aside while filled out the online order . Arrived by DPD next working day. Item as described, very happy and will use them again.
The customer service via email was…
The customer service via email was exceptional, shipping fast and my package arrived securely packed and protected.
A seamless efficient process from start…
A seamless efficient process from start to finish.
A very friendly and helpful service.
Arrived on time
Arrived on time
Well packed and EXACTLY what I ordered at an excellent price
EXCELLENT CUSTOMER SERVICE
A gift for my husband and he is delighted with item purchased. Just as described on website with quick delivery and excellent protective packaging. Good communications regarding timing of delivery.
Great advice from knowledgeable staff.
Very good advice over email. Quick to respond to queries.
Excellent service
Prompt delivery, accurate description and excellent lens at good price. What more would I want. Brilliant
Great service
Great service. Quick delivery. Kept me updated throughout the process. Will purchase from again 100%.
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