While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Amazing experience with LBS Stone Collection. Beautiful stone to choose from and once I had chosen, there were absolutely no issues. Quote was provided and templating was done quickly. Lawrence was great with accommodating some changes. The worktops and additional pieces were fitted efficiently and to a high standard and it looks amazing! Very happy customer and I would not hesitate to recommend them
These guys know what they are doing, and their collective knowledge about the various options is exceptional. Lovely finish and attention to detail.
We chose Dekton stone. Manufacturing and installation was done by LBS Stone LTD.
a. Dave has tried to pass off an unparallel installation of splashback vs the hob as “normal, we always do it this way, and I have done 100s of jobs where no one complains”. This was not acceptable, Dave also tried to pass off uneven and rough connections as ‘good’ work
b. We spent an extra session explaining what was acceptable quality, however during second installation the team managed only a chipped and frittered finish, claiming that “it is impossible to do it any better”. This was a lie, as it was achieved elsewhere in the kitchen on the dropdown. Dave was extremely unprofessional, rude and hysterical throughout
c. For third remedial, Cameron and Ryan Buck (retail operations) completed the install matching the quality as on the dropdown, despite prior claims that it was “impossible”. Quod erat demonstrandum
d. Unauthorised parking by LBS on a communal pathway, resulted in oil stains for our development. They have tried to clean up 3 times, with no success. We are looking at replacement costs now, as neighbours are complaining
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
