Lazy Carpets & Flooring Reviews 2,615

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 666 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, noting that they provide excellent advice and product knowledge. People are very satisfied with the high quality of the products and the service, often highlighting the efficiency and speed of the fitting process, as well as the reasonable pricing. However, some customers experienced issues with the fitting process, such as the carpet being too small, doors not opening or closing properly after installation, or the floor being uneven and requiring additional, unexpected costs. A few people also mentioned an unprofessional sales experience or being left with offcuts and mess after the fitting.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, praising the efficiency and professionalism... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality materials and workmanship.... See more

Product

Reviewers express satisfaction with the product quality, often highlighting the high-quality materials and... See more

Price

Consumers generally find the pricing to be positive, with many reviewers highlighting reasonable costs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant - very reasonable pricing and options of extras such as removing/ bagging up the previous carpet, moving furniture etc that are very cheap to add on. Carpet does need to be disposed of you... See more

Company replied

Rated 5 out of 5 stars

The quote they gave for bathroom flooring and stair carpet was half the price than the competitors. The lady who made the measurements was very nice and explained everything and immediately booked the... See more

Company replied

Rated 5 out of 5 stars

I could not be happier. The fitters did an excellent job and were very polite and friendly but professional and efficient throughout. High quality material and very quick fitting. I highly recommend... See more

Company replied

Rated 5 out of 5 stars

Called Lazy Carpets for a home visit as I was looking to carpet my home upstairs (several areas inc. stairs). Visit occurred quickly a day or two after my expression of interest and in addition to the... See more

Company replied


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store
  4. Wood and Laminate Flooring Supplier

About Lazy Carpets & Flooring

Written by the company

Reasons to Choose Lazy Carpets


Effortless Flooring Experience: ❤️  We eliminate the stress of selecting and installing new carpets or floors.  Our focus is on exceptional service, so you can relax and enjoy beautiful new floors with minimal effort.


Huge Selection: 📦  Our massive range of carpets, laminates, vinyls, and LVT flooring comes in various colours and sizes, perfect for refreshing any living space. We also have waterproof vinyl flooring ideal for kitchens and bathrooms. Plus, if you can't find exactly what you crave, we can usually source it for you.


Shop from Home Convenience:  🛍 Experience the showroom feeling right at your doorstep! Explore our incredible selection of luxurious carpets and flooring, all at fantastic prices.  We're so confident you won't find better deals anywhere, we guarantee to beat the competition!


Customer-Rated 5 Stars for a Reason! 👍  Over 1450 reviews and a stellar 4.8 rating on Trustpilot show you're making the perfect choice. Don't just take our word for it -  read our amazing reviews and see for yourself!


Flexible Financing Options: ✅  At Lazy Carpets & Flooring, we accept various payment methods, including 0% finance through Buyline & SNAP. We also offer Klarna for flexible payment options.


In short, Lazy Carpets is your one-stop shop for a stress-free, high-quality flooring experience!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top job on floor

Top job on floor
Lee was an excellent guy and helpful
Suggested a few things I hadn’t thought of that improved the job
Top drawer finish 👍

21 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. Lee will be so pleased that you mentioned him personally. Lee is an amazing fitter top of his trade, and a valuable member of our Lazy Team! At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us.

Kind regards and many thanks, from all the Lazy Team.

Rated 5 out of 5 stars

I could not be happier.

I could not be happier.
The fitters did an excellent job and were very polite and friendly but professional and efficient throughout. High quality material and very quick fitting. I highly recommend.
I forgot to mention the other members of the team. Everyone i spoke to on the phone was articulate and helpful and Linda who came to measure was an absolute dream.

21 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. We agree our fitters are top of their trade, and a valuable members of the Lazy Team! At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us. Thank you for your recommendation.

Kind regards and many thanks, from all the Lazy Team

Rated 5 out of 5 stars

From beginning to end they were so…

From beginning to end they were so professional, brought samples for us to see and on the day of fitting we're just brilliant, thank you !

24 April 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for your kind words. Seeing samples in the comfort of your own home is just one of the many benefits of choosing Lazy Carpets and Flooring. At Lazy Carpets & Flooring we pride ourselves on excellent customer service and quality products at competitive prices, so your 5* rating and kind comments mean the world to us.

Kind regards and many thanks, from all the Lazy Team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Lovely carpets. We will be going back, to get the rest of the house done.

17 May 2026
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Reply from Lazy Carpets & Flooring

Thank for giving Lazy Carpets a lovely review and 5 stars Lesley, we really do appreciate your feedback and that you felt we offered you a brilliant service and the carpets are lovely! We look forward to you returning in the future to have the rest of your house done. Please recommend us to family and friends. Thank you from all the Lazy Carpets Team.

Rated 4 out of 5 stars

Great value

Kerry took extra time to make sure I got what I wanted and it's a lovley carpet. It looks fantastic. Paid a bit extra to get better underlay and it feels amazing.
Carpet fitter was good but I did have to ask him to clean adhesive off my newly painted skirting. Also it dips a bit on some edges but I'm the only one who would notice that so I have let it go.

20 May 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for your lovely review Debbie, we love our customers feedback! Kerry will be over the moon to see you have mentioned her personally, she really is a valued member of our team and always gives her customers good flooring advice. Please recommend us to your family and friends. Thank you!

Rated 5 out of 5 stars

Rooms measured carpets ordered and…

Rooms measured carpets ordered and fitted in 6 days,highly recommended

19 May 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for your lovely review and giving Lazy Carpets 5 stars, we always aim to make your journey with us a happy one from start to finish so its nice to see we delivered and made you happy. Please recommend us to your family and friends. kind regards from all the Lazy Flooring team.

Rated 5 out of 5 stars

Brilliant

Brilliant - very reasonable pricing and options of extras such as removing/ bagging up the previous carpet, moving furniture etc that are very cheap to add on.
Carpet does need to be disposed of yourself but it is packaged well so it can easily fit in a normal car
Great quality or carpet. The guards that go under the door are also free and great quality

13 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Wow what a lovely review Rebecca! thank you so much! At Lazy Carpets we pride ourselves on our customer service so it's really lovely to see you thought we were brilliant! also our prices were good and we offer the service of uplifting and bagging your old flooring. We always tell our customers that we are up to 50% cheaper than the high street shops and our underlay, grippers and door plates are free, no hidden charges. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Living room laminate

Everything went well from initial quote, to payment and booking and communication from the fitter and did a great job and left the living room clean and tidy. Would use again.

14 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for leaving Lazy Carpets such a lovely review and 5 stars Brett. It's so pleasing to see you were happy with the initial quote from Kerry our sales estimator, and you were pleased with the paying and booking in process through to the end result from Lee our expert flooring installer. Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to navigate and professional fitting, highly recommend

19 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets a lovely 5* review, we really do appreciate it! At Lazy carpets we pride ourselves on our customer service and always aim to make your experience with us run as smoothly as possible from the initial home visit through to the fitting date. Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Over the moon with my flooring everyone…

Over the moon with my flooring everyone was soo nice from the guy that came to arrange it to the guys who laid it 😃 🌟🌟🌟🌟🌟 amazing 👏

16 May 2026
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Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy Carpets a lovely review, Kevin your sales estimator always gives his customers a first class service, Your floor layer on the day was Lee who is one of our experienced fitters, it makes us so happy to see you thought we were amazing! please recommend us to your family and friends. Kind regards from all the Lazy Team!

Rated 5 out of 5 stars

The fitters were brilliant done exactly…

The fitters were brilliant done exactly what I asked great service here on time let me know when they were arriving ect

19 May 2026
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Reply from Lazy Carpets & Flooring

Thank you for giving our fitters a lovely review Lorraine, They really are an asset to our team. At Lazy Carpets we pride ourselves on our customer service from the initial visit to your home to give you a quote to the end results from the fitting team. Please recommend us to your family and friends. Kind regards from the Lazy Carpet Team.

Rated 5 out of 5 stars

Very good service gave me all the info…

Very good service gave me all the info i needed installed very efficiently really please with my carpet. Would recommend

14 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for your lovely review and giving us 5 stars! At Lazy Carpets we pride ourselves on our customer service so it really is pleasing to see your feedback. Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team.

Rated 5 out of 5 stars

Fantastic job company called lazy carpets .flooring gorgeous no mess left finished at scheduled

Fantastic job .flooring gorgeous felt like a home when it was finished fitter did a full bungalow on his own in one say carnt fault it no mess left all clean and tidy

12 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

What a lovely review! Thank you so much, we really love to see you felt we did a fantastic job and our flooring is gorgeous and made your home feel like a home, this means the world to us. Please recommend us to your family and friends. Kind regards from all of us at Lazy Carpets.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Could not fault the service from start to finish all the staff at lazy carpets delt with the hold process mark the fitter TOPMAN a big thank you. Would recommend lazy carpets in a heartbeat. 10/10

8 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you for giving Lazy Carpets and our fitter Mark such a lovely review and 5 stars, Mark will be so happy to see you have mentioned him personally and he is a TOPMAN we agree! At Lazy Carpets we pride ourselves on our customer service so it's so nice to see you couldn't fault us.
Please do recommend us to your family and friends as this helps us as a family run business.
Thank you and kind regards from all the Lazy Team!

Rated 5 out of 5 stars

Very quick service

Very quick service, helpful and efficient. The carpet is lovely and the carpet fitter was very quick and did an excellent job. Thank you.

8 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you for your lovely review Paula! At Lazy Carpets we pride ourselves on our customer service from the initial visit with our sales estimators,to the office booking you in for a fitting date through to the follow up call after the finished result. So it's good to have your feedback and to see you love the carpet. Please recommend Lazy Flooring to your family and friends. Kind regards from all of us at Lazy Carpets.

Rated 5 out of 5 stars

Really really happy with the flooring I…

Really really happy with the flooring I recieved great prices everyone who has seen it and commented on it saying how good it looks really friendly company also will be using again

13 May 2026
Unprompted review
Lazy Carpets & Flooring logo

Reply from Lazy Carpets & Flooring

Thank you so much for giving Lazy carpets a 5* review, we really do appreciate your lovely comments. We love the fact that everyone who has seen your new flooring says how good it looks, that makes us feel proud! At Lazy Carpets we pride ourselves on our customer service and our great prices, so again Thank you and kind regards from all the Lazy Team.
We look forward to you returning in the future.

Rated 5 out of 5 stars

Will definitely be returning

After a poor experience with Tapi Carpets, I was really grateful for the quality of service provided by the surveyor who came out from Lazy Carpets. He was able to support me with choosing the best flooring for my situation and was able to suggest something that worked with the carpet I had in the same room on the other side. He was able to take into account my lack of visual impairment without being patronising at any point.

The flooring fitters who came round were able to complete the job very efficiently, were polite the entire time, were here early, and I'm really pleased with the quality of finish that they've left. I did find that Lazy Carpets were on the slightly more expensive side for fitting, but I do feel that the quality of work and their professionalism compensated for that. I would definitely use them again.

18 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much for giving lazy carpets such a lovely review and 5 Stars , After your poor experience with another company it's nice to see you were grateful for the service we provided for you and you thought our sales estimator Ian was helpful and gave you good advice on your flooring. At Lazy Carpets we pride ourselves on our customer service and treat all of our customers with respect so it's really pleasing to have your feedback. Your flooring fitter Paul is an absolute perfectionist which shows in all his fittings and a valued member of the Lazy team. Please recommend us to your family and friends. Thank you and kind regards from all the Lazy Team!

Rated 5 out of 5 stars

CUSTOMER FOCUSED COMPANY

From my initial enquiry the service provided by Lazy Carpets was exceptional.Linda arranged suitable appointment to listen to our needs and showed great warmth and friendliness with a great product knowledge so we understood what we wanted would be exactly what we got. The carpet fitters arrived punctually completing a very professional service. Top company and people would highly recommend.

18 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you Stephen, what a wonderful review! Linda will be over the moon to see you have mentioned her personally, she really is a star with a wealth of knowledge, From the initial booking in to the fitting and after care call, we offer our customers an exceptional service, so having your feedback is great. Please recommend Linda to your family and friends. Kind regards from the Lazy Team.

Rated 5 out of 5 stars

Very thorough everything cleared sway…

Very thorough everything cleared sway very kind and got on with the job

14 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you so much Pauline, we really do appreciate your feedback and letting us know the fitters were very thorough and left everything clean. Please recommend us to your family and friends. Thank you and kind regards from the Lazy Flooring Team.

Rated 5 out of 5 stars

Vinyl flooring fitted in 25 minutes - great job.

We had a composite building built and needed flooring asap. Called the team and they came over the same day to look at the space I needed the vinyl floor for.
I was given a really good price on the visit and had it booked in for the same week.

I then had to delay it by two weeks while I had the building plastered, and the team could not have been more understanding and helpful to move it for me.

Flooring was fitted in around 25 mins by Rob - and it looks amazing. Could t have asked for a better job.

I would recommend Lazy Carpets and Flooring to anyone and everyone. You won’t be disappointed.

14 May 2026
Unprompted review
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Reply from Lazy Carpets & Flooring

Thank you for Giving Lazy Carpets a lovely review and 5 stars Shaun, we really do appreciate it! Our team at Lazy are very helpful and try our best to work around our customers needs, We will show your review to the fitter who will be very happy to see it! Please recommend us to your family and friends. Thank you and kind regards from the Lazy Carpets Team.

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