Laybrook Reviews 434

The bed is great and arrived on time. It was assembled and ready within half an hour. I was so pleased with the expedited service because I needed to get the bed quickly and they managed to go from ordering to delivery in just a couple of weeks. The sales service was exceptional, with great care taken to ensure all the specifications of the bed were correct and suitable for my Mum's personal conditions.

The gentleman who delivered were really efficient kind and considerate. The Bed is very comfortable and very good quality thanks I'd recommend you to everyone thanks Laybrook from Tony & Sonia

Ordered over the phone and received good recommendations for what we needed from the bed. Customer service was very good. Bed was delivered but unfortunately there was a couple of issues which were sorted within a reasonable time frame. Dad loves his new bed.

Laybrook is a company that likes to keep potential customers well informed about all their products and services throughout a purchasing process without being over aggressive allowing a customer time to decide what they wish to do. I found all the company representatives from the various sections I had to deal with during my purchase process most courteous, friendly and obliging which made the whole process of making the purchase of our new bed most satisfying experience. The Company carries a very good collection of adjustable beds in all sizes and formats, and a comprehensive list of other associated bedding and aid accessories with appropriate prices so one can make informed choices easily and hassle free.
My wife and I would certainly recommend to all persons thinking about purchasing a new adjustable bed to consider Laybrook.

Amazing service. They called to let me know what day the bed would arrived gave me a reasonable time slot, called before arrival and workmen were so kind and helpful and well mannered even offering to mop the floor by the front door afterwards due to the poor weather. Cannot thank them enough for you high standard of customer service. High praise to these two gentlemen and the company

From start to finish, they answered every question I had. I received the bed today Eyre Hi-Low adjustable. It hasn't been used yet as it's for when my mother gets out of hospital, but it looks great and very well made. I was shown what button does what, so I'm not left scratching my head 🤔.The delivery guys Chris and Mark, were very polite, friendly and professional. So far so good 👍.

Bed and mattresses delivered when expected, with a phone call 30mins before delivery.....very useful.
Old bed out and new one in, within 40mins!
Tried out the new bed and my mattress felt very hard...it was thought a firmer mattress might be more appropriate for a paraplegic to move on....and it was, but sleeping was a different matter!
My husband was delighted with his memory foam mattress, but we agreed to swap my Qflex for his mattress, and overnight, I knew, that was the bed for me,
Phoned the company and no problem, they will swap my mattress, for the memory foam, all within a week.
Excellent service, and have no hesitation in recommending this company.

I have been a customer of Laybrook for a number of years I have no complaints whatsoever regarding this company the sales and customer care is second to none
I purchased a super king mattress from them today and as usual they have done a great job
I needed my mattress a little bit faster than their regular delivery dates so logistics made it possible to have my mattress much faster and at no extra cost to me
This is why I have always used Laybrook for my beds or mattresses
I would highly recommend this company
And I have to give a special thank you to logistics for your help thank you so much

Superb from the first contact to delivery and installation of the bed. All this team have been fantastic. We were treated with kindness, sensitivity and professionalism throughout the process. Highly recommend this excellent company

From my initial enquiry to delivery/demonstration everything has genuinely been perfect. All expectations managed really well and extremely happy with the bed.
Thank You

Very kind and helpful from start to finish

Everyone I dealt with was so helpful and could answer a range of questions. Delivery was punctual and the guys were helpful and efficient.
I would recommend Laybrook especially for carers like me. Staff had a sensitivity when dealing with dementia.

Excellent service though out the purchase. Delivery men on time and very informative.

My dad needed an adjustable bed and he's already over the moon with it, amazing product and service from Laybrook.

Having initially ordered a high end wooden one, I received a call within 24 hours to let me know it was on back order for 3-4 months, so we went for the the low end version instead as it was in stock. The difference was refunded immediately and within a week I was able to confirm the delivery/assembly slot.

My mum and dad said the team were lovely, and were incredibly apologetic when they realised one of the fixing bolts was missing. It didn't affect the initial assembly and Dad was able to use it that night, they just advised not to move it until the bolt was sourced.

I received another call that afternoon (also very apologetic) to confirm we'd be happy if someone came out at 7.30am the following day.
The second team we're just as nice, fitted the final bolt with ease and both my mum and dad are delighted with the purchase.

Can't fault the service from those in the office or those on the assembly. I'd highly recommend both the product and the company.

There was an effective needs analysis before any atttempt at achieving a sale.tthe production lead time wasnot excessive. The logistics company employee who serviced the installation was friendly and efficientgave atutorial and took away the old bed (part of the Laybrook servie and reasonably costed.) Most importantly, the bed itself is of excellent quaality.

Besides being the only company to put their prices online the experience I had with laybrook was excellent from start to finish ever person I spoke to or interacted with was polite ,knowledgeable and best of all seemed really keen to help.i would recommend them to anybody without hesitation.

I purchased a mobility bed from Laybrooks. Found them while looking online. They are the only company I found that show prices. Mobility care aid companies never show their prices. I find that off putting.
I dealt over the phone with sales rep Ashley Smith who was very helpful.
I bought a Helston Dual Vertical Lifting Carers Mobility Bed. It is very nice to look at and even nicer to sleep on. The bed is adjustable and has a profiling mechanism as my husband has Parkinson’s.
I can’t fault the bed at all. I went for a memory foam mattress as an upgrade as I am used to memory foam . My husband mattress is a firmer one to help him push off the side.
The heads board is neutral colour that fits nice in my bedroom furniture.
I gave this review 4 stars. The reason for this was I had big problems with the delivery company.
I understand that Laybrroks outsourced the delivery to another company, who I have been told was HSL. The two guys who delivered it were pretty disorganised. They did not have an electric screwdriver claiming someone had “ nicked “ the bits . I had to ask them to tidy away waste packing as it was lol over the public corridors where I live. They messed around for three hours and ended up taking away parts of the bed like the grab rail and side holders clips. Plus they damaged on head board and the headboards were on upside down.😱
Long story but basically they were not professional. Fast forward, Laybrrok were very apologetic and quick to arrange another visit. My home is fours drive for the men. They came to and were very efficient , unfortunately they came without the grab rail the first engineer took away . Plus I had asked for an upgrade on the mattress and that paperwork had not reached them said the engineer who came . So a third visit was arranged. Again a long distance journey for two men who were exceptionally good and did a full inspection of the bed. Good thing they did as apparently the first cowboy who originally put the bed together had not bothered to screw the bed slats to the bed frame. Unbelievable! Anyhow the final visit secured everything was inplace and we are happy with the bed.
I would suggest to Laybrooks . Please don’t use outsourced companies that are not to your high standards. I am an older lady, but have an active body and brain so I was able to watch the original men setup the bed. I saw the dirty hands they had and I saw them remove rubber stoppers to make things easier to fit. I could go on.
If these men are used to dealing with old people who are not able to keep an eye on things. I can imagine they cut corners often. Sp please Laybrooks, get your company better engineers so you do not have to out source .Having been through all that I would definitely recommend the beds to other people as the company were very good and their products are good. Plus a good price.

The mattress was delivered earlier than appointment time...engineer asked if that was ok ...they were polite,cheerful and very quick ,really pleased with purchase from start to finish thank you....Kathy

Initially enquired with another big brand that does home visits, Laybrook came up on a Google search and we're glad they did. Had a great response and conversation with Stuart who did everything he could to accommodate our requirements which was adjustable bed with massage mattress. Little did we know we "wanted a different headboard, in a different fabric and in a different colour 🙄 Stuart was ever obliging and finally after a month of too'ing and fro'ing, we paid a simple deposit. Straightforward price agreed, excellent price for an excellent product Vs competitor, overpriced with manager discount on the day from the other company and a further £1000 discount 2 weeks later. Laybrook had 1 simple price no tricks.

Special order in around 28 days. Laybrook delivered on price, quality and design. Delivery and install on the day we were promised by 2 great guys who again, were polite, friendly and obliging. We love it! Thanks to you all. Trusted retailer.
Can't comment on the 14 day mattress exchange yet, day 1 I had a great sleep 😴 😴 wife needs a softer mattress but this shouldn't be an issue.

It was so easy to make a decision to purchase off LAYBROOK and having the prices as well as the brochure was also a very big help and when my bed was delivered the engineers were very helpful and professional in assembling the bed and also the demonstration was next to none