The University of Law Reviews 

283
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the helpfulness and quality of lecturers, tutors, and teaching staff, noting their clear guidance and support. People often found the admissions team and overall staff to be supportive, kind, and responsive, contributing to a remarkable learning experience. However, some customers noted significant dissatisfaction with administrative services, including issues with communication, slow response times, and disorganization. People experienced problems with admissions, visa processes, and receiving necessary support, particularly for students with special requirements. Specific issues mentioned include ignored emails, missed calls, and difficulties reaching staff, with some reviewers also experiencing challenges with module leaders.

What people talk about most

Staff

Consumers find staff to be ambiguous, with many reviewers praising the helpfulness and kindness of staff,... See more

Service

Customers consistently note negative experiences with service, particularly regarding administrative support... See more

User experience

Customers had ambiguous experiences with user experience, with some reviewers reporting positive aspects such... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant dissatisfaction... See more

Response time

Reviewers highlight negative aspects of response time, with many reporting that emails are ignored,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied

Rated 4 out of 5 stars

I had a lovely experience as a student. The lecturers were very helpful. The classes were always clean. The assignments were not overwhelming. My project supervisor was present and super helpful. With... See more

Company replied

Rated 4 out of 5 stars

SQE 1 Prep course was great, good quality teaching, great resources & plenty of practice questions. SQE 2 teaching was varied, the advocacy teaching was really good and hands on. Overall passed both... See more

Company replied


Company details

  1. University
  2. Career and Education Provider
  3. Educational Institution
  4. Graduate School
  5. Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.3

Average

TrustScore 3.5 out of 5

283 reviews

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Replied to 100% of negative reviews

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3.3

All reviews

(283)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful experience

Awful experience
My experience with University of Law has been extremely disappointing and poorly managed from start to finish.
I paid £250 to accept what was presented as an offer, which later turned out not to be an offer at all but a conditional one. This was not made clear at the point of payment. There was no transparency, no proper guidance, and no accountability when this was queried.
Following this, the admissions team began raising issues about my degree from the University of Amsterdam, despite it being a well-established and internationally recognised institution. The handling of this was inconsistent and unnecessarily obstructive.
I was then required to complete an English language assessment, even though I have lived and worked in the UK for 15 years. The test itself was poorly administered and did not register correctly on their system. As a result, they now claim they cannot provide a result and are referring me to an external IELTS test centre instead which would cost me another £300
Throughout this entire process:
• There has been no meaningful support
• No ownership of errors
• No apology
• And no attempt to resolve issues caused by their own systems
The administration is disorganised and process-driven rather than student-focused. At no point did it feel like the system was designed to help applicants navigate admissions fairly or efficiently.I was told quite aggressively,multiple times, by the finance team that I should be more patient and e d up in discussions about their deadlines and my calls falling well within the margins rather than them actually engaging and starting a refund process.

Given the lack of clarity, repeated administrative failures, and the fact that the process has effectively stalled due to errors on their side, I am requesting a refund of the £250 fee.
I would strongly caution prospective applicants to be prepared for unclear communication, shifting requirements, and a lack of accountability if anything goes wrong. Also be prepared to deal with rude and aggressive staff throughout the process

6 February 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Hello Nathalie, thanks for taking the time to leave us a review.

I am truly sorry to read about your experience, this is not reflective of the standard we strive for and I can only apologise for the issues you have faced.

I will feedback your comments to our Admissions team and ULET admin so they can look at what happened and make improvements as required.

For the refund, please feel to reach out via reviews@law.ac.uk if you need support in applying for this.

Thank you again for your honesty.
- Olivia

Rated 1 out of 5 stars

No Consideration for a Student's Situation

Hi,

Just a quick thing to add about my CAS delay experience. There was no consideration whatsoever that they have now put a student out of education for 1 year (due to the academic term) and with no concrete responses. I mean to them it's just another person who didn't get on barded into the University, but to you, you just lost out on a year of education if this was your only option or said no to other options.

I strongly advise anyone interested in getting a genuine education, and wants to feel heard, DO NOT apply to this University, you will regret it. It is not what you think it is, the communication is bad, consideration is bad, and you will not get responded to. Do not even bother with this headache, and secure urself with the many other options you've got in the UK.

15 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thanks for taking the time to share your feedback Brian.

We understand how disappointing it must be to not receive a CAS and we appreciate how frustrating your experience must have been.

We take all feedback seriously and use it to inform improvements across our services. We will pass your comments through to our internal teams for their consideration.

Again, we apologise for the disappointment this has caused and appreciate you taking the time to leave a review.
- Olivia

Rated 1 out of 5 stars

My experience with the University of law

My experience with the University of Law was extremely disappointing due to serious administrative mishandling and lack of transparency.

My CAS was initially refused without any clear reason. Despite multiple follow-ups, I did not receive a proper explanation for almost a month.

When a reason was eventually provided, I submitted clear documentary evidence to show that the allegation was incorrect, yet my explanation was repeatedly dismissed and the University remained fixed on its position.

After further delays and extensive correspondence, the University later confirmed in writing that the information it had relied upon was incorrect. Unfortunately, by that time the CAS deadline had passed.

I was then deferred to the April intake; however, a CAS was again not issued, which ultimately left me with no option but to request a refund. As a result, I suffered significant financial loss, considerable waste of time, and a great deal of stress — all due to circumstances entirely beyond my control.

I had paid £8,000 in fees and maintained the required bank funds for several months. The prolonged delays, poor communication, and late correction of errors caused unnecessary hardship. I would strongly advise prospective international students to exercise caution and ensure there is clear accountability and timely communication before committing financially.

5 February 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thanks for taking the time to write a review Ameer. We understand how frustrating your experience must have been and we can only apologise for this disappointment.

We take all feedback seriously and use it to inform improvements across our services. We will pass your comments through to our internal teams for their consideration and we will include the details you have provided so they can reach out directly to offer support and guidance where needed.

We appreciate you taking the time to leave a review and again, we're sorry for the impact this has had.
- Olivia

Rated 1 out of 5 stars

Worst experience

I started my process with this but they wasted my time.i provided each and everything they said ur cos shield is 100% we will issue cas,took a lot of time and differ me.i asked them for refund again they wasted a lot of time.they don’t give us free education they charge us a lot of money.they should stop wasting our times and their sorries can’t compensate our loss of time and hope.

2 February 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Hey Adan - thank you for taking the time to share your experience.

We’re genuinely sorry to hear about the difficulties you faced with the student visa process as an international student. We understand how stressful and time‑sensitive these situations can be and we apologise for any inconvenience caused by the CAS process. For additional support and guidance, we would encourage you to refer to the email you would have received from our Visa team.

If you would like to provide any additional information, please feel free to email us at reviews@law.ac.uk.

Thank you again for taking the time to leave us a review.
- Olivia

Rated 1 out of 5 stars

terrible university no support.

This is the worst university ever. There is no support and the tutors hate their job. no one bothers to reply to emails and if they do it is weeks later. every time i call them for help it is always foreign individuals who do not speak english well and in order to actually speak to the BPC team you have to beg them. also the call centre people know NOTHING and cannot provide any support. please do not go to this university. they even charge u more money although you get told that you don't owe anything. oh i could go on and on. don't bother reply to this review because telling me you're sorry will not fix all my wasted money.

8 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thanks for taking the time to leave us a review.

Our student experience is of the utmost importance to us, so we're disappointed to see the issues you've had during your time with us and we can only apologise that you have felt unsupported.

We have passed your feedback on to our internal teams and included the contact information you provided through Trustpilot so they can reach out directly for more information.

Thanks again for your honesty, we appreciate you taking the time so we can improve.
- Olivia

Rated 1 out of 5 stars

I am extremely disappointed and…

I am extremely disappointed and disgusted with my experience at the University of Law. I am still owed £1,033.00 and, despite countless calls and emails, I have only received one partial payment. I have been waiting for my full refund since October.

Fees were paid in good faith, with the clear expectation that the course would be delivered. Instead, the course was withdrawn at the last stage, leaving students out of pocket and forced to chase money that should have been refunded promptly.

For an institution that claims to uphold the highest professional and ethical standards, this behaviour is shocking. The lack of transparency, poor communication, and prolonged delays feel like an abuse of trust and a clear taking advantage of students’ fees. It is difficult not to believe that the university is benefiting from holding onto students’ money.

If this is how the University of Law conducts itself, it raises serious concerns about the example being set for students who wish to study law. An institution responsible for educating future legal professionals should demonstrate integrity, accountability, and respect for ethical standards, not disregard them.

I sincerely hope this matter is reported to the Solicitors Regulation Authority, as this level of conduct falls far below what should be expected of a university dedicated to legal education. This experience has been incredibly stressful and wholly unacceptable, and I would strongly caution prospective students to think carefully before committing their money to this institution.

27 October 2025
Unprompted review
The University of Law logo

Reply from The University of Law

We really appreciate you taking the time to share your updated feedback Rimz. We've sent you an email with an update about your case and have passed this review to our team.

Thanks again for your honesty and I can only apologise that we fell short of the high standards we expect for our students on this occasion.
- Olivia

Rated 1 out of 5 stars

Do not waste your money. If something goes wrong, they genuinely do not care.

I signed up for the exam prep course at the University of Law, and they failed to add the correct links to my account. As no one bothered to fix it in time, I missed the first session of the programme because no one was able to grant me access. Still awaiting access and it is Day 2.

I contacted them just now, and hours later I still have no access. No urgency, no ownership, no meaningful response.

For an institution charging premium fees for professional exam preparation, this level of incompetence is unacceptable. You are paying for support and organisation, and ULAW delivers neither.

Do not waste your money. If something goes wrong, they genuinely do not care. Go to Barbri instead.

13 January 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Isla. We’re very sorry to hear about your experience and we sincerely apologise for the impact it's had.

We understand how serious this is and we’re committed to addressing it with the care and attention it deserves. We’ve shared your feedback with the relevant teams who are now reviewing what happened.

To ensure we learn from it and make meaningful improvements, we want to understand the full picture so we can take appropriate steps. If you’re open to continuing the conversation, please contact us at reviews@law.ac.uk.

Thank you again for taking the time to leave a review.
- Olivia

Rated 1 out of 5 stars

Beyond awful

Terrible admin, organisation, work is so boring and repetitive. Every topic is reduced to a flowchart.

Some lecturers were OK.

One time we had an online lecture. The guy couldn’t get his microphone sorted for 20 mins. After fixing the microphone, it turns out he’s delivering the wrong lecture anyway so it’s all cancelled.

They couldn’t give me a simple ID card for the first 4 weeks…

Don’t spend your own money getting this qualification. Only go to this if you have a training contract and your firm is sponsoring you, otherwise there is literally no point especially due to the state of the legal job market.

You do not need to attend the university once to do the exams, everything is textbook work, just memorising information that has little relevance to actual legal practice.

DO NOT spend your own money getting this qualification.

15 September 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review Rudi. We’re sorry to hear that your experience didn’t meet expectations and we appreciate you taking the time to let us know.

All feedback is reviewed and shared with the relevant teams to help us identify areas for improvement. Thank you for sharing your details via our Trustpilot request - we will pass these on to our academic and student service teams at your campus along with your comments.

We recognise how important it is for our students to feel supported during their time with us and we regret that we didn’t deliver the standard of service we strive for. Thank you again for your time.
- Olivia

Rated 1 out of 5 stars

TERRIBLE ADMIN

TERRIBLE ADMIN

Miscommunication meant I had to miss the first week of teaching. I was subsequently kicked off the course. Uni of Law's admin team was awful. 0/10

15 September 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Hey Sam - thank you for sharing this review.

We're truly sorry to hear about this experience and the impact that it's had. This isn’t the standard we aim for and we understand how frustrating that must have been.

We take all feedback seriously and share it with our teams to help us improve. If you're open to it, we’d really appreciate hearing more about what happened so we can learn and do better. We 'd also like to work with you to find a resolution if one hasn't already been provided. You can reach us directly at reviews@law.ac.uk

Thank you again for taking the time to leave a review. We hope to hear from you soon.
- Olivia

Rated 5 out of 5 stars

cas letter issueence time line u law

Hello ! I apply for cas on Tuesday 12 Nov 2025 vissa complience team asked my provides proof of funds and cover letter where write on your deposits i was submitted all documents on 14 nov know today is 18 November my cas is on last stage 69% inshallah finally hope tomorrow on 19 November i will receive my cas letter and my experience maximum 8 days require for cas

18 November 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Hello Qasim, thanks for writing a review about your experience so far.

We're glad to see it's been positive and that our team have been supporting you through your CAS journey. Whilst we aren't able to provide specific information about your CAS or visa applications, we would suggest you check your student application portal in the first instance for any status updates. If you still have a query, please reach out to our Visa Compliance team, they will be more than happy to help you.

Thank you again for your review.
- Olivia

Rated 1 out of 5 stars

Honest Review of the University of Law…

Honest Review of the University of Law (UK) – Especially for Pakistani Applicants

I had applied to the University of Law for a top-up course with a High Pass qualification and an IELTS score of 8.5 in speaking and 6.5 overall. My academic and language profile fully met their requirements, and I initially received an offer.

I later appeared for a pre-CAS interview from Pakistan with Mr. Farhan (Country Representative) and the Pakistani admissions team. During the process, Mr. Salman, one of their team members, assured me that I was good to go and could proceed to record my interview on CAS Shield. I completed the interview, submitted all required documents, and my CAS progress reached 34%.

However, things took an unprofessional turn. My CAS progress was suddenly stopped not because of any academic or procedural issue, but apparently due to personal bias and internal politics. I had an unrelated personal disagreement with an assistant admissions manager from a consultancy, who happened to have close ties with Mr. Farhan Asim. It became clear that these internal relationships mattered more to them than a student’s merit or future.

This experience exposed a deeply unprofessional and biased attitude within the University of Law’s Pakistan admissions network. Instead of maintaining transparency and fairness, they appear to give preference to personal connections and internal favoritism over genuine, deserving students.

I strongly advise Pakistani students to think twice before applying to the University of Law. Their local admissions handling is unreliable, unprofessional, and lacks accountability. They do not value students’ time, effort, or aspirations, and their process can be easily influenced by personal relationships rather than merit or integrity.

6 November 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Hello Arslan - thank you for your review.

We’re sorry to hear about your experience and we appreciate you taking the time to let us know. We take all feedback seriously and use it to inform improvements across our services.

We’d welcome the opportunity to understand more about your experience with this particular third party agent so we can address any issues and ensure they’re not repeated. While we haven’t received a response to our Trustpilot request, we’re still keen to hear from you.

If you’re open to continuing the conversation, please email us at reviews@law.ac.uk. We can then pass on additional details to our International team to investigate thoroughly.

Thank you again for taking the time to share this experience.
- Olivia

Rated 1 out of 5 stars

Very aggressive

Very aggressive, rude and bullying towards disabled students especially the finance department

24 October 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Hello Calais,

Thank you for your review. We’re shocked to hear about your experience as this is not the standard of care we expect for our students. We take all feedback seriously and use it to inform improvements across our services.

We’d welcome the opportunity to understand more about your specific experience so we can address any issues and ensure they’re not repeated. We have sent you a request for more information through Trustpilot or, if you would prefer, you can email us directly at reviews@law.ac.uk.

We understand how important it is to feel supported. We regret that we fell short in this instance and hope you'll reach out with more information so we can improve.
- Olivia

Rated 1 out of 5 stars

Very bad experience

Very bad experience, I came from Pakistan and their level of quality was next level, my main motive for coming here is the professional education and practical skills which are not available and i don't know why they merged Cybersecurity degree modules with the business that makes no sense at all. No facilities available (no ground, societies, shops). If i talk about the fee they pressurize students to submit whole fee in the 1st semester. Teachers mostly read slides and give activities for 1 hour instead of taking to dedicated lab for cyber simulations. Module leaders are very rude (don't know why). If we ask questions they don't like it. I asked a question during the lecture "related to a business environment" they said just Google it. If you are coming from Pakistan than i highly recommend you to go to NUST, FAST or Comsats for a proper degree.

8 October 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave a review Sabahat.

We're really disappointed to hear about your experience, as this is not the standard or quality we strive to deliver for our students. If you’re happy to share more details about the campus so we can pass along your feedback about the facilities, we’d love to hear from you. We have sent you a request for more information through Trustpilot or, if you would prefer, you can email us directly at reviews@law.ac.uk.

Whilst our Cybersecurity Master's degree is designed to teach the strategic and managerial side of cyber security, we encourage feedback from our students so we can improve and we will pass on your comments about wanting more practical cyber simulations.

Thank you again for taking the time to write a review, and we hope to hear from you soon.
- Olivia

Rated 4 out of 5 stars

Fantastic Teaching - Got me SQE1

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025.

Further, their support helped me pass in the first quintile.

I highly recommend their academic capability.

Honestly, I would have given them a 5* rating had it not been for the fact that the admin team regularly lets down the tutors.

Communications are missed or late and students often have to ”self-help” one another to find their way through the process.

The whole operations team and systems need serious review -

But the ability to educate students in the Law is faultless!

30 July 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you so much for your review Phil, and many congratulations on passing the SQE1.

We appreciate your honesty in highlight the areas we can improve in and we have fed this back to the internal teams for review. We will also pass on your positive comments to the academic staff.

Thank you again for taking the time to leave us a review, we appreciate your feedback.
- Olivia

Rated 3 out of 5 stars

Nice Team, More Opportunites Needed

I enjoy being a part of ULaw because they truly want to make studying law a positive experience for every type of student, be it undergraduate or postgraduate. Having said that, I think ULaw is still on the journey towards utilising all types of students to attract more students for their courses. Although I have the passion to be of use as a Student Ambassador, I feel like a sitting duck because none of the opportunities, as of yet, have matched with my availability.

By this I mean, ULaw provides courses suitable for part time weekend students and part time evening students but it's harder to engage in opportunities where we can share our experiences because majority of students in my cohort work from Monday to Friday. For example, I can never attend open days during the week or present at online functions before 5pm because of work. As a result, I appear as a sort of 'silent' student ambassador because I haven't had the chance to truly make an impact.

I think if ULaw considered more channels of engagement or perhaps a varied range of online events then they could see a greater impact from student ambassadors like myself which could then positively impact the recruitment of new students! For example, having more online events that take place in the evening (6pm-8pm) or even having more roles linked to online platforms could lead to a such a greater result! Perhaps having a monitored student forum where ambassadors regularly clock in to share experiences or even more student blog posts to document new experiences and learning curves could be examples of this!

I'm an LPC student so I understand that my course is dying out but I don't think it's a reason to undermine all my other experiences at ULaw! Ultimately, the team is wonderful to work with, all information is communicated with me clearly, I just wish there were more opportunities tailored to part time students who don't have the same availability as full time students!

30 September 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your honesty Chloe, it's really helpful to get such detailed feedback about your experience as a Student Ambassador.

I've passed your feedback over to the team and they are already looking at ways to improve the range and availability of opportunities for students across all study modes and campuses.

Thank you for your support during your time with us and we really appreciate you taking the time to leave us a review.
- Olivia

Rated 5 out of 5 stars

ULaw Student Ambassador review

I was lucky enough to spend two years as a Student Ambassador at ULaw's Leeds Campus and it is no exaggeration to say that I loved the experience and found it so valuable. The team I worked with are absolutely fantastic and the events that I worked sparked a lot of interest in vistors. These events required lots of discussion that covered subjects taught at the university, in addition to networking and sharing my personal experiences as an undergraduate student which I found incredibly stimulating and rewarding. Student Ambassadors play a key role in making university feel more accessible, and I'm very grateful to have had the opportunity to play a small role in the recruitment of students.

29 September 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your wonderful review Sophie, it's so great to see that you've enjoyed your time at the University and your experience as a Student Ambassador has been so positive.

We will share your feedback with the team, thank you for all your support during your time with us and we really appreciate you taking the time to leave us a review.
- Olivia

Rated 5 out of 5 stars

Great quality of teaching

29 August 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you so much for your positive review, we appreciate you taking the time to share your feedback and we will pass this along to our academic team.

- Olivia

Rated 5 out of 5 stars

Student ambassador review

It was a great experience, get to know new people, connect with great people was amazing. Met a lot of smart and talented colleagues along the way. This year was a year to remember.

23 September 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your lovely review Charbel, it's great to see that your time as a Student Ambassador has been so positive.

We will share your feedback with the team and we really appreciate you taking the time to leave us a review.
- Olivia

Rated 2 out of 5 stars

LLM Legal Practice (SQE1&2)

Pros:
- Their question bank is great practice for SQE1
- Nice campus

Cons:
- Bad teaching
- Bad classes

20 September 2024
Unprompted review
The University of Law logo

Reply from The University of Law

Thanks so much for taking the time to leave a review.

Whilst it's great to see that you have positives about your course, we're really disappointed to see that your experience of our teaching is below the standard we strive for.

We always pass feedback on to our teams so we can learn and improve. If you’re happy to share more details, we’d love to hear from you and we have sent you a request for more information through Trustpilot. If you would prefer, you can email us directly at reviews@law.ac.uk

Thank you again for taking the time to write a review, and we hope to hear from you soon.
- Olivia

Rated 1 out of 5 stars

THE ENROLMENT CUSTOMER SERVICE IN…

THE ENROLMENT CUSTOMER SERVICE IN STUDENT ADMISSIONS & FINANCE IS VERY BAD. ALL YOU GET IS BEING BOUNCED FROM ONE TEAM TO THE OTHER. NO ONE TAKES OWNERSHIP OR GIVES ANY ADVICE TO HELP RESOLVE YOUR ISSUES/QUERIES. IN ESSENCE, ALL NUMBERS YOU CALL GO TO A CALL CENTRE IN INDIA that HAVE A STOCK ANSWER WHICH IS to CONTACT THE OTHER DEPARTMENT. WHEN YOU DO GET RESPONSES, THEY ARE GENERIC EMAIL TEMPLATES THAT DO NOT ACKNOWLEDGE YOUR SPECIFIC QUERY.

3 August 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for your review. We’re sorry to learn that your experience didn’t meet expectations and we appreciate you taking the time to let us know. We take all feedback seriously and use it to inform improvements across our services.

We’d welcome the opportunity to understand more about your specific experience so we can address any issues and ensure they’re not repeated.
Whilst we haven’t received a response to our Trustpilot request, we’re still keen to hear from you. If you’re open to continuing the conversation, please email us at reviews@law.ac.uk.

Thanks again for your honesty - we hope you'll be in touch soon.
- Olivia

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