Lavie Labs Reviews 

968
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their effectiveness, noting improvements in skin texture, softness, and a more youthful appearance. Many find the creams hydrating, luxurious, and effective in reducing wrinkles and enhancing skin glow. Reviewers consistently highlight the exceptional customer service, describing staff as helpful, knowledgeable, and providing a personal and efficient experience. However, some customers mentioned concerns about sales practices, including communication methods and subscription enrollment processes that led to unexpected charges. A few people also found products to be of low quality or caused adverse skin reactions.

What people talk about most

Product

People report positive experiences with the product, with many expressing that it has done wonders for their... See more

Quality

Customers consistently note positive experiences with quality, praising the luxurious feel and effectiveness... See more

Staff

Reviewers highlight positive aspects of staff, often praising individual team members for their helpfulness,... See more

Customer service

Users describe positive interactions with customer service, consistently praising its excellence and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.0

Great

TrustScore 4 out of 5

968 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(968)

126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DON'T BE FOOLED

I was called by the sales rep asking for more money before I could receive the item that I was due to get as per my "subscription" . They offered lots of products for "FREE" however when you look more closely you are paying every 30 days and only getting a product every 45 days. To me this counts as a SCAM. They only contacted me after the 30 days were over and had taken money from my account and so are now saying I am not entitled to a refund AND am not entitled to receive the product as I have cancelled my subscription. High pressure sales with skilled tactics to make a very bad offer sound like a good deal. AVOID AT ALL COSTS.

21 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I am very sorry you feel this way Sonia, we ship every 45 days as this is the frequency our ladies find most inline with their usage. I can see you have now recieved your order and an extra freebie so I'm really happy we have resolved this for you. As always if you need anything please do reach out!

Rated 5 out of 5 stars

Love it how it make your skin glow

Love it how it make your skin glow. And it so soft. I used this product a little while back. I don’t know why I stopped but I’m back now. It makes your skin look great. I’m very happy with it and would recommend

3 November 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review, we are thrilled to have you back Beverly!

Rated 5 out of 5 stars

Simply Superb!

I initially tried the cleanser from Lavie Labs — honestly, I was a bit dubious at first, but it completely removed all my makeup so gently and left my skin feeling baby-soft. I was so impressed, as other products I’ve used never removed everything properly — this one really does!

So, I decided to treat myself and got the Ashkra Eye Serum, the Metinka Face Cream, and the Brightening Gel. They all feel superb on my skin!

I’ve continued the routine and recently added the Oulala Face & Neck Serum (I use it only at night as recommended) and the Immortality Cream — which honestly feels like the most luxurious cream I’ve ever used.

I’m literally obsessed — I’ve had so many compliments on my skin and would highly recommend all the Lavie Labs products I’ve tried so far!

11 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review, we are really glad you are loving the products! The Immortality really is something special! We look forward to having you as part of the family for a long time to come!

Rated 1 out of 5 stars

They called made me an offer for…

They called made me an offer for delivery charge only to entice be back as a customer.. assured me no hidden agenda, 4 weeks later took money from my bank now no one will reply to be, i have raised a fraud case against them as they keep ignoring me

24 September 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are truly sorry you feel mislead, it was confirmed both in the call and the welcome email that this was a 30 day free trial. I can see that both of your emails where responded to within 15 minutes. I know that our Customer Service Manager has reached out and I'm really glad that this is resolved now.

Rated 5 out of 5 stars

Debbie and Jonathan are incredible to…

Debbie and Jonathan are incredible to talk if you ever need any help. I have been ordering these products for over a year now and I also recommend them to my clients in my clinic. I think they are worth every penny for all the compliments I get about my skin. Highly recommended it!

1 January 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad that Debbie and Jonathan are looking after you! We love hearing feedback about the compliments our customers get and we look forward to having you with us for a long time to come!

Rated 5 out of 5 stars

Small problem with my order but it was…

Small problem with my order but it was quickly resolved. Great products and customer care x

10 October 2025
Lavie Labs logo

Reply from Lavie Labs

I'm really glad you were looked after and your problems were resolved. We are so happy you love the products and look forward to having you as part of the family for a long time to come!

Rated 1 out of 5 stars

Rosie called me suggesting I try the…

Rosie called me suggesting I try the moisturiser. Happy to give it a go. When it arrived its chemical rating was high (on my Yuka app I use) and I messaged Rosie to tell her I wouldn’t be using the product but happy to send back (unopened), please cancel my card details. I have rung the number countless times, from different phones, and left 5 messages. Rosie has ignored them all and £32 has just come out of my account!!! So angry! Absolute scam! Do Not use. Products highly toxic! If Rosie calls, put the phone down immediately 😡

16 September 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

I'm really glad we managed to resolve this for you! Like I said we usually advise our customers to email us directly to avoid situations like this however I have now cancelled your subscription and you have been refunded.

Rated 5 out of 5 stars

After being contacted by Rob Chezick…

After being contacted by Rob Chezick and being told how great the products are I thought I would try them
I have now been using for a month and I am really happy with the results
I am excited about the next few months of using

12 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad you are enjoying the products! We can't wait to see your long term results!

Rated 5 out of 5 stars

Fantastic Products and AMAZING Results

I have been using Lavie Labs products for 4 years now and can testify for how good they are, they actually do what they say they will.
I’ve used Matinika for 4 years and wouldn’t use another moisturiser. Skin loves it, absorbs it beautifully and leaves skin feeling ‘fed’.
I’ve used Ashkara eye serum for over a year, it has visibly smoothed my crepey looking lids and eradicated a crease on my right eye lid.
Finally, I’ve been using Skin Immortality for 3 months. It’s frankly incredible, visibly lifted and smoother skin, brighter complexion and the comments from people keep coming! ‘Have I had Botox, what procedure have I had? Have I had laser treatment…..it’s the cream!!! When you look at the ingredients it’s then easy to see why this cream works so well. Lavie always offer me an annual package where I can pay per month and have my skincare sorted for the year. I highly recommend their products.

11 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review! We are over the moon that you are loving the products, we look forward to having you as part of the family for years to come!

Rated 5 out of 5 stars

Great products, helpful and knowledgeable staff

What a fabulous company to deal with. Very pleasant and helpful staff that bend over backwards for you. The products are so luxurious, you feel like a million dollars when you use them. They actually do what they say on the box. Well done Lavie Labs!

9 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad the team are looking after you and that you are enjoying the products! We look forward to seeing your long term results!

Rated 5 out of 5 stars

Tried the lavie ashkara eye serum and…

Tried the lavie ashkara eye serum and immediately I noticed the lines disappear. Crows feet are gone, I must admit that was unexpected, seeing such an instant difference.

10 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Wow! We are so glad you are already seeing some results with the Ashkara!

Rated 5 out of 5 stars

Best cream for wrinkles

Definitely one of my favourite companies, I love the Matinika cream & have used it for quite a few years now, I’m 47 but im told often I look early 30s lol I do look a lot younger than before I started using tbh , I had deep set wrinkles on forehead and fine lines at mouth & between eyebrows & can’t really see them now, I will continue to use this cream forever, thank you

6 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind review! We are absolutely delighted to hear about the improvements you have seen, it really makes our day! We look forward to having you as part of the family for a long time to come.

Rated 5 out of 5 stars

Matinika skin cream

I love this product! the Matinika skin cream. I am 65, have been using it for a few years now and get a lot of compliments on my skin. Have used much more expensive creams in the past but this is my favourite. Their customer service is excellent too

8 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you very much for your review! We love hearing about the compliments our customers get! I'm so glad the customer care team have been looking after you, we strive to keep our customers happy.

Rated 5 out of 5 stars

Results based products

I have been using the bosem, brightening gel, skin immortality and the matinika cream for only around 10 days and I can already see a great difference in my skin, all products are light weight but leave your skin feeling very nourished and hydrated still and lasts through out the day. I was abit hesitant on how the products would smell due to them having no perfumes in them but they all smell nice very light natural scents to them

6 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

We are so glad you are loving the products! We understand that the scent of some of the products can be unfamiliar however not using perfumes allows for fewer negative reactions. We can't wait to hear about your long term results!

Rated 5 out of 5 stars

After being sceptical about these…

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they promised about their products and what they would actually do. WELLLLL...... I should have waited because after just 2 days I could feel the benefit of Lavie labs already 💯🥰💯 and emailed them to tell them I would be resubscribing. My skin has felt AMAZING in just 2 days of using their products. My skin has felt so soft and mosturized all day I cannot recommend these products more. 💯🥰💯

1 October 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Wow! Thank you so much for your kind review. We are so glad you are loving the products and hope to have you as part of the family for a long time to come!

Rated 5 out of 5 stars

I am quite happy with my product came…

I am quite happy with my product came on time , skin looks so much better an more youthful looking ,feel 5 yrs younger ,thank you

25 September 2025
Lavie Labs logo

Reply from Lavie Labs

Wow, thank you for your kind review! We are really happy to hear about the results you are seeing, it really does make our day!

Rated 5 out of 5 stars

My experience with Lavie Labs was… above and beyond for full customer experience and satisfaction

My experience with Lavie Labs was incredible, from the moment they contacted me. Please take the time to read this review to the end. The agent Mitch Bourgeois was an absolute gem, as I am no spring chicken I worry when I am contacted with amazing too good to be true offers, I really put Mitch through his paces as I am very cautious regarding scams, there was no hard sell just a guy doing his job in a very caring and professional way. I know you could say that is what he is paid for, but this was on another level, he really did make me feel that he wanted me to have the best experience possible, the cost of the product is not a million pounds but it is also not a few quid that could be an affordable loss, as I have already mentioned there was no hard sell or any pressure for me to either try the product or continue with any subscription. But to be honest this was a win win situation with trial only costing only the postage, I hasten to add the product Matinka is amazing! My experience was further endorsed by a lovely lady called Catrina, who rang me within 11 hours to respond to a few questions I asked at 7.30pm the previous evening. Rarely have I ever given such a detailed review around customer service but I truly think this is fully justified - again the product I chose to purchase is perfect for me and again this was down to Mitch giving me the information and time to reserch the company and products in full before making any decision. If all the staff at Lavie Labs are as helpful and lovely as Mitch and Catrina the company should be very proud of themselves!

8 August 2025
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for taking the time to leave such a detailed review regarding your experience with both Mitch and Cat, we always aim to look after our customers as we would a member of our family so this truly is amazing to hear!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look