Lavie Labs Reviews 

972
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting how they leave skin feeling soft, hydrated, and looking more youthful. Many appreciate the luxurious feel and light texture, often finding them superior to other well-known brands. The staff are frequently highlighted for being helpful, knowledgeable, and providing excellent, personalized customer service. However, some people mentioned concerns regarding sales practices, including cold calling and pressure selling, which led to feelings of being missold products or receiving unsolicited items. A few customers also reported issues with billing for trial products or receiving them unexpectedly.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

Users consistently express satisfaction with product quality, highlighting that the items feel luxurious and... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, knowledgeable, and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as "second to... See more

Service

Customers consistently report positive experiences with the service, highlighting it as outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more

Company replied

Rated 5 out of 5 stars

After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more

Company replied

Rated 5 out of 5 stars

I have been a subscriber to Lavie Labs for at least a year or two now. I love their products but mostly I love the customer service. Every time I've needed to skip a delivery I have emailed them and I... See more

Company replied

Rated 5 out of 5 stars

I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more

Company replied


Company details

  1. Beauty & Well-being

Written by the company

A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.


Contact info

4.0

Great

TrustScore 4 out of 5

972 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(972)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Guy was extremely helpful and…

Guy was extremely helpful and informative

7 October 2024
Lavie Labs logo

Reply from Lavie Labs

Thank you for your feedback! I'm glad to hear that you found him helpful and informative. It’s always great to have someone who goes above and beyond!



Rated 5 out of 5 stars

Great company, amazing products

James at Lavie Labs always goes above and beyond. He’s very attentive, keeps me informed about new products and always gives me the best deal possible.
The products themselves are amazing and I’m happy to pay that bit extra for great looking skin.

12 October 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing your experience! It's great to hear that James has been so helpful and attentive. We’re thrilled you’re loving the products and the results they bring. Your support means a lot!

Rated 4 out of 5 stars

Expensive but lovely products that actually work

I have been using Lavie products for some months now and have noticed my skin is brighter and smoother. The products are lovely but, I have had problems dispensing some of the serums. I would recommend these products although they are expensive and you appear to have to sign up to a course of several months to achieve any discount, if it is a discount or sales pitch, but either way I have just ordered another years supply

11 October 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your honest review! We’re glad to hear that the products have been making a difference for your skin. If you’re having any trouble with the serum dispensers, please let us know—we’d be happy to assist. Your feedback on the subscription is appreciated, and we’ll take it into account. Thanks for your continued support!

Rated 5 out of 5 stars

Good products bad containers

The products are very good but unfortunately the containers are not. I have had three where I could no longer get the product out. But James has been brilliant and replaced them. I just wondered why this happens as it’s expensive and I have never had this kind of problem with products before

1 September 2024
Unprompted review
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Reply from Lavie Labs

Thank you for your feedback! I'm glad to hear that James provided great support in replacing the containers. We strive for quality, and it's concerning to hear about your experience. We’ll definitely look into the issue with the containers to improve for the future. Your input is valuable to us!

Rated 5 out of 5 stars

Great products

Great products, timely delivery & lovely staff!

9 October 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for your kind words! We're thrilled to hear you had a great experience with our products and team. Your support means a lot to us!

Rated 1 out of 5 stars

Beware of pressure selling

I was called by Guy, I did not ask for this call, it was a cold call, for over an hour he spoke to me about the wonders of these products, and in the end persuaded me to buy in bulk a years supply. I liked the product, but I felt pressured to go ahead with his suggestions, a lot can happen in a year, finances, health etc can change and this monthly debt for face cream can no longer be justified. He does not want to know, he just wants the invoice paid every month regardless of my dire situation. The fact also remains that he contacted me to say he had a much better product than the one I am still paying for, so really what I have is inferior. He will not take back the unopened products, and looking back in hindsight, how effective is this product after a year? I feel totally scammed and I wish I'd never heard of this company.

7 October 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing your experience. You are and will always be a valued customer of the Lavie family.

You mentioned that you like our products. We totally agree that circumstances can change unexpectedly, and therefore, your dedicated account manager, Guy, called you to make sure that everything is well and offer the latest product to complement your routine with us.

After years of dedicated research, we develop new products to continue the innovative approach that our customers love.

Please send us an email at Support@lavielabs.com. We will be more than happy to resolve any concern and ensure that your time with us continues to be of great satisfaction. Thank you.

Rated 5 out of 5 stars

Excellent quality products.

As i was a previous customer several years ago, I received a follow up call from Guy at LaVie. He was easy to talk to, informative and genuinely interested in me and my skin care etc. He provided me with a brilliant offer of products and a way to pay that was easily affordable. As I was buying all that he recommended, rather than just the odd pot of cream- I am now seeing amazing results in my skin, and I am usually quite sceptical about the ability of one brand to be so much better, but this one definitely is. Other people have also commented on my skin too.
So I am very happy with the service and quality of products -and no longer feel I need to jump from brand to brand of expensive creams.

1 September 2024
Unprompted review
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Reply from Lavie Labs

Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Guy and that you’re seeing amazing results with our products. Your satisfaction means the world to us, and we’re glad you found a skincare routine that works for you. If you ever have any questions or need further assistance, we’re always here to help. Enjoy your glowing skin! ✨

Rated 1 out of 5 stars

Not happy with this product

Not happy with this product
I’ve used it religiously and not an ounce of improvement
Would never spend a penny on this product again
In fact I think my skin looks worse.
Dont buy it.

28 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Dear Consumer,

I requested that you share your details using the Trustpilot feature three days ago to ensure that you are our client and resolve any issues that you might have faced.

Our experienced skin care consultants have helped thousands of customers achieve their best skin in the last ten years.

Please email me at Support@lavielabs.com with your name, email and telephone number. We can only help once you have shared your details with us.

Hope to hear from you soon. Thank you.

Kind regards,
Lavie Labs Customer Support

Rated 5 out of 5 stars

I’ve been using Lavie Labs

I’ve been using Lavie products for a good while now it really suits me. Guy rang me a few weeks ago introducing me to a new skin program, after receiving the box of goodies and instructions had Guy sent me to get the best results I’m happy to say after just 5 days my skin feels and looks brighter already. I’m looking forward to carrying on with the program into the winter months. Thanks Guy for your very helpful advice and service.

27 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

It sounds like you've had a great experience with Lavie Labs! It’s wonderful to hear that the new skin program is already making a noticeable difference for you in just five days. It’s always nice to have someone like Guy who provides helpful advice and support. Here’s to continued progress as you move into the winter months!

Rated 5 out of 5 stars

I love the products I use and the way…

I love the products I use and the way it makes my skin look and feel. It took me years of trying different creams to find a product Im Happy with and would not use anything else now

12 September 2024
Unprompted review
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Reply from Lavie Labs

It’s amazing to hear how much you love the products! Finding something that truly works for your skin can be such a journey. It's great that you've found a perfect match that makes you feel confident and happy!

Rated 5 out of 5 stars

Excellent Products

Absolutely love Lavie Labs skin creams, would highly recommend anyone to try for themselves,

25 September 2024
Unprompted review
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Reply from Lavie Labs

Thanks for sharing your experience! We're thrilled to hear that you're loving our skin creams. Your recommendation means a lot to us!

Rated 5 out of 5 stars

I really enjoy the products that I use

I really enjoy the products that I use. They make my skin feel soft and considerably less wrinkled. I have honestly had comments since using them as to how well I look.
Equally important, my contact at the company, Guy, keeps in touch to ensure that I’m still happy. Of course any new products are mentioned! He is a salesman for them after all. However, I never feel “sold at” and there is no untoward pressure to buy anything.

25 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing your experience! It's wonderful to hear that the products are making such a positive difference for your skin and that Guy has been so helpful. We believe in offering great customer support without the pressure, and it's fantastic that you feel comfortable with the service. Keep enjoying the results!

Rated 5 out of 5 stars

Service par excellence

Service par excellence, be it a quick call, details of the excellent products available or a speedy delivery, I can't fault. The facial creams too are absolutely amazing. Very grateful to have my hand held all the way!!

19 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your kind words! We're delighted to hear that you're enjoying both the products and our service. It's our pleasure to ensure you have a seamless experience, and we're so glad we could be there for you every step of the way!

Rated 5 out of 5 stars

Great skin

Oh, I love the products. I've been using them for the past couple of years. I love the smell and the feel of my skin. Am told I look younger than my 71years.
I also have a great customer advisor name Guy, who I get along with. He advises me on the newest products, and always there at the end of the line to help
if need be. Thank you Lavie.

25 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your lovely feedback! We're thrilled that you're enjoying our products and experiencing such great results. It's wonderful to hear that Guy has been providing you with excellent support as well. We’re grateful to have loyal customers like you, and we're always here to help!

Rated 1 out of 5 stars

I was called by a salesman called…

I was called by a salesman called Dwayne who was obviously very good as I purchased the products.
I already had a good skincare regime and was using medical grade products with no real skincare concerns however was talked very well in to trying these products.
I took a before picture anyway and started using the products and 3 weeks in it was apparent they were not suitable for my skin as I was getting miliea and aggressive spots. Also the pump wasn’t working correctly on one of the products but after reading reviews it helped by tilting it on its side. I contacted Dwayne by email sending photos of my current skin stating I had stopped using and would like to return the products After a few days Dwayne called me and talked me in to revising what I was doing so I would only use the retin product until my skin calmed down. Unfortunately this made no difference and my skin was getting worse so again I emailed Dwayne with pictures explaining I still felt the products were not suitable for my skin and I would like to return them. I heard nothing back so a week later (today) I sent a follow up email only this time I have had a response saying there is a problem with the mailbox so I am now having to leave this review.
The products may be good for some people but are not suitable for me. As I said I had a good regime prior with no real concerns and even if the products were suitable if used every few days etc I still prefer my prior previous skincare regime as it was simple and effective.
I have my photos and emails sent but feel that all is well when purchasing but if you start to have issues from what I’ve read and what I’m experiencing there is a problem. I do want to return the products and would like to know how. Also I will be disappointed if any more money is taken from my account. My skin is still not right as I type this.

12 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Dear Madi,

I hope this message finds you well.

We sincerely apologise for any inconvenience you have experienced. I have requested you to please share your details with us via the Trustpilot information sharing feature or you can share it with us at Support@lavielabs.com

I will get in touch with you at a time of your convenience.

We are always happy to help!

Kind Regards,

Lavie Labs Customer Support

Rated 5 out of 5 stars

I love the products

I love the products I’ve been using the cream and eye serum for some time and my skin loves them. I have found the customer service excellent I’ve had no trouble changing my subscription dates and altering deliveries when necessary. Well done 👏

9 September 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your lovely feedback!

We’re thrilled to hear that you’re enjoying the cream and eye serum, and that our customer service team has been able to assist you smoothly with your subscription and delivery changes. Your satisfaction is incredibly important to us, and it’s wonderful to know we’ve met your expectations.

Rated 5 out of 5 stars
Lavie Labs logo

Reply from Lavie Labs

Glad to hear you received a swift reply! If there's anything else you need assistance with, feel free to let us know. We're here to help!

Rated 5 out of 5 stars

LOVE ❤️❤️…

Absolutely LOVE Matinika face cream ❤️❤️ literally made a difference after first use. Been now using for about 4 weeks and my skin looks amazing 🤩best face cream I ever used. Only downside is the price 😞 but will budget. Eye cream seems great too but only been using for a week or so, so can't really say much.

27 August 2024
Lavie Labs logo

Reply from Lavie Labs

It sounds like you're really thrilled with the Matinika face cream! ❤️ It's always exciting to find a product that delivers visible results right away. It’s great to hear that your skin is looking amazing after just a few weeks of use. 😍 I understand that the price can be a bit of a downside, but it’s awesome that you’re willing to budget for something that works so well for you. I hope the eye cream turns out to be just as fantastic as the face

Rated 5 out of 5 stars

Excellent product

Very friendly, professional and kind customers’ services.
Thank you so much for your help.
I am using the product for more than five years and very happy with the result.

9 May 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve been happy with our product and customer service for over five years. Your satisfaction means the world to us!

Rated 5 out of 5 stars

Great skincare products

The best products for me and my skin. I am glowing and feel so much more comfortable and confident in my own skin thanks to these scrubs, serums and creams.

26 August 2024
Unprompted review
Lavie Labs logo

Reply from Lavie Labs

Thank you for sharing your experience! We're so happy to hear that our scrubs, serums, and creams have helped you feel more confident and glowing in your own skin. Your comfort and confidence mean the world to us! 😊

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