Lavetir Reviews 

546
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality, beautiful appearance, and perfect fit of the products, often finding them well-made and true to depiction, which garners many compliments. Reviewers also frequently highlight efficient and timely delivery, with some orders arriving sooner than expected, alongside good communication regarding their purchases. However, some customers expressed significant dissatisfaction with the refund policy, citing high restocking fees and costly return shipping, often resulting in only partial reimbursements. A few people also noted issues with inaccurate or larger-than-expected sizing, leading to ill-fitting items, and experienced problems with delayed or undelivered orders.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the fit,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing items as beautiful, well-made, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing strong dissatisfaction and vowing not to... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers expressing satisfaction with... See more

Refund

Consumers express significant dissatisfaction with the refund process, frequently reporting that companies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like the dress, but accidentally ordered the wrong size. It was my fault. I didn’t measure myself correctly before ordering. They did compensate me 25%, which was helpful and showed that the company... See more

Company replied

Rated 4 out of 5 stars

The Dress came earlier than expected which I love and the packaging was really nice and they really took their time to make sure my order was great to ship off. O would say the dress was but too big s... See more

Rated 5 out of 5 stars

I bought this dress for my schools prom, and it was honestly everything I wanted! The dress wasn’t uncomfortable at all, and was true to size. I didn’t have any trouble dancing, sitting, or anything r... See more

Rated 5 out of 5 stars

I won't lie, I was hesitant. A BIG woman needing a dress for a wedding and shopping online has to be. But Lavetir CAME THROUGH. The dress is stunning, made perfectly to my specifications. So many... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Empower your beauty - that’s what we’re all about. We believe that everyone is unique and beautiful no matter your size, race, religion, or anything, You're always beautiful. Be your own kind of beautiful. Lavetir connects all the needed resources to offer you a better way for bridesmaid dresses shopping, with all sizes (0 -32W) & free custom size service, and 50+ colors. Why? Because everyone in the crew is unique and beautiful!


Contact info

3.7

Average

TrustScore 3.5 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(546)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was a little unsure about the website…

I was a little unsure about the website but I took the chance and ordered my dress. I love it! It fit perfect and the fabric is great quality! I love it so much I am ordering my guest dress for a wedding on here too! Shipping took less than 2 weeks.

25 July 2025
Unprompted review
Lavetir logo

Reply from Lavetir

We’re so happy you gave us a try and love your dress! Thank you for your support, and we look forward to helping with your next order.

Rated 1 out of 5 stars

I want to return two of the dresses i…

I want to return two of the dresses i got and I have contacted the company over 2 weeks ago and have not received anything back from them. So, if you order anything plan on not being able to return them, poor customer service!

18 July 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear Customer,

Thank you so much for your helpful and kind feedback :)
We sincerely apologize for the inconvenience and disappointment caused.we have contacted you for a long time,but we still haven't received your reply.
If you have any further questions or require assistance, please don’t hesitate to contact us.

Thank you again for your time and understanding.
Best regards,
Lavetir

Rated 5 out of 5 stars

Important Event

I had a wedding to attend and ordered a little last minute and they made sure that my dress arrived in time for the wedding. The quality is outstanding and don't even get me started on how gorgeous the designs are...just stunning!!! I got SO many compliments at the wedding! I can't recommend them enough, great customer service and top notch product.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bridesmaid dress

I got this dress as a bridesmaid dress and it was perfect! It arrived in a timely manner, the material was very nice, and the color was beautiful. I’ll absolutely be saving this site for the future!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

The dress arrived more quickly than I…

The dress arrived more quickly than I anticipated.it was as expected and the sizing was spot on. There was some concern about the construction of the dress. The chest area made it look like one side was pointing up and one side was pointing down but it was easy to alter to fix. I did not have to reach out to customer service so I cannot speak to that other than to say the email updates were helpful and timely.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

I loved my dress

I loved my dress. The pictures and the customer reviews really made it easy for me to find my dress very last minute. I appreciate how there were many options and styles and the filter system is top notch.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Sizing was accurate. Was comfortable to wear, the lace was not scratchy like some dresses lace. The length was long and needed altering but that is usually the case for short people. I got lots of compliments about the dress.

7 June 2025
Unprompted review
Rated 4 out of 5 stars

4 stars but not bad

For a bridesmaids dress I was panicking trying to find and buy a couple weeks before the wedding, this came in on time and fit perfectly allowing me to zip it up without any complications. (Which I tend to have with plus size dresses) I just only had to get the hem and off shoulder straps personally tailored but overall, I’m satisfied with the dress.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

The worst company!

Absolutely terrible customer service!! ! The worst company every. I would never in a life time order from this site again. Absolute scammers!!! I ordered 2 dresses one came damaged and they claimed that wasn't down to them and offered me 30% Off another. I obviously fell for it I even paid extra for expedite delivery. The order came a whole week later than the scheduled time frame, where the dress was no longer required. I asked for a return label, only to be told I would need to pay to ship it and back and I would only get back a small percentage of what I paid!!! Sorry but what non sense is this pls???? Never have I encountered such behaviour. If you know what best for you look else where because this site is not it, I've lost nearly £200 to these people. Very sad, but we live and we learn!

6 June 2025
Unprompted review
Lavetir logo

Reply from Lavetir

We're very sorry to hear about your experience. We understand how frustrating this must have been. Our team follows clear policies regarding returns and damages, and we always aim to find a fair resolution. Please feel free to contact us via email so we can assist you further.

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing! First of all, this company ships in a very nice amount of time and they’re very great with communication! Once I received the dress, I was absolutely stunned! From the quality to how well it fit, it was all just amazing! I’m so happy with my choice of company and dress that I chose to buy from for my senior prom! If I attend any future formal events, I will be buying from here again!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

At first I was scared to order from a website that wasn’t know I thought ok let’s try it out and so glad I did the dress was amazing so beautiful exactly how described and even better and the sizing right on will be ordering from this company again

9 June 2025
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN

Customer service is maddeningly ineffective. Items did not ship in time. ITEMS NEVER RECEIVED! Vendor would not cancel the order or refund my $350+. I was robbed.

15 July 2025
Unprompted review
Lavetir logo

Reply from Lavetir

Dear customer:
We are so sorry to hear about it.
Could you tell us your order number ?we will solve the problem for you soon.
Sorry for the inconvenience caused to you.
Waiting for your early reply.

Rated 4 out of 5 stars

The dress is beautiful!

The dress is beautiful. The custom fit was mostly nice, but it was a little short from shoulders to waist. I had to stretch the netting a bit to make it fit my long torso. Otherwise, it was perfect and well-made. Perhaps, the company could add a required measurement for women with long torsoes.

3 May 2025
Unprompted review

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