Laura Canada Reviews 145

Hi,
I have been a customer at Laura since the beginning.At the time I really appreciated the small department into the store. Meaning a clear sections for regular, petite and plus size. I was in the clothing business all my life and I have zero patient to shop.

So Laura was perfect fit for me. I was going directly to the petite department. Grab fews pars of pairs and in 10 minutes I was out of the store.

To my surprise yesterday I went to Carrefour Laval in the new store to my surprise NON MORE PETITE. Wow what a bad ideal. I need to count on the sales personal witch she was fantastic. But I never like to be help or follow when I shop.They only have a pink tag on the hanger to identify the petite.The pant I purchase didn't even had a label inside saying petite. It's all mix up with regular size. really really frustrating.

Laura is a great success of Canadian retailer and always differentiate them self with this concept. Why now suddenly change the formula.

I have to admit they had so much staff on the floor. But a gain I do not appreciated being ask over and over if I need help.

I wish that Laura is going back to separated is category distinctively.I am sure I am not the only one frustrated with this change. I am sure when in the office the ideal came up it was great but I am sure they have not consulted their clientele.

I will definitely reduce my shopping to that store.

If you haven’t shopped here you should !!
Laura Canada is Canadian family owned business that offered diversity in style and fits to every women.
Its years of business speaks for itself.
The product is beautiful and excellent quality. Customer service is there priority with knowledgeable sales associates.
Fit quality comfort and service …. Go check it out !
I have been an employee for over 22 years as many employees also have.
I’ve made long happy careers with Laura and I’m so happy so many of us that have also.. I would recommends shopping or and join this forever evolving company but who always ensures its core values of integrity,respect,teamwork at its for front !

Customer service is friendly but that's about all going for them. Took over a month to get a refund on items I never received and one of the items I did receive was a coat which lost two buttons within the first 2 wears. I've never had such poor quality on a coat. I contacted customer service and they made me wait 2 weeks only to be given a $20 coupon for my next visit... Like the coat is useless without buttons and I get a $20 coupon.... I used to shop a lot here (in-store) but after my first online order I think I will find a new favorite store.

Given the size of this company, one would think they would get with the times and use someone other than Canada Post. I have been a long time customer, but I have not lived close to any stores for 15 years. I was shopping online, but as others have mentioned, very few linen, cotton items. Mostly polyester, etc. The quality has definitely gone down. And where I live, Canada Post creates more headaches than the items are worth. I won't be ordering any longer until a different courier service is available. And even then I will be very selective.

Great service great help in what I needed and lo e the outfits and dresses, but the only thing that went wrong and no one's fault someone had the same dress at the same wedding I attended

I bought a gift for my sister and she did not like the item. I went to return it and they gave a 14 day return policy as reason for no refund or store credit. I purchased Oct 14 and tried to return Nov 10. I was within 30 days which they tried to claim I was not.
Called customer “NOTservice” and reiterated the same line. Will not be returning to Melanie or Laura ever.

In Canada this is only one store where I enter and I feel I’m not good person in bramela lura shop keeper soo bad believe me when I enter I’m not watching any thing I just notice bad shop keeper here and I return back 😡I just wish I slapped everyone but I can’t because I’m Canadian

Seems to be a theme here. I was also a loyal customer in Edmonton. The petite section used to be front and centre and was half the store’s merchandise. Then it got moved to a smaller section at the back. Today it doesn’t exist. The odd petite is scattered amongst the regular. I wonder if it’s not just stock returned by online shoppers. Very very disappointing. Short people want clothes too!!

I bought a layered jacquard top ( on line) which was 20% off as well as free delivery for Thanksgiving day. I surprised of the quality of material as well as the cut. I was surprise because more than 4 years, I shop on line with laura and I always been happy. The thing that I did not notice it was not made by laura

it was the local made . I never buy from that section in laura shop and iam surprised why Laura bring items on the shop as well as on line from other companies we are trusted laura This is the manager decision not us . That's why many of my friend do not go laura for shopping . At least when you shop on line , please pay attention when it says made in Canada. May be I needed that experience . The bottom line I love laura but need to go to the store to see if it is made by laura. I returned it .

Trying to reach Laura management level on a return policy issue. Their call centre reps are less than helpful in providing a contact for this escalation,
Very poor customer service.

This is first time I am writing a review on anything. I was loyal customer to Laura for years. There new return policy sucks. I called customer service, the rude lady hung up on me instead of listening to me.... Will never buy from them again.... I am left with 3 wrong size dresses which are of no use to me.

Went to Laura this past weekend. Found out Laura corporate decided to mix petite with regular sized clothes together but kept the plus size separate. Not only does this waste time hunting through the racks but gives the impression Laura has reduced the number of petite options and hopes petites will buy regular. Not this 5’ person.

Extremely disappointed with customer service. I used to be a loyal Laura customer and recommended Laura to all women, but since their recent change to their return policy I will no longer be a customer. I have spent thousands over the years on Laura clothing and I often buy online since the store near me doesn't get in a lot of the clothing I like. I went to return 1 of the 8 dresses I bought and was told that is no longer an option and that they only offer store credit now. This makes shopping online impossible. The reason for my return is that the dress was too small and they don't make it in the next size. This is terrible customer service, especially for a retailer that offers their clothing online. I would recommend to anyone that they avoid shopping at Laura now. Very unfortunate the decisions this company is making.

Went to find an evening dress today at Oshawa Mall. Staff were all smiling friendly. Veronica assisted me and was very attentive. So appreciated . In days when customer service is poor, Veronica was perfect.
Attentive, knowledgeable and honest.
Found a couple great dresses and made a great purchase.
Thank you Veronica!

Rita C. #59961 at the Oshawa Shopping Mall location was extremely helpful, very personable, interactive, and responded to my specific needs (my granddaughters graduation 😄). She was genuine and authentic in wishing my grand daughter well. My grand daughter and I loved the dress we bought. Overall, it was nice to experience such excellent customer service.

I appreciate the great customer service I received from Marcia from the Fairview Mall location. She went above and beyond to assist me with a purchase over the phone to ensure it went out for delivery for me to receive in time an upcoming event. It’s not often you get service like that. Very happy customer!

Ordered on line, supposedly delivered, but I never received. Shopping for years I am a senior, but really disappointed in their handling of this situation. Will not buy from them again and will not recommend them.

Online shop is not recommended. If O could I put 0 stars:
Divided my purchase for 4 deliveries, one of them were lost. Told me that they are not responsible for delivered items, but theses items were never delivered.
Even after Canada post confirmed that my parcel was lost, Laura online shop was not able to refund me less then 100$… I am still waiting ( since 20th of June).
I am dissatisfied and would not recommend anyone to go online with this guys! No custom service at all!

The salesperson Mae was WONDERFUL. I had an event to go to and needed something right away and she was delightful. Helpful and knowledgeable and I will be back because if her assistance. It was an excellent experience! It was Laura in Windsor, Ontario in Devonshire Mall.

I spotted a suitable winter coat on sale at the Oakville Place on the weekend, and tried one on. It was a little tight in the arms, so the Sales Associate checked online to see if there was a slightly larger size, and found one which she offered to have shipped to my home. That seems to be the default arrangement - to ship to the customer's address rather than the store, after which they could try it on and return it on site if it doesn't fit.

I normally never buy clothing online because it is such a gamble in terms of style, fabric and size. Furthermore, my experiences with courier services have been stressfully aggravating and unsuccessful. However, I knew what the smaller sized coat looked like on me, and felt reasonably sure that the next size would fit fine. I was reassured that I could get a refund if it doesn't; and was offered the option to bring the coat into the store and compare its fit to the smaller size.

As I had just moved, I couldn't remember the postal code or my new phone number. The sales associate looked the postal code up online, so that was entered into the computer, but I explained that I would have to call back with my new number. In the meantime, I gave her my cell number, which I emphasized is rarely used, so the store/courier may have a problem reaching me at that number. Having a variety of errands to run, I didn't have the opportunity to follow up until the next day; hence my call was answered by different sales associate. She said she would add this number going forward, but the courier request had already gone through and it was too late to update the information on their end. Fair enough.

I received tracking notifications from Purolator yesterday and today, and everything seemed to be running on schedule until I received an email alert saying Purolator was unable to deliver the package because of missing or incomplete unit number, which the sales clerk at the store where I purchased the coat included when she verbally confirmed the address. The only thing I could think of was an entry code; however, there is a directory with the names and corresponding entry codes, so it that were the case, they would be easily able to find it.

I called Laura/Melanie Lyne first to report the situation, and she sounded confused and unsure of what to do, then put me on hold. After a while I hung up and called Purolator customer service and was put on hold for some time. The call center agent took my tracking number and informed me that the unit number was missing. I gave her the information along with the entry code, and she said they would have it shipped out again. Then I asked what the process was for cancelling the order, and arranged to have the coat returned to the shipper.

I immediately returned to the store to request a refund, but of course, that could not be arranged until the other store received the coat. Understandable. Another sales associate said she was trying to call me on my cell phone, despite my calling yesterday and updating my landline number at which I could be reached. I looked for the piece of paper on which I had written it down, but was unable to locate it, so I said to the other clerk that she had it on the computer because I called it in yesterday. When she checked, it was not there, only my cell number. So yesterday's customer service representative neglected to update this information despite confirming verbally that she did so.

The senior associate in charge informed me that the clerk at the store from where the coat was to be shipped did not enter the unit/apartment number and that's why Purolator could not deliver the package. When I mentioned the entry code, she said Purolator doesn't look up anything. If the company is fully aware of this, why are they using these inefficient courier services at the expense of the customer?

Since I really liked the coat, I agreed to arrange for it to be shipped to the Oakville Place location, where I could try it on, and if it didn't fit or I didn't like it, I could get my refund. However, whether or not the sales associates will honor this promise remains to be seen.

I will NEVER have anything ordered from their website or another store again. It is unacceptable that you have to pay for an item in advance before seeing it and trying it on. I'm finding that since COVID, this has become a racket, and stores have less in-store variety and stock while pushing for online orders. I'm dismayed at the consistent lack of customer service and overpricing that is evident from so many reviews. Thank you all for speaking up.