Last Minute Travel Reviews 

Awful customer service as a whole please listen to the reviews I didn’t look at the reviews before working with them. They cancelled my second half of my flight in my package and left me in my destination without a flight home which I then had to book elsewhere. They are saying I authorised the cancellation when I provided all details of communication proving i didn't they started to ignore my emails, just downright fraudulent.

Booked a trip that had a total of £900 with £50 deposit. Then I read reviews on the hotel and they were awful (READ REVIEWS BEFORE BOOKING).

So I then cancelled and rebooked a different hotel, and got charged £557 cancellation fee even tho I cancelled within 2 hours of booking.

Biggest legit scammers out there

I wish could give this firm the Last Minute Travel zero (0). Worst ever nightmare. I bought ticket and made error in the date of travel because I needed to travel to UK to attend funeral. I immediately sent them email to rectify my travel date to 28/12/22 and also changed the date of travel on the App but it took more than 5 days to get changes which was not to my liking. I had to another ticket and fly out on the 28/12/22, As they could not change my ticket. I asked for a refund, I was threatened and harassed by so called customer service staff based in Eastern Europe - Albania etc that I will only get 15% refund of the full amount. This is shocking and disgraceful beyond believe. This firm says on their app and website they’re care about providing decent customer services and provide immediate services to imminent travellers but it’s all lip services and ugly lies. Never trust them.
Please do not ever purchase airlines tickets or have any dealing with this business or their subsidiaries. Take heed.
I’m going to write to my Solictors, FCA and citizens advice services and seek legal advice and hold this scumbags accountable. Please and please keep
Away from Last Minute travel, never believe or trust their garbage sales misleading language.

Please don't use lastminute.com
I went from UK to Sydney Australia. I feel lucky that I got there and back. They offer a check in service which, as far as I can tell literally NEVER works, but far worse than this, was that I *paid* for transfers between the airport and hotel. These turned out to be with a company that doesn't even exist. So, there I was, half way round the world alone, stuck. The voucher said not to leave the airport without contacting the supplier, so, an airport employee luckily helped me. I DID get through to a human, who CLAIMED to have arranged an uber. He gave me a registration number and instructions on how to find the place to get an uber from. When the care arrived, he would not take me to where I was staying, but wanted to drive me to a suburb I had never heard of. At this point, I am alone, half way round the world, in a car with a stranger who is emphatically refusing to drive me anywhere except an out of the way location I don't know, in the dark. I find this DEEPLY disturbing. "luckily" a group of young people arrive who WANT to go where he wants to go, so, I get out of the car, and am now even more stranded. In the end, I went and got a regular cab. I did the same on the way back since I didn't need to ruin my holiday being terrified. On my return, it transpires that it is impossible to contact lastminute.com to get refunds and tell them how wildly dangerous this is. I should not be grateful to be out of pocket in order to still be alive just for going on holiday.

It's important to distinguish the difference between websites as this review is intended for lastminutetravel.com as opposed to lastminute.com (no experience with the second one).

After seeing all the other reviews, I was really worried that this was a scam (please read my full post). I had a great experience for my resort stay in Puerto Rico (Wyndham Grand Rio Mar on August 2022) using this site for booking. I was referred on Google to this site because it had the cheapest rates for the room (compared to Expedia, Kayak, etc). I booked/paid the whole balance for my stay 2 months in advance and called the resort that they had my reservation paid on file (which they did). I had absolutely no issues and saved $300-400 compared to other sites. This company utilizes the Hotelbeds network, which allows them to get discounted rates in bulk that they pass on to the consumer. I did not have to make any changes to my reservation or date so I can not say how easy it is to cancel/change dates. If your plans are set and you aren't going to make any changes, I cannot recommend them highly enough as they don't get the credit they deserve. I felt obliged to put a good review up and will use them again in the future if they offer the best rates.

I have used Lastminute.com before and had no problem so decided to try them again for a trip to Vienna. I selected the hotel and flight option, and the room had an advertised price of £574 per person. When I clicked continue the next page showed the price as £625.90 per person after the travel pack was applied.

I clicked on the chat box to speak to an agent, and got someone named Rose. I queried why the price jumped and she said that is the price of the travel extra pack with discount. I was told I can continue without the travel pack with a more expensive price. I said “so why can’t I continue with the price quoted originally?” To which the reply was “because that is the condition”. I said “so false advertising then” and got the response “no it is not” and you can ring customer services.

I was really disappointed and noted “terrible attitude” to which I got the reply “we don’t change…you need to accept it”. The agent then closed the conversation. I was so shocked, truly unbelievable.

criminals - they appear with different name Bravofly and when you call you get Lat Minute Travel.
We lost a full flex ticket because they were unable to change dates even they promised to do so. later they claimed the ticket was still active and considered it a no-show. We called multiple times to resolve but without success to resolve the situation. They just repeatedly assured they are still working on it then an auto-generated email from a different company then Bravofly instead Last Minute ended up in spam folder and the 2 weeks response frame in that email never has been brought to our attention nor a call to them was indicative about that 14d time frame or email sent to us.

Booked a flight to Palma de Mallorca in April for July. They sent an email changing the flights 4 times from different airports (which we accepted each time). The last time they changed it to Luton and we asked if there were any flights available from somewhere closer like Gatwick or Heathrow due to transport. We had no response through emails at all or they were automated and not much help when calling. When I got into contact with customer service they told me it was cancelled and they will put us on another flight. I emphasised the fact that the holiday was in a few days at this point and we needed to know ASAP and they assured us that that is fine. Days went by and we still heard nothing from LastMinute and had no clue whether we were on a flight or where we were going from. We assumed we had no flight, had to take matters into our own hands and directly call the airline to arrange a flight (which is their job). We are lucky we were able to go on holiday at this rate but it caused a lot of stress and based on the principle we paid for a service, which we barely received. We also arranged coach transfer through the last minute booking, which also messed us up once we got to Palma because there was no communication about change of flights, leaving us to sort that out once again. I want this issue addressed as it still hasn’t been and want to know the best way to leave a formal complaint. Do NOT book through them!

Lastminute pretended my flight didn’t exist so i couldn’t change it, I even sent the guy on the phone a forward of the flight confirmation email and he pretty much acted like a spastic. These guys are thieves, look at the reviews and you’ll see I guess

They have a 24 hour cancellation policy however the website takes time to create an account and activate to cancel. We tried to cancel a ticket within 24 hours, website was not working. Tried to call the airline and the call cut off. So we couldn’t get any help by phone. They say 24 hour means same day.. that does not make sense, same day cancellation and 24 hour cancellation is different. 24 hour should allow from one evening to next evening. They take minutes to account, but the website was playing up and giving error messages. I was stressed about cancelling so did not even take screenshots but do have a call i tried to make after trying to log in few times within like an hour late. We spoke to 2 agents neither of them were helpful, no customer service, no understanding. The booking was 26th EVENING and we tried to cancel 27th EVENING. Still within a day! Booking ID 2078120079 Do not use this airline the customer service is poor.

I booked a ticket to Norway, last week Sunday evening 26th and tried to cancel 24 hours later on the 27th Monday. I am surprised the airline was very particular about timings. I tried to call the airline because the website was difficult to sign in to. I could not get in to the website. From the time of booking to trying to log in was less than 24 hours but by the time i tried to create an account with error messages, log in and tried to contact the agency for help, it was just a few minutes over 24 hours but still the following day of 24 hours. I called the agency to inform them of the trouble i received with the website, the agents, 2 different agents i spoke to were not helpful at all. Just straight up quoting it was not cancelled same day. If the policy is 24 hours it should take i to account the next day. As an evening booking only has 4 hours left till midnight and does not make sense to cancel the night of. It is not our fault we couldnt log in we even tried to call for help but the call got cut off. Booking ID 2078120079 . It is not like we left it a couple of days to cancel, we did try cancel following 24 hours. The customer service is aweful, they don’t even try to help. Do mot use this site.

A ticket I booked through Lastminute needed to be changed. And I was in for my worst nightmare ever!
I submitted the date change request which after two weeks was declined by Lastminute. Thereafter, I submitted another request (for a different date) for which 2-3 weeks after I received a quotation. I immediately accepted it. Two days later Lastminute emailed and confirmed that they will make the necessary changes and asked me not to call or email. Three weeks later, they canceled the very same quotation saying the price went up. They cannot honor their own words or the quotation issued by them. They apparently do not refund the fare if you cancel tickets. And worst of all, their customer care- if you contact them they put you on hold and terminate the chat.

Don’t book with this company espically connections flights.

Agent told me as my connection flight was cancelled both flights would be refunded. (Also have it in writing).

I was told refund would take 2 months so I went and booked replacement flights only to be told the agent was wrong and only the impacted flight is refunded.

I now have no refund and over 2k down due to agent misinformation

Fraud. They stole my money and would not provide a toll free number. They owed me a fair refund and did not return what they claimed they would have. I tried many times to get it back but my long standing chat via email was futile and condescending. Stay away. Do not trust.Fraud.

I wish I could give them 0* !!!!!! How can a company exist without customer service, no email _no telephone to contact.
We booked tickets 14/5/2022, unfortunately, it has one ticket mistake in the last name. We contacted them immediately but everyday got same answer " we are dealing with that don't worry sir!" and 1 month already pass, didn't get anything from them, although we were pushing them nearly everyday. Our trip will fly at next week. Now my family like seating on the fire!

City break booked to Copenhagen 13-15 June. EasyJet cancelled the 0730 outgoing flight. On Lastminute website still shows we are confirmed on this flight. I called Lastminute to inform them and initially they wanted me to send them proof! Eventually last Sunday they offer a lunchtime flight on Monday. Still no confirmation that we are booked on this flight. They say it takes up to 7 days to confirm a change. If we don’t cancel our hotel by Friday evening then we lose not only the hotel cost but the Norwegian air return flight. Calling Lastminute every day is like banging your head against a brick wall. Every day “thank you for being patient but we will let you know when we get a reply from EasyJet “. This company are an absolute shambles. You have been warned!

Worst experience ever. The confirmed booking did not give me access to check in. NO service at all. I had to contact the airline, they confirmed 12hours before the flight still wrong information. They ruined my holiday and my wallet. When I asked to set up a refund they 3 times stopped the chat. Want to have a good flight, forget about them!

This company is rip-off, scam. Do NOT book through this site. I booked the hotel room for Double Queen Bed for 2 adults. But the room is booked is with a single Queen bed. Called the company they said the room is Queen bed for 2 adults so the booking is Double meaning 2 adults with 1 Queen bed. In my life I never of this.

Booked a ticket, then they cancelled the ticket and will return the purchase - well that's what they say they will... after reading the ratings I get pissed. What an unprofessional company. Don't waist your time or money on them.

I have booked a hotel & flight package and I could cancel the hotel free of charge till 15th april 2022 so I requested to cancel it but they charged me as hotel commission of 94 euro's. This hidden information cannot be found and I have many times called them to discuss this issue but they don't want to pay it back. I am really going to take action and don't let me to be cheated. The price of the flight was 328 euro's and they charge me 386 euro's as well.