I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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See what reviewers are saying
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
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Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was a good service 👌
5 May 2026
Reply from La Souris
Beste,
Dankjewel voor je review! Fijn om te horen dat je tevreden bent over onze service. We helpen je graag weer een volgende keer!
Met vriendelijke groet,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your review! We’re really happy to hear that you’re very satisfied. We look forward to helping you again in the future!
Kind regards,
Nadia
La Souris
The employee's interaction was…
The employee's interaction was excellent, and all the specifications of the bicycle were explained well.
Overall, the process went smoothly.
9 May 2026
Reply from La Souris
Dear,
Thank you for your review! We’re glad to hear that you had a smooth experience and that our staff clearly explained all the specifications of the bicycle. It’s great to know the interaction was excellent.
We appreciate your feedback and hope you enjoy your bicycle!
Kind regards,
Nadia
La Souris
Great customer service, but long wait for delivery
"I had to wait almost a month for my scooter, which was a bit disappointing. However, I can say that the staff were quite kind and helpful throughout the process, providing support whenever I asked for updates. Good service, but delivery times could definitely be improved."
7 May 2026
Reply from La Souris
Dear Mary,
Thanks for your feedback and your patience during the waiting time. We’re sorry to hear that the delivery of your scooter took almost a month. We understand this was disappointing, even though we’re glad our staff were kind and helpful and kept you updated along the way.
We appreciate your honest comments about the delivery times. This is something we’re actively looking at so we can improve the overall experience in the future.
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thanks for your feedback. We’re sorry to hear about your experience. We take this kind of comment seriously and would like to better understand what you mean by “the system is different from reality.” If you can clarify this, we’ll gladly look into what might be going wrong and how we can improve it.
You can also contact our support team directly so we can review your situation in more detail.
Kind regards,
Nadia
La Souris
Reply from La Souris
Beste Aviv,
Bedankt voor je review! Fijn om te horen dat de uitleg over het product perfect was.
We helpen je graag weer een volgende keer!
Met vriendelijke groet,
Nadia
La Souris
Nice guy really help full
2 May 2026
Reply from La Souris
Dear Aslam,
Thank you for your review. Great to hear that you were helped in a friendly and supportive way and that you appreciated our service.
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your positive review. We’re glad to hear that you are satisfied with our service.
Kind regards,
Hailey
La Souris
On time service and friendly staff
Friendly staff and timely service. Though cost of servicing and products is going high.
5 May 2026
Reply from La Souris
Beste Ajay,
Bedankt voor je positieve feedback. Fijn om te lezen dat je onze medewerkers als vriendelijk hebt ervaren en tevreden bent over de service.
Wij begrijpen je opmerking over de stijgende kosten. Prijsontwikkelingen in onderdelen, onderhoud en service zijn de laatste tijd in de hele branche merkbaar. We doen ons best om de kwaliteit en service zo goed mogelijk te blijven bieden.
Met vriendelijke groet,
Hailey
La Souris
customer service and communication
6 May 2026
Reply from La Souris
Dear Siddim,
Thank you for your 5 star review. 😊
Great to hear that you are satisfied with our customer service and communication. These are exactly the areas we focus on, so it’s nice to see that this has been your experience as well.
Thank you for your trust!
Kind regards,
Hailey
La Souris
My order was delivered on time and with…
My order was delivered on time and with all the extras I requested. It was five stars.
5 May 2026
Reply from La Souris
Dear Adelander,
Thank you for your great review! We’re happy to hear that your order was delivered on time and that everything, including the extras you requested, was included as expected.
We really appreciate your 5-star rating, thank you for your trust! 😊
Kind regards,
Hailey
La Souris
Great experience!
Last Sunday I visit this shop to buy an e-bike for a work.
At the store, I was able to test-ride it, and the staff answered all my questions clearly.
Bike is comfortable, powerful, and will make daily rides much easier. Great quality and excellent service — highly recommended. Many thanks to Daan and Jesse!
3 May 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your great review! We’re very happy to hear that you were able to test-ride the e-bike and that all your questions were answered clearly in the store.
It’s great to know the bike feels comfortable and powerful and will make your daily rides easier. We’ll make sure to pass on your kind words to Daan and Jesse, they’ll really appreciate it.
Thanks again for your recommendation and enjoy your new e-bike!
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear Luca,
Thank you for your kind review! We’re happy to hear that you had a positive experience and that you’re satisfied with your purchase. We really appreciate your feedback.
We hope to see you again in the future!
Kind regards,
Hailey
La Souris
First of all La souris promised to deliver by end of March 2026
First of all La souris promised to deliver the escooter in the 13th week thats around end of March but we got the delivery only on 28th April thats almost 4 weeks later than the promised date.
There is no link to see the current status and the customer care line is hopeless . It takes minimum 1 hour to get through to talk to the person.
Once we got the intimation that the e scooter is ready for pick up from the store, we went there at 10am . Firstly it took them to figure out where the scooter is and after that it took one more hr to complete the RDW formalities .
AFter that when we checked the scooter and its accesories, one of the accessory that we ordered, a part of it was missing and now its going to take another 3 weeks minimum to get that .
Its a horrible experience dealing with La souris . I will never return there to buy anything.
28 April 2026
Reply from La Souris
Dear Smit,
Thank you for your detailed feedback. We’re very sorry to read about your experience and understand how frustrating the delays and lack of communication must have been.
We sincerely apologize that the delivery of your e-scooter took significantly longer than initially promised and that you had difficulty reaching our customer service. We also regret the long waiting time in-store and that not everything was ready upon pickup.
Regarding the missing accessory, at this moment, two of the required parts are unfortunately not in stock. We are currently waiting for these items to arrive, after which we will complete this for you as soon as possible.
We understand that this situation has not met your expectations, and for that we truly apologize. Your feedback is important to us and will be used to improve our processes and communication.
Kind regards,
La Souris
The explanations were as expected
The explanations were as expected. the boys behaved exemplary and patiently
29 April 2026
Reply from La Souris
Dear Alexandra,
Thank you for your kind review! We are glad to hear that the explanations met your expectations and that our team behaved in an exemplary and patient manner. We truly appreciate your feedback.
If you need any further assistance in the future, we are happy to help.
Kind regards,
Hailey
La Souris
Disappointed
I placed an order for a fatbike which was in stock according to their website. To me the biggest reason for ordering it. They sent me an email informing about the delivery week, which was 3 weeks later. 2 weeks later i called to make sure that it would be delivered next week.They confirmed that. As i hadn't received any status updates i called again to inform for the day of delivery, but then they said that it was again out of stock and that i had to wait for another 5 weeks! for it. Extremely disappointed and of course cancelled the order.
28 April 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We’re very sorry to hear about your experience and understand your disappointment regarding the changes in the expected delivery time.
We would like to note that we had sent you a request for additional information in order to look into your order more closely, but unfortunately we did not receive any details back from you. Without these details, we were unable to further investigate what exactly went wrong in your specific case.
We understand how frustrating it is when expectations around stock and delivery are not met, and we sincerely apologise for the inconvenience this has caused you.
If you are still open to it, we would be happy to look into this further with you. Please feel free to contact us with your order details via WhatsApp or social media so we can review this properly.
Kind regards,
Hailey
La Souris
Bought the bike cuz service told me…
Bought the bike cuz service told me that deliver will be next day, finally W8 one month, i dont Blame a seller i Blame the system.
28 April 2026
Reply from La Souris
Dear Damian,
Thank you for your feedback. We’re sorry to hear that the delivery took significantly longer than initially communicated. We understand how frustrating it must be when expectations about next-day delivery are not met, even when this is outside the control of the salesperson you spoke with.
We appreciate that you distinguish between the seller and the broader process, and we take your experience seriously. Clear and accurate communication about delivery times is very important to us, and we will review this internally to prevent misunderstandings in the future.
Thank you for your patience, and we hope that despite the delay you are now enjoying your bike.
Kind regards,
Nadia
La Souris
Reply from La Souris
Beste klant,
Thank you for your review! We’re glad to hear you’re satisfied with our service. We appreciate your feedback and are happy we could help you.
We hope to see you again in the future! 😊️
Kind regards,
Hailey
La Souris
Reply from La Souris
Beste Nigel,
Thank you for your review! We’re glad to hear you experienced good communication and good service. We appreciate your feedback and are happy we could help you well.
We hope you enjoy your purchase and look forward to helping you again in the future!
Kind regards,
Hailey
La Souris
Umit helped us got an amazing fat bike…
Umit helped us got an amazing fat bike and was super helpful.
25 April 2026
Unprompted review
Reply from La Souris
Beste klant,
Thank you for your review! We’re glad to hear that Umit was able to help you so well in finding an amazing fat bike, and that you’re satisfied with the service. We’ll make sure to pass on your kind words to him.
We wish you lots of fun and safe rides with your new fatbike! 🤗️
Kind regards,
Hailey
La Souris
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