I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
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Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Broken promises and terrible service
Three weeks ago, I got a clear email promising me that my order was a priority delivery and would definitely arrive this week (week 25). Now that the week is finally here, they suddenly pushed the delivery back to week 28 without even asking me. I'm going on holiday then and won't even be in the country to pick it up!
When I emailed them to fix this, they sent back a completely useless, robotic standard reply that totally ignored my actual complaint. Because of this, I had no choice but to cancel my order immediately.
This is just bad customer service and a terrible ordering and delivery procedure. It is honestly the worst I have ever seen.
16 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We are sorry to read that your experience with the delivery process and communication did not meet your expectations.
We understand your frustration regarding the change in the expected delivery week and the impact this had on your planning, especially in relation to your holiday. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
We would like to clarify that delivery timelines can sometimes change due to production and logistics circumstances, especially during the high season when demand is significantly higher. Because of this increased pressure, delivery times may unfortunately extend beyond initial estimates.
However, we understand that such changes should be communicated more clearly and proactively to avoid situations like this. If an earlier delivery slot becomes available, we will always contact you directly to offer this option.
We appreciate your feedback and will use it to improve our processes going forward.
Kind regards,
Hailey
La Souris
I had a friendly conversation with my…
I had a friendly conversation with my contact person with all his patience while talking to me over the phone because I was handling customers at my work place as well and also providing me with the full information. and we made it happen.
17 June 2026
Reply from La Souris
Dear,
Thank you for your review. We are happy to hear that you had a pleasant and patient conversation with your contact person and that you were provided with all the necessary information. It is great to read that, despite being busy at work yourself, everything could be arranged successfully.
We appreciate your feedback and are glad we could assist you.
Kind regards,
Hailey
La Souris
Instead of 3 days I have to wait 3…
Instead of 3 days I have to wait 3 weeks, that's a big lie on the website
12 June 2026
Reply from La Souris
Dear Sebastian,
Thank you for your review. We are sorry to hear that your experience did not meet your expectations.
We understand how disappointing it is when you expect a turnaround time of a few days and are faced with a longer waiting period instead. Due to the high demand during the peak season, we are currently experiencing longer waiting times than usual. While we do our best to assist every customer as quickly as possible, this is unfortunately not always possible.
Your delivery has already been scheduled. If an earlier slot becomes available, we will contact you immediately so that we may be able to assist you sooner.
We apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Hailey
La Souris
Two strikes
Two strikes. Done.
First time: I purchased a fat bike online because the website showed it was in stock. I needed it that same day and confirmed this before buying. When I arrived to pick it up, I was told it would be a 3-week wait it was never actually in stock. I was forced to buy a different bike on the spot and pay extra for it. The staff spoke to headquarters, acknowledged the mistake, and I asked for a discount as compensation. I was denied.
I chose not to leave a bad review then, because they promised to look into it and said it wouldn't happen again.
Second time: Same situation. Purchased a bike shown as in stock. Went to the store to collect it. Told there's only one unit and it's the display model, not for sale. Another 3-week wait.
This is a pattern, not a mistake. Other reviews here say the same thing. If you need a bike you can actually take home the same day, don't trust what the website says. I've now submitted a cancellation request and won't be returning. This is not a fake review just a honest displeased customer who wont br buying from this company ever again. 838144.
16 June 2026
Unprompted review
Reply from La Souris
Dear Bryan,
Thank you for taking the time to share your experience. We are sorry to read that you have encountered issues with the availability of your orders on more than one occasion. We understand how disappointing and frustrating this must be, especially when you were expecting to collect your bike immediately.
We sincerely apologize for the inconvenience caused. We understand that this experience has affected your confidence in our service, and we regret that we were unable to meet your expectations.
We can confirm that your cancellation request has been received. Additionally, a member of our team will still be contacting you regarding your order to discuss the situation and provide further assistance where possible.
Thank you for bringing this to our attention. Feedback such as yours helps us identify areas where we need to improve.
Kind regards,
La Souris
It's always a fantastic experience to…
It's always a fantastic experience to get excellent customer service, especially when making a purchase as important as a bike. Good service makes the whole process Smoother and more enjoyable. All credits goes to the salesman who attended to me. He was incredibly professional, courteous and efficient in helping my daughter with her preference,as well as explaining the features of the bike and its functions. The salesman was the definition of professional. He discharged his duties flawlessly. I will definitely be back.
11 June 2026
Reply from La Souris
Dear Wendy,
Thank you very much for your wonderful review! We are delighted to hear that you had such a positive experience with our service and that our colleague was able to assist you and your daughter in a professional, courteous and efficient manner. It is great to know that the explanation of the bike’s features and support during the selection process made your experience smooth and enjoyable.
We truly appreciate your kind words and will make sure to share your compliments with the team member involved. We look forward to welcoming you again in the future.
Kind regards,
Hailey
La Souris
I got my parcel delivered on time and…
I got my parcel delivered on time and everything was good overall great service.
30 May 2026
Reply from La Souris
Beste Mohamed,
Bedankt voor je positieve review! Wat fijn om te horen dat je bestelling op tijd is geleverd en dat alles over het algemeen naar wens is verlopen. We waarderen het dat je de tijd hebt genomen om je ervaring met ons te delen.
Mocht je in de toekomst nog vragen hebben, dan staan we graag voor je klaar.
Met vriendelijke groet,
Hailey
La Souris
I’ve had a frustrating experience with aftersales
I’ve had a frustrating experience with La Souris. I spent 45 minutes on hold trying to reach someone by phone and never got through to a single person. Their WhatsApp chatbot is useless — there’s no way to get a real answer or speak to an actual human through it.
Worst of all, my repair has been dragging on for 5 weeks with zero updates. I’ve been completely left in the dark, with no idea what’s happening with my device or when I’ll get it back. A simple status update would go a long way, but apparently that’s too much to ask.
I can’t recommend La Souris based on this experience. If you value being able to reach a company and actually get answers, look elsewhere.
15 May 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that you have had difficulty reaching us and that your repair has been ongoing for several weeks without clear updates.
We fully understand how frustrating this situation must be. Being unable to reach support and not receiving updates on your repair is not the level of service we aim to provide.
Due to high demand, repair times and response times may occasionally be longer than expected. However, we understand that you would like to be kept informed about the status of your repair, and we apologize if this has not been communicated clearly.
We would like to look into this for you and provide you with an update as soon as possible. Please send us a message via social media or WhatsApp, you can expect a fast response from us.
We sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
La Souris
The guys in Rotterdam solved me the…
The guys in Rotterdam solved me the problems that I've got online. Customer service horrible, the seller even worst. Better to go to the shop! In general 5 stars just for the shop!!! The bike it's incredible, perfect for me!!
11 June 2026
Reply from La Souris
Dear Fabio,
Thank you for your review and for sharing your experience. We are glad to hear that our team in Rotterdam was able to help you resolve the issues you encountered and that you are very satisfied with your bike. It is great to know that it suits you perfectly and that you are enjoying it.
At the same time, we are sorry to read that your experience with our online and sales service did not meet your expectations. Your feedback is taken seriously and will be shared internally so we can improve our service where needed.
Thank you for your honest input and your trust in La Souris. We wish you many enjoyable rides!
Kind regards,
Hailey
La Souris
First i was mad that i had to wait so…
First i was mad that i had to wait so long and i didnt want to buy the bike anymore but the gentleman karelton pieter at den haag he even fixed the bike chain twice im grateful for the help
13 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for sharing your feedback. We understand that the waiting time initially caused frustration, and we are sorry to hear that this affected your experience. At the same time, we are very pleased to read that our colleague in The Hague, Karelton Pieter, was able to assist you well and even helped fix the bike chain twice. We will make sure to pass on your kind words to him.
We appreciate your patience and are grateful that you ultimately received the support you needed. If you ever need assistance again, we are here to help.
Kind regards,
Nadia
La Souris
Excellent service
Excellent service, Good and nice attention for all the personal in the shop. Help for any issues or processing documents. Thanks a lot for all!
13 June 2026
Reply from La Souris
Dear Daniel,
Thank you very much for your kind review! We are happy to hear that you experienced excellent service and appreciated the friendly and attentive support from our team in the shop. It is great to know that we could assist you with any issues and the processing of documents.
Thank you for your trust and support. We hope to see you again in the future!
Kind regards,
Hailey
La Souris
Very poor experience
Very poor experience. My fatbike was in repair for around 4 months. When I finally came to pick it up, the battery was not charged and the bike could not be tested properly. On top of that, the store lost my full set of keys, including the chain lock key (≈€70) and the alarm remote/key fob.
After such a long waiting time, this level of service is unacceptable. No proper communication and no clear solution offered.
13 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We are sorry to hear about your negative experience with the repair process and the issues you encountered upon collection of your fatbike.
We understand your frustration regarding the repair duration, the condition of the bike at pickup, and the reported missing items. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would also like to note that we have previously sent you a request for additional information so we could properly investigate your case in detail. Unfortunately, we have not yet received any response or the required details from you. Without this information, we are unable to review the situation further or verify the exact circumstances.
If you still wish for us to assist you, we kindly ask you to provide your order details via social media or WhatsApp so we can investigate this matter and work towards a suitable resolution.
Kind regards,
Hailey
La Souris
Your hospitality is zero
Your hospitality is zero . Your staffs talk to customers without regard or respect. Your customer service is poor
9 June 2026
Reply from La Souris
Dear,
Thank you for sharing your feedback. We are sorry to read that your experience with our staff and customer service did not meet your expectations. Treating our customers with courtesy and respect is very important to us, and we regret that you were left with a different impression.
We would like the opportunity to better understand what happened and investigate your experience. Unfortunately, based on the information provided in your review, we are unable to identify your case. We therefore invite you to contact us with additional details so that we can look into the matter further.
Your feedback is valuable and helps us improve our service.
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear,
Thank you for your review! We are glad to hear that you found the process easy and affordable. We also appreciate your honest feedback regarding the waiting time. We understand that this can be inconvenient, and we are continuously working to improve our service speed.
Thank you for your trust and for sharing your experience with us.
Kind regards,
Hailey
La Souris
Customer service is horrible
Customer service is horrible. They rarely reply on what's app as well as email. I was promised to pick up my bike within 3 weeks but it was delivered in 6 weeks. Despite being said that it was busy season then they shouldn't promise their customers a due date for pick up.
10 June 2026
Reply from La Souris
Dear Azehan,
Thank you for sharing your feedback. We are sorry to hear that your experience with our customer service and the delivery time of your bike did not meet your expectations. We understand how disappointing it can be when the actual delivery time differs significantly from the expected timeframe provided at the time of purchase.
During busy periods, delivery times can unfortunately be longer than anticipated. However, we understand your point that clear and realistic communication is important, and we regret any frustration caused by the delay and the difficulty you experienced when trying to contact us.
We have reviewed your order and can see that it has now been completed. We hope that you are enjoying your bike and that it is meeting your expectations.
We appreciate you taking the time to share your experience, as feedback like yours helps us identify areas where we can improve our communication and service.
Kind regards,
Nadia
La Souris
Extremely disappointed
Extremely disappointed – avoid this shop.
Delivery was promised within 2–4 weeks. After 4 weeks passed, I received only an automated email asking me to wait an additional 3 weeks — and even then, nothing arrived. When I tried to reach customer service, I waited over 45 minutes in the phone queue with no answer whatsoever.
Completely unacceptable service. I would not recommend this shop to anyone.
12 June 2026
Unprompted review
Reply from La Souris
Dear Zahra,
Thank you for your review. We are sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the delivery time and the difficulty you experienced reaching our customer service. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
We would also like to clarify that we have previously sent you a request for additional information in order to investigate your case further, but unfortunately we have not yet received the required details. Without this information, we are unable to look into your order specifically.
If you still wish for us to assist you, we kindly ask you to contact us with your order details via social media or WhatsApp so we can review your situation and help you further.
Kind regards,
Hailey
La Souris
Reply from La Souris
Dear Sumit,
Thank you for your review! We’re happy to hear that you had a good experience and that everything was clearly explained to you regarding the scooter. That’s exactly the service we aim to provide.
Thank you for your trust in La Souris, and we hope to see you again!
Kind regards,
Hailey
La Souris
went to Leuven to have my motorcycle…
went to Leuven to have my motorcycle repaired at La Souris. They did a great job and were very quick. The young mechanic and shop boy were very friendly. Thank you for your help.
9 June 2026
Reply from La Souris
Beste Hari,
Bedankt voor de mooie review! Wat fijn om te horen dat je tevreden bent over de reparatie van je scooter en dat alles snel en naar wens is uitgevoerd. Ook is het leuk om te lezen dat je onze collega’s in Leuven als vriendelijk en behulpzaam hebt ervaren.
Wij geven je complimenten graag door aan het team. Bedankt voor je vertrouwen in La Souris en we wensen je veel veilige en plezierige kilometers toe!
Met vriendelijke groet,
Hailey
La Souris
Reply from La Souris
Dear Joyce,
Thank you for your review! We’re very happy to hear that you found our team really helpful and friendly. That’s exactly the experience we aim to provide to all our customers.
We hope to see you again in the future and wish you many safe and enjoyable rides!
Kind regards,
Hailey
La Souris
Great price and customer service
Great price and customer service. I hope to receive my new e-bike soon.
10 June 2026
Reply from La Souris
Dear,
Thank you for your positive review! We're delighted to hear that you're happy with both the price and the customer service you received. We appreciate your trust in us and are excited for you to receive your new e-bike.
We hope your order arrives soon and that you'll enjoy many safe and enjoyable rides ahead!
Kind regards,
Hailey
La Souris
I am very pleased with the service…
I am very pleased with the service provided (500 km check on the bike). Thank you for that. I would like also to add a little detail. I had an appointment for a specific hour and date for the regular check of the bike. However despite that I was told that this will take maximum 1 hour, the bike was not ready and the service was postponed. As such, I couldn’t take the bike as agreed initially. Therefore, I left the bike and I was due to go another day to recuperate it. That caused me some troubles of course. But I hope that soon there will be a shop in Brussels ( or Kraainem/Wezembeek-Oppem I hope) with respective after service service for the bikes which will help and avoid respectively the distance between Brussels and Leuven. 😊
10 June 2026
Reply from La Souris
Dear Veselka,
Thank you for your review and for sharing your experience with us. We are pleased to hear that you were satisfied with the 500 km service check on your bike and appreciate your kind words.
At the same time, we would like to apologize for the inconvenience caused when your appointment took longer than expected and the service could not be completed within the originally communicated timeframe. We understand that having to leave your bike behind and make an additional trip to collect it may have caused disruption, and we are sorry for that.
We also appreciate your feedback regarding the distance to our service location. Expanding our service network is something we continuously evaluate, and we understand how valuable a location closer to Brussels would be for our customers.
Thank you again for your constructive feedback and your trust in La Souris. We wish you many safe and enjoyable kilometers on your bike!
Kind regards,
Hailey
La Souris
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