LASH BY MAYA Reviews 

1,238
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the product for its effectiveness, noting significant growth, length, and fullness in their lashes, often with visible improvements within weeks. Many people consider it highly effective and among the best serums they have used for lash enhancement. However, some customers noted significant issues with order fulfillment and delivery, experiencing prolonged waiting times and packages not arriving. A portion of people were dissatisfied with customer service, citing a lack of communication, unhelpful support, and transparency concerns. A few others reported the product did not deliver advertised results, some even experiencing allergic reactions or irritation.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product experiences, with many expressing satisfaction, stating that... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the product's... See more

Order

Clients share negative opinions on order, with many reporting significant delays and never receiving their... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting that their packages have not... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think it made a big difference, it does take time to see results but after a few weeks I love the results I’ve gotten.

Rated 4 out of 5 stars

I like the product a lot, and the delivery was amazing.


Company details

  1. Health and Beauty Shop

Written by the company

Lash by Maya is a small business whose mission is to provide you with a solution to grow your eyelashes with the best possible result.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.1

All reviews

(1,238)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honestly

Honestly, this product is amazing! I noticed a clear difference in the thickness and length of my lashes in a short time. Totally worth it 👌🏼✨

8 September 2025
Rated 4 out of 5 stars

Professional Service

I wanted to cancel an order for the Lash serum and sent an email. I was impressed to receive a response in less than 2 hours, and my cancellation was handled immediately. Such a fast, helpful, and professional service – truly excellent! Highly recommend!

8 September 2025
Unprompted review
Rated 2 out of 5 stars

Can give an allergic reaktion

It is a good serum and I did see a change, but i also got a really bad alergic reaktion where my eyelids got very dry, and I would get small wounds around my eyes. So if you are sensitive I wouldn’t recommend but otherwise it worked fine. My eyelids are better but they did hurt by just blinking and it it is still not fully gone even after a month.

24 May 2025
Unprompted review
Rated 1 out of 5 stars

15 days and still nothing

I'm Italian, and I ordered the serum 15 days ago, I tried to contact a whatsapp number provided by chat gbt but fake, the only available data is their email through which they respond with automatic sentences, generating even more doubts.I don't know what I can do, plese someone help me..

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Waste, dont buy

Delivery took ages but I was hopeful when it did finally arrive.
Ive given it more than a month and it has made no difference to my normal lashes..if anything theyre worse.
I normally use grandelash,uk lash but thought id try a cheaper alternative.
Dont waste your time and money..just buy the better ones.
GRANDELASH is 10/10,can make eyes a bit red.
Lilash is a 9/10,can make eyes itchy and give dark circles.
UKlash is an 8/10, can also make eyes itchy
Diablo 6/10
Sinsnlashes 5/10
Forchic 5/10

Ive tried them all and just thought it would be helpful to give you a heads up.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed with repeated delivery delays

This is the second time I’ve ordered this product, and both times there have been significant delays in delivery. Unfortunately, this time has been even worse than before. I’ve been waiting for over a month with no updates or communication from the company.
I had to follow up multiple times, only to receive the same generic response each time: “We have a high volume of orders; it’s on the way.”
Due to this frustrating experience and poor customer service, I cannot recommend purchasing through their website.

20 March 2025
Unprompted review

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