Received my Fitbit but the app will not sync data from the Fitbit. Customer service keeps asking me to repeat steps already tried and are from outdated instructions from over 2 Years ago. i have sent... See more
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They are just collecting money from BCBS without fulfilling the items promised. I'm a diabetic and was promised a complimentary smart scale, glucometer, and health coach. After downloading the app, th... See more
Company replied
It’s useless, junk, doesn’t even pick up the activity tracker info when all the access is granted. Stupid bot, vague communication, idiotic, childish response options that go nowhere. No actual diet... See more
Company replied
The app usually works pretty well but it is clear it's designed for people that need to work on their weight or blood pressure. If you eat right and are an athletic person you can only do so much if i... See more
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Company details
Written by the company
Lark Health is the leading chronic disease prevention and management platform using proven, A.I. health coaching to deliver better health outcomes at scale.
Contact info
W El Camino Real 2570, 94040, Mountain View, United States
- support@lark.com
- www.lark.com
1.8
Poor
38 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Received my Fitbit but the app will not sync
Received my Fitbit but the app will not sync data from the Fitbit. Customer service keeps asking me to repeat steps already tried and are from outdated instructions from over 2 Years ago. i have sent "screen shots" showing the System menu is different from the one in the outdated tutorial. And they have asked me more then once to repeat the same steps over and over. Like they were reading from a script and not actually understanding the issue. I finally gave up interacting with "customer service" Hopefully this gets fixed.
1 May 2026
Unprompted review
Reply from Lark Health
Hi Paul, thank you for taking the time to share your feedback with us. I've reviewed your tickets and the screenshots that you've submitted, and can confirm that instructions you were provided are accurate, but the option for Activity Trackers that should be present for you is missing entirely. We appreciate you bringing this to our attention, and we have documented this issue with our technical teams. However, I'm pleased to let you know that we will be releasing a new version of the Lark platform that's been redesigned from the ground up within the next few months. This updated version has an entirely new interface, and should resolve this issue for you. We look forward to releasing this updated version soon, and we wish you the best of health!
By far the worst app
By far the worst app. This company never improves anything. They just bend over backwards for anthem and thats about it.
2 April 2026
Unprompted review
Reply from Lark Health
Hi Gary, thank you for taking the time to share your feedback with Lark. While we are constantly working on items like minor bug fixes and enhancements, we haven't made any major overhauls to the platform itself in some time. I'm very pleased to share that that's about to change, and we're in the final stages of testing a complete redesign of the platform that will include some significant improvements. Keep an eye out for the official release of the updated Lark app this summer! Thanks again for sharing your feedback, and we wish you the best of health.
Not yet up to snuff
It's a great concept but you will get more by chatting with any AI LLM. Just too many issues. For example, for the last two days I added activity (90 minutes on a treadmill and 90 minutes on a bike) and it will say I didn't do anything lol.
It can't get into specifics well. It will ask you what you had for a meal and when you give it data, it makes incorrect assumptions and the opportunity to fix its errors are subpar.
I feel it will get there but will take time. Yup ;-)
3 March 2026
Unprompted review
Reply from Lark Health
Thank you for taking the time to share your feedback with Lark! We have received a fair amount of feedback on these points, and plan to release enhancements for both food logging and activity coaching in the future. We hope that you enjoy these enhancements once they're available later this year, and that it doesn't take us as long to get "there" as you may have initially thought! Thank you again for sharing your feedback, and we wish you the best of health.
Not fit for purpose
I have the app for hypertension. While I appreciate the company giving me a blood pressure cuff and scale, the app itself is pretty useless. I've been taking my blood pressure every day for a month, all the app does is tell me whether my blood pressure is within my normal range. I had to go to another app to learn that my range is between normal and hypertension 2. It has "daily" check-ins but the app rushes through them so you complete them in 3 or 4 days despite the app giving assignments like pay attention to your sodium today. The AI coach is pretty useless to, it checks your activity and food on opening, but if you try to do something else, like do a paired bp reading, it starts over as if you hadn't already discussed activity and food. The app is not ready for hypertension management.
2 March 2026
Unprompted review
Reply from Lark Health
Thank you for taking the time to share your experience with us. Lark is designed to provide small portions of educational content daily over week-long educational segments called "Missions" to help members build sustainable habits over time. We realize that everyone’s pace is different and recently added the ability to complete more than one mission check-in in a single day, so we really appreciate your feedback on the pace of the coaching flow and will certainly share these insights with our product team as we continue to evolve. Additional improvements to the coach are also planned over this coming year, and we will look into the issue you report of the coach retreading ground that has already been covered. Thank you again for sharing your feedback, and we wish you the best of health.
Very disapointed
They are just collecting money from BCBS without fulfilling the items promised. I'm a diabetic and was promised a complimentary smart scale, glucometer, and health coach. After downloading the app, the health coach was AI and useless. After several months, I still had not received the smart scale or glucometer. I emailed them but never received a response. I finally deleted the app today.
23 February 2026
Unprompted review
Reply from Lark Health
Hi Debra, thanks for taking the time to share your feedback today, and I'm sorry to hear that your experience with Lark was not what you were expecting. The Lark platform does leverage an AI coach across all of our programs with proven outcomes, and covers a variety of educational subjects with participants over the course of the program. Regarding your email, I did check in with our Customer Support team on this, and we can confirm that our team did respond to your email on the same day so I do apologize if you missed our response. To order the devices included in your program, simply sign in and complete the new user onboarding process, of which the device order process is one of the earliest components. Once you've ordered your devices, you'll be able to begin working through the educational program content with your coach. If you deleted Lark from your phone but did not delete your account, then your account is still active - if so, we hope you'll give Lark another try so that you can order your devices and see the benefits of the program. Thank you again for sharing your feedback, and we wish you the best of health.
tried this for several months and hated it
tried this for several months. I was offered the Lark program by my health insurance to address hypertension, which I don't actually have. I am on a blood pressure med for a different issue and apparently that is what triggered my eligibility but I could stand to lose a few pounds so thought I'd give it a try. It was completely ridiculous, with the app encouraging me to take action to lower my BP which is actually very low, with or without the med I am on. The constant check-ins and the pre-determined responses were just frustrating.
26 January 2026
Unprompted review
Reply from Lark Health
Hi Lisa, thanks for taking the time to share your feedback with Lark. The Lark programs focused on chronic conditions, like the Hypertension Program, are specifically for individuals with the corresponding condition. If you do not have a Hypertension diagnosis, this is not an appropriate program for your health needs. Please reach out to your health plan's member services team for assistance in locating alternative program options that would better suit your needs and health goals. Thank you again for sharing your feedback, and we wish you the best of health.
Buggy
Buggy, useless app with an even worse "coach" that is nothing but a poorly designed ai chat bot that only works on prompts given to you. I wouldn't recommend the app to anyone. The only reason I HAVE to use it is because im forced to by my insurance or risk losing coverage for medication.
7 January 2026
Unprompted review
Reply from Lark Health
Hi Tristan, thanks for taking the time to share your feedback with Lark, and I'm sorry to hear that your Lark experience hasn't lived up to your expectations. While the AI in our system is very powerful, it is not designed for conversation and interpreting free form text messages in all scenarios. However, as this has been a relatively common point of feedback, we have recently introduced an enhanced food logging system that allows for more natural text entry and interaction with your Lark coach for participants in some programs. We really appreciate your feedback that you would like more flexibility in interactions with your Lark coach, and will make sure to share it with our product development team. Thank you again, and we wish you the best of health!
This app is buggy
This app is buggy, annoying and not at all intuitive to use. Repeated prompts to download yet ANOTHER "connect all your health apps" app which then hangs up during installation. Don't waste your time on this.
24 November 2025
Unprompted review
Reply from Lark Health
Hi Clive, thanks for taking the time to share your feedback with Lark. I'm sorry to hear that you're encountering issues, and we would love to work with you on resolving any difficulty you're experiencing. For any bugs you're encountering or assistance in getting Lark to recognize your activity, please reach out to the Lark Support Team for further assistance and they will be more than happy to help. We look forward to helping with these issues, and wish you the best of health!
Because of my unique challenges to food…
Because of my unique challenges to food due to allergies, I was looking forward to some help from the "coach". It's not really a coach. You can not ask questions. It only supplies the answers that it wants. It also stated that I had a condition that I answered "no" to. I really need help navigating how to get the nutrition I need with my allergies and this was a waste of time.
Response to response: I did contact the Lark support team and was told they only offer the AI self answering coach even though on your information page on the insurance company's website it states coach by phone. I guess the AI self answering text messages counts as phone. IDK.
11 August 2025
Unprompted review
Reply from Lark Health
Hi Cara, thanks for taking the time to share your feedback with Lark. For this kind of issue, I recommend reaching out to the Lark Support Team for assistance. They will be able to help point you in the direction of the resources available to you through your Lark program, which may include perks like talking to one of our live health coaches in a one on one session, as well as look into your inquiry about being placed in a program that you don't have the condition for. While we don't currently have a setting for food allergies, we do have a more robust food logging experience in the works that we hope to release to all members in the future. This new feature will allow for a more natural and conversational logging experience that should better support your specific dietary needs. We're excited to bring this enhanced experience to the application so that we can better serve our users on their journey to better health. Thank you again for sharing your feedback, and we wish you the best of health!
Love the scale but the application is…
Love the scale but the application is awful. Incomprehensible as to logging food as you can essentially put any food in and it will tell you you ate a good meal. Not sure that makes sense. They need to completely revamp food logging as it really is terrible. Look I'm not paying anything for it. My insurance is but to be honest I don't know how much longer I'm going to tolerate logging food when this app just simply doesn't work well.
8 July 2025
Unprompted review
Reply from Lark Health
Hi Jeff, thank you for taking the time to share your feedback with Lark. Our food logging system is an area where we have received a substantial amount of feedback, and I'm pleased to let you know that we are actively working on an updated food logging system that will allow for a more conversational and accurate experience when recording your meals. We are excited to bring this enhanced experience to the application so that we can better serve our users on their journey to better health. Thank you again for sharing your feedback, and we wish you the best of health!
I was at the right point for Lark AI
I was at the right point when I was offered Lark AI! Though there was some glitchiness, I realized over time that the information was USEFUL and strangely AI encouragement HELPFUL. In the past 2 years I received new knowledge, a measurement for suitable activity levels, and 2 new fitbits!! Also, I walked and AquaFitted away from 25 lbs. My A1c is still in the prediabetic range, but I know what to work on!
10 March 2025
Unprompted review
This is honestly the worst and most…
This is honestly the worst and most humiliating "health coach" - I eat a mostly plant based diet, with tons of veggies, fruits, whole grains, very little meat and oils other than olive or sesame, lots of good fermented stuff like Kimchi having Korean family, and this coach is constantly guilting me about incredibly healthy meals. "you got a good amount of fruits and veggies, but you got some carbs".
I literally eat mostly fresh food, very little processed junk and I was doing fine losing weight on my own without this, my insurance covered it for me for free so I thought I would give it a go, with the free scale as an enticement. It won't sync with my Garmin watch, which was crazy expensive and a gift from my husband, and I refuse to replace it with my old fitbit. Not happy with the AI bot treating me like a baby who doesn't know that veggies are good for me.
14 April 2025
Unprompted review
Reply from Lark Health
Hi Lahoma, thank you for taking the time to share your feedback with us. It sounds like you've been having a lot of success on your journey to better health even before finding Lark, and that's fantastic! Not everyone who finds and gets started with Lark is as far along on their health journey as you are, so the content is designed to be friendly to those who are just getting started and the coaching tries to focus on small, manageable lifestyle changes to build healthy habits that last for the long term. I am sorry that Lark isn't quite what you were looking for, and we will make sure to share your feedback with our product team for their consideration. We wish you the best of health!
This application has really dropped…
This application has really dropped off. I used it quite frequently at the beginning of last year. I have been trying to use it this year but the responsiveness makes it unusable. Almost 15 minutes between interactions, when it responds at all.
23 March 2025
Unprompted review
Reply from Lark Health
Hi Michael, thank you for taking the time to share your experience with us, and I'm sorry to hear that you've been having some issues with the responsiveness of the Lark platform. We did have some issues earlier this month related to a platform update, but those should now be fully resolved. If you are still encountering issues, please reach out to the Lark Support team for further assistance. You can contact Lark Support either by emailing support@lark.com or using our webform, found here:
https://support.lark.com/hc/en-us/requests/new
I hope that helps, and we wish you the best of health!
Treats You Like An Idiot
I was forced to sign up for this “coaching” for insurance coverage for GLP-1 med. It treats you like an idiot.
Today, it showed me a nutrition label that shows a 1/2 cup is a serving and said “woohoo” when I answered its question about serving size correctly. Other highlights of the 6 weeks have been telling me that French fried are a fried food and that I should eat an apple instead of a donut for a “healthy snack.”
Most people who are on GLP meds have been on diets most of their lives. The coaching (which is AI nonsense) is infantilizing. You can’t actually respond to it - just select what it tells you. It conforms to all the worst diet advice, like “good” food/“bad” food.
It’s as if no one involved in its development ever had a weight problem and believes that people only get fat because they are stupid and lazy. They should learn what science is now telling us about weight management instead of perpetuating useless stereotypes.
19 January 2025
Unprompted review
Reply from Lark Health
Hi J, thank you for taking the time to share your experience with us. We really appreciate your feedback, and are taking it to heart. Our technical teams are actively working on enhancements to the nutritional coaching features to provide more personalization and actionable feedback on meals, along with additional enhancements to features like meal recommendations. As we are always looking to improve, we have also shared your feedback with our product team for their consideration regarding weight coaching. If you have other questions or concerns that we can help with, please don't hesitate to get in touch with our Support Team and we will be more than happy to assist further.
My app is frozen since last week
My app froze last week. I have written two requests for help. The first time I was sent troubleshooting steps. I followed each one, but nothing work. I reported problem again and I received an email back telling me how to navigate the app instead of solving the problem. I was liking the app and the program until this problem happened. HELP!!!!!!
28 January 2025
Unprompted review
Reply from Lark Health
Hi Maura, thank you for taking the time to share your experience with us. We attempted to collect additional information regarding your issue but were unsuccessful, so I am unable to locate your tickets to confirm the details of your problem. However, we actively work to resolve technical issues that obstruct a user's process as quickly as possible. If your issue persists, please respond to your Support ticket informing the Lark Support Team that your issue remains unresolved, and we will continue to investigate.
First Impressions
I just signed up and from what I can gather from the app it is not finished.
*No way to accurately log meals (auto system is always wrong and no way to correct the info)
I will wait and see about the scale and Fitbit functionality then I might change the review; however at this point I do not have a lot of faith in this system.
9 October 2024
Unprompted review
Reply from Lark Health
Thank you for taking the time to share your feedback with us, Bill. While we are constantly working on improvements to the Lark platform to provide the best experience and support for our members, the application itself is complete, and we are now in our sixth major version. We are also in the process of making significant improvements to our food logging system, and hope to bring the new features to our members in the near future. If you encounter any technical difficulties, be that with the scale, Fitbit, or the app itself, please don't hesitate to get in touch with our Support team and we will be more than happy to assist you further. We wish you the best of health!
It wasn't terrible at first...
I liked it at first. It does okay with food tracking and the silly coach bot was actually helpful at first just because it made me think about my choices. I like that it tracks my daily weight in the app and I can visually see it going down. I also liked that I could save notes, which is where I tracked my measurements.
BUT, the coach got annoying so I stopped paying attention once I got in a rhythm. The scale still "works" in theory, but the weight is hit or miss on accuracy. Also, the app only saves 1 month worth of info, and that includes my notes. I have been doing this for nearly 5 months now and I would like to see my over all progress. Another thing that is really annoying is they say that you will get a Fitbit, but I only received the scale. Apparently you will receive the Fitbit if your insurance company approves it, and many do not. That fine for me because I prefer my Samsung watch, except the app does not connect to my watch. I have to manually add all activity which is a pain because half the time it does not accurately track it even if I enter it myself. In the beginning, it connect to my health app, but after about a week it stopped, so my water intake, steps, and manually input weights stopped being saved. Overall, if you want something to get started it's okay, but for the long term, there are several other options that are better and free, and you can pay like $40 for a scale on Amazon that does much more than lark.
27 September 2024
Unprompted review
Reply from Lark Health
Hi Shannon, thank you for taking the time to share your feedback with Lark. For issues with the accuracy of your wireless scale or retrieving past data, please reach out to our support team at support@lark.com for assistance, as they will be able to assist you with device troubleshooting and replacement if necessary as well as retrieving your historical data. The Fitbit incentive can be earned by participants in specific programs by demonstrating active engagement over the first two months of the program, and our support team will be able to determine whether or not you earned this incentive successfully. We are also excited to release our Health Connect integration later this year, which should improve the experience for users on Android devices. Last, Lark’s Diabetes Prevention Program has been recognized by the CDC, so while cheaper scales might be available they will not come with the same level of coaching and education as included in Lark. Lark is committed to constant improvement, and we hope you enjoy the updates that are coming in the near future.
It’s useless
It’s useless, junk, doesn’t even pick up the activity tracker info when all the access is granted. Stupid bot, vague communication, idiotic, childish response options that go nowhere. No actual dietary help, it’s not a health app, just a waste of time. If the so-called ’free’ scale ever gets delivered, I’ll be surprised. How insurance companies pay for this crap is beyond belief.
4 September 2024
Unprompted review
Reply from Lark Health
Hi Amy, thank you for taking the time to share your feedback with Lark. I’m sorry to hear that your experience did not meet your expectations, but we appreciate you sharing your feedback both here and with our customer support team. I see that you had some concerns about whether your scale would be delivered, and can confirm after checking our system that your device has been delivered successfully. We’re also constantly working on improvements, and have upcoming features that will enhance the food logging experience, activity tracking, and the ability to interact with your Lark coach in a more dynamic fashion. We are excited to bring these features to the application so that we can better serve our users on their journey to better health. Thank you again for taking the time to share your feedback, as this is invaluable in our efforts to improve the Lark platform.
Free scale, but the "coach" is just an annoying bot
The only positive about this program is the free scale and BP monitoring. Otherwise, the app is useless and the "coach" you chat with is nothing but an unhelpful bot with pre-programmed annoying (and honestly, childish) responses. You can't actually request help from a coach and type your own replies. The calorie counts are way off and I keep getting "this food has too much sodium" messages about recipes I make myself with NO sodium. I was told my protein shake was high in sodium, but it doesn't even have sodium. This is nothing like Myfitnesspal, which has the actual, correct nutritional data and that portion of the app is totally useless. I haven't received any information on how to lower my BP whatsoever and the pre-programed responses like "woo!" and "yup" make me feel like I'm talking to someone who is 18. Do yourself a favor and just buy yourself a scale and a BP cuff. The app provides nothing useful and I can't believe my insurance company is paying for this!
12 June 2024
Unprompted review
Rip off.
I didn't even finish signing up and Lark billed my I insurance company. According to my insurance company I owe $93 to Lark. When I try to log in to contact Lark it just wants me to finish putting in my address. I am very irritated that a company would bill my insurance when I never finished signing up.
25 May 2024
Unprompted review
Reply from Lark Health
Hi Cassie, thank you for sharing your feedback with Lark. I'm sorry to hear that this happened. I recommend that you reach out to our Customer Support team. They would love to help get this sorted out for you. This isn't the experience that we expect our members to have and we would love to get this squared away for you. Please contact our team at the webform linked below for assistance.
https://support.lark.com/hc/en-us/requests/new
Thank you again for sharing your feedback with Lark and our Support team is looking forward to getting to the bottom of this with you.
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