La Redoute UK Reviews 

25,382
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,386 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and attractive design of products, often highlighting their durability and value. Many people appreciate the competitive pricing and frequent bargains. The delivery service is generally efficient, with quick arrival times and good communication, and the ordering process is often described as straightforward and easy to use. However, some customers also noted issues with their orders. A few people received incorrect items or products that did not match descriptions, such as wrong sizes. Others reported incomplete deliveries, missing components, or items not arriving. Occasional quality concerns or longer delivery times for international shipments were also mentioned.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, frequently praising items like bedding,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick delivery times and... See more

Quality

Consumers generally express satisfaction with the quality of items, often highlighting solid construction,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Price

Customers consistently note positive experiences with price, often finding products to be well-priced, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very nice, roomy solid Acacia wood bathroom cabinet. Good value as half price on sale. Unfortunately, the way it had been packed, the screws had come out of their packaging and made indentations into... See more

Company replied

Rated 4 out of 5 stars

Great quality clothing that lasts and easy to navigate website. Have been buying for nearly 25yrs!! Straightforward returns with an enclosed label so it saves time and for the customer. Be aware. Sin... See more

Company replied

Rated 5 out of 5 stars

Shoes were narrow and very heavy. Sent back for a refund but not received yet (tracker shows received 5 days ago) hoping it’s a refunded swiftly. So whilst the shoes were not a good fit, customer... See more

Company replied

Rated 5 out of 5 stars

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more

Company replied


Company details

  1. Clothing Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,382)

7,544 reviews in the last 12 months

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Rated 1 out of 5 stars

Item arrived cracked and dirty

Item arrived cracked and dirty - I was only offered a 15% refund or would be forced to repackage the item in its original state for return which I’m unable to do physically.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Maya,

We are so sorry to hear about the condition of the item upon arrival and the difficulties you faced with the return process. Thank you for taking my call today. I'm glad we could resolve this.

Thanks
Sharron

Rated 5 out of 5 stars

Great quality good price

Solid, easy to put together towel rail that fits perfectly in our bathroom. Very happy with product & delivery.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Jo,

We're so happy to hear that your towel rail was easy to assemble and fits perfectly in your bathroom! It's wonderful to know you're very happy with both the product and its delivery. Thanks Leanne

Rated 5 out of 5 stars

Easy to order,great choice ofGreat choice…

Easy to order,great choice of items,speedy delivery.Quality very good.

19 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Angy,

We're so pleased to hear you found the ordering process easy, appreciated the great choice of items, and experienced speedy delivery. We're also delighted that you found the quality very good! Thanks Leanne

Rated 5 out of 5 stars

Cotton duvet/eiderdown for hot weather.

Quick delivery on item I only seem to be able to order from France. Brought very thin cotton duvet/eiderdown for hot weather. Had one previously and found it easy care and more suitable for sleeping under than a 4 tog.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Tracey,

We're so happy to hear that our cotton duvet is perfect for you, especially for warmer weather! It's wonderful to know you find it easy to care for and more comfortable than a higher tog. Thank you for your lovely feedback. Thanks Leanne

Rated 5 out of 5 stars

Beautiful garment,great price,fast…

Beautiful garment,great price,fast delivery.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sarah,

We appreciate your positive feedback. We are so happy to hear that you found the garment beautiful, the price great, and the delivery fast. Thanks Leanne

Rated 4 out of 5 stars

Birkenstocks great value for money

Easy
To negotiate on line order and add promotional codes, great value for money compared to other retailers one star deducted as evri were late on delivery.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sue,

We're happy to hear that you found our online ordering process easy and that you appreciated the value for money. We sincerely apologise for the delay with Evri and the inconvenience this caused.

Thank you for your feedback.

Sharron

Rated 5 out of 5 stars

Great quality product as always

Great quality product as always! Quick delivery what more could you ask for!

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Debbie,

We're so pleased you're happy with the excellent quality of our product and our quick delivery! Thank you for your wonderful feedback. Thanks Leanne

Rated 5 out of 5 stars

Great choice of clothing

Great choice of clothing . Nice quality . Great prices

21 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Sonia,

We're so pleased you found a great selection of clothing with nice quality and great prices. Thank you for sharing your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Easy to order on line

Easy to order on line. Returns were easy to organise. Items were good quality.

19 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi April,

We're so pleased to hear that you found ordering online straightforward and that organizing returns was easy for you. It's wonderful to know you were happy with the quality of the items. Thank you for your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Quick and easy from start to finish

Quick and easy from start to finish

19 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Denise,

We are delighted to hear that your experience with us was quick and easy from beginning to end. We truly appreciate you taking the time to share your positive feedback. Thanks Leanne

Rated 5 out of 5 stars

Quick delivery happy with item

Quick delivery happy with item

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Carl,

We are so happy to hear that your delivery was quick and that you were pleased with your item. We truly appreciate your positive feedback! Thanks Leanne

Rated 5 out of 5 stars

Good experience

Good communication, lovely item and speedy delivery

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Gillian,

We are so pleased to hear that you experienced good communication, were happy with your item, and received speedy delivery. Thank you for your positive feedback! Thanks Leanne

Rated 1 out of 5 stars

10days after my order was processed and…

10days after my order was processed and payment taken i was informed that you had to cancel part of it.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Raymond,

We are truly sorry to hear about the cancellation of part of your order after payment was processed. We understand how frustrating this must be.

I have sent you an email.

Thanks
Sharron

Rated 5 out of 5 stars

Great quality and quick delivery

Great quality and quick delivery

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI,

We appreciate your positive feedback. We are so happy to hear that you were pleased with the quality and that your delivery was quick. Thanks Leanne

Rated 5 out of 5 stars
La Redoute UK logo

Reply from La Redoute UK

Hi Lisa,

We appreciate your positive feedback and are so happy to hear that you consistently receive excellent service. Thank you for your kind words! Thanks Leanne

Rated 5 out of 5 stars

Absolutely impeccable service from…

Absolutely impeccable service from beginning to end.
Delighted with the rug, excellent quality, I will definitely be recommending you to my friends.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Judy,

We're so pleased to hear you received impeccable service from beginning to end! It's wonderful to know you're delighted with the excellent quality of your new rug and that you'll be recommending us. Thanks Leanne

Rated 5 out of 5 stars

Very fast delivery look very nice…

Very fast delivery look very nice haven't tried them on yet. Very good value

19 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Janine,

We're so pleased to hear you're happy with our fast delivery and the great value of your purchase! We hope you love them when you try them on. Thanks Leanne

Rated 5 out of 5 stars

The shoes that were almost sold out…

The shoes that were almost sold out everywhere I managed to find here which is great ! The price was also lower because of the discounts and the delivery was faster than I expected. I will definitely be purchasing from you again

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Weronika,

We're so happy to hear you found the shoes you were looking for and at a great price! It's wonderful that the delivery was faster than you expected. We appreciate your kind words and look forward to your next purchase. Thanks Leanne

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