my product was damaged which I am sure was caused during transit these things happen but it is how we remedy the challenge that speaks volumes. anyway I then contacted the supplier and they refu... See more
Company replied
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See what reviewers are saying
Have been using lapwing for 7 years now. Never had a problem with them, service wise or prices wise! They always go out of their way to beat competitors prices and the next day delivery helps my s... See more
At Sawden & Sons Civil Engineering we use a wide variety of products - some good some bad. This product from Lapwing LTD was fantastic - fast delivery and good quality thermoplastic yellow lines.... See more
Great customer service, Will price match or even beat other suppliers prices. The delivery drives are always super helpful and chatty. We used another company until finding Lapwing and i can tel... See more
Company details
Written by the company
We’re a family business delivering the best quality construction equipment & tools, diamond blades, site supplies and consumables across the UK. For decades, we’ve helped groundworkers, contractors, and civil engineers get the job done, providing solid products and honest prices.
Contact info
Unit 3 Keytec East Business Park, WR10 2NX, Pershore, United Kingdom
- 01386 551090
- sales@lapwinguk.com
- www.lapwinguk.com
4.4
Excellent
97 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Utterly useless accounts department .
Utterly useless accounts department .
Serious quality lag on products
Don’t bother.
16 June 2025
Unprompted review
Reply from Lapwing UK Ltd
Good Afternoon,
Thank you for your review. We are very sorry to hear of your disappointment. We will be in touch with you to discuss further. Kind regards, Lapwing Customer Service Team.
Reply from Lapwing UK Ltd
Thank you for taking the time to leave us your review. We are pleased to hear you had a positive experience and look forward to dealing with you again in the future! Kind regards, Lapwing Customer Service Team
Completely wrong product sent but…
Completely wrong product sent but refunded and picked up nicely and promptly.
13 March 2025
Reply from Lapwing UK Ltd
Hi Miles,
Thank you for taking the time to leave us your feedback. We are sorry to hear you received the incorrect product. We can see this has been rectified and do apologise for any inconvenience caused.
Kind regards,
Customer Service Team
I ordered the wrong product and the…
I ordered the wrong product and the courier who was actually from Lapwing took it straight back, no hassle with needing to rearrange another courier for return
31 January 2025
Reply from Lapwing UK Ltd
Thank you for taking the time to leave us your review. We are pleased to hear you had a positive experience and look forward to dealing with you again in the future! Kind regards, Lapwing Customer Service Team
Reply from Lapwing UK Ltd
Hi Alex 😊 Thanks for the great feedback. We really appreciate you taking the time to leave us a review and hope to deal with you again soon! Kind regards, Lapwing Customer Service Team
Fast delivery and service
Fast delivery and service, would highly recommend
14 February 2025
Unprompted review
Reply from Lapwing UK Ltd
Hi Sophie! Thanks for the great feedback. We really appreciate you taking the time to leave us a review. Hope to deal with you again soon! Kind regards, Lapwing Customer Service Team
The team came back very promptly with…
The team came back very promptly with prices and advise and the products were at a quality standard.
The best thing is they arrived next day so we could carry out works with any delays
13 February 2025
Unprompted review
Reply from Lapwing UK Ltd
Hi David! Thank you for taking the time to leave us your review. We are pleased to hear you had a positive experience and look forward to dealing with you again in the future! Kind regards, Lapwing Customer Service Team
Reply from Lapwing UK Ltd
Hey Andrew! Thanks for the great feedback. We really appreciate you taking the time to leave us a review and hope to deal with you again soon! Kind regards, Lapwing Customer Service Team
Highly Recommend !
We've been consistently impressed with the service from Lapwing. Orders are always dispatched quickly, and the quality of the products is excellent. Their prices are competitive, and any issues that arise are promptly and professionally handled by their helpful sales advisors.
12 February 2025
Unprompted review
Reply from Lapwing UK Ltd
Hi Elizabeth. Thank you for taking the time to leave us your feedback. We value your custom and hope to deal with you again in the future. Kind regards, Lapwing Customer Service Team
Trusting in the team to deliver on time
Knowing I can make last minute purchases until 5pm and still have them on site next day is a real plus point for me. Trusting the team to deliver on time makes Lapwing one of my preferred suppliers.
23 January 2025
Unprompted review
Reply from Lapwing UK Ltd
Thank you for taking the time to leave us your feedback. We are always happy to hear of your positive experiences. We value your custom and hope to deal with you again in the future! Kind regards, Lapwing Customer Service Team 😊
Lapwing offer a fantastic and…
Lapwing offer a fantastic and comprehensive product range, the catalogue covers a vast array of categories. Fast delivery to any address/location and fast customer service response.
Jack Pollard
13 February 2025
Unprompted review
Reply from Lapwing UK Ltd
Thank you for taking the time to leave us your feedback. We are always happy to hear of your positive experiences. We value your custom and hope to deal with you again in the future! Kind regards, Lapwing Customer Service Team 😊
Always good customer service
Always good customer service , fair pricing and reliable service from Lapwing .
TR Civil Engineering Ltd
13 February 2025
Unprompted review
Reply from Lapwing UK Ltd
Thank you for taking the time to leave us your feedback. We value your custom and hope to deal with you again in the future. Kind regards, Lapwing Customer Service Team
great experience every time
I've now been dealing with lapwing for 4-5 months and have been impressed not only with the prices we get on our purchases, but with how reliable there delivery service is. we also get up to date promotions sent on email . i deal with with Jordan Barnfield who is a credit to your company
13 February 2025
Unprompted review
Reply from Lapwing UK Ltd
Hi Matt! Thank you for taking the time to leave us your feedback. We really value your custom and hope to deal with you again in the future. Kind regards, Lapwing Customer Service Team
Top notch
Excellent service from Lapwing on our orders. Always respond well within an hour of getting our enquires, and orders delivered next day, what more can you ask for!!!
13 February 2025
Unprompted review
Reply from Lapwing UK Ltd
Hey Ben! Thank you for taking the time to leave us your feedback. We value your custom and hope to deal with you again in the future. Kind regards, Lapwing Customer Service Team
Always great customer services and well…
Always great customer services and well priced products, even better it’s a family run business
10 January 2025
Unprompted review
Reply from Lapwing UK Ltd
Hi Sam! Thank you for taking the time to leave us your feedback. We value your custom and hope to deal with you again in the future! Kind regards, Lapwing Customer Service Team
My product was delivered to the wrong…
My product was delivered to the wrong address and then when I spoke to customer service, they said that I should go and pick up my order myself
3 February 2025
Reply from Lapwing UK Ltd
Hi Lee,
Thank you for taking the time to leave us your feedback. We are sorry that your order was delivered to the incorrect address. We can see this has been rectified and would like to offer our apologies for any inconvenience caused.
Kind regards,
Customer Service Team
Unfortunatley poorly packaged and…
Unfortunatley poorly packaged and delivered
on this occasion. Burst buckets of pipegrease in both boxes and handles of aluminium concrete placers bent.
Poor couriers I guess
16 January 2025
Reply from Lapwing UK Ltd
Hi Phillip, we are sorry to hear this and will be in touch with you via email to discuss. We would always ask that we are notified of any issues immediately so that we can aim to resolve them as quickly as we can. Kind regards, Customer Service Team.
I would note that the delivery service…
I would note that the delivery service isn't always the best but the customer service team do rectify any issues.
1 December 2024
Unprompted review
Reply from Lapwing UK Ltd
Hi Magnus. We really appreciate you taking the time to leave us your feedback. We always strive to provide the best service we can and are always happy to help 😊
Driver directions
Driver couldnt find my property, was no drama, phoned me and asked directions. More drivers needed like the one that delivered my tools. Paul i think his name was.
12 November 2024
Reply from Lapwing UK Ltd
Hi Nick! Thank you for taking the time to leave us your review. We are pleased to hear you had a positive experience and look forward to dealing with you again in the future! Kind regards, Lapwing Customer Service Team 😊
Reply from Lapwing UK Ltd
Hi Richard! Thank you for taking the time to leave us your review. We are pleased to hear you had a positive experience and look forward to dealing with you again in the future! Kind regards, Lapwing Customer Service Team 😊
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