I ordered a long green sleeveless dress made in Indian cotton with a band of white flowers embroidered along the top of the front. The quality is very high, although the buttons down near the ankles c... See more
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Review summary
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Absolutely beautiful peachy pink blush raincoat that looks like a beautiful coat. So wonderful to see a coat in a beautiful pastel color. Generous long length nice easy big buttons to do up. Sizing s... See more
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I ordered two T-shirts in their sale. It appears that one of them was no longer in stock. I was very impressed that someone from their customer services phoned me personally to let me know and would... See more
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I bought a linen shirt in the sale in Artichoke as I loved the look of the colour. When it arrived they was a quality control issue. I returned it immediately and although there was a delay I eventu... See more
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Company details
- Clothing Store
- Men's Clothing Store
- Outerwear Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
59K reviews
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Well delivered!
22 July 2026
Reply from Lands' End Europe ltd
Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're delighted to hear that you found our telephone assistance to be excellent when you needed it. Thank you for sharing your positive feedback with us; we truly appreciate it.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
North Norfolk,
We appreciate your positive feedback! We're so happy you were pleased with the great jeans, the great price, and the speedy delivery. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Simply the best!
Mercy; I've been ordering from Lands End since 1974! I couldn't fathom life w/o Lands End!
17 July 2026
Reply from Lands' End Europe ltd
Judith,
We are so incredibly happy to hear about your long-standing loyalty! It means the world to us that we've been a part of your life for so many years. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
All went well and top 🔝 s lovely!
9 July 2026
Reply from Lands' End Europe ltd
Victoria,
We appreciate your positive feedback! We are so glad to hear that everything went well and that you love your top. Thank you for your review.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Very pleased with quality of fabric and…
Very pleased with quality of fabric and make of items. Sizes vary though. Good delivery also. Thank you.
23 July 2026
Reply from Lands' End Europe ltd
Sue Thompson,
We're so pleased to hear you're happy with the quality of our fabric and the make of your items, and that delivery was good! We appreciate your feedback regarding sizing variations.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy you were pleased with the quick service.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Parcel delivered to wrong address which I had to sort myself but they immediately offered my delivery refund.Mf
Parcel delivered to wrong address which I eventually sorted myself but they di
23 July 2026
Reply from Lands' End Europe ltd
MF,
We are truly sorry to hear about the misdelivery and the inconvenience this caused. We are reviewing our delivery processes to prevent this from happening again.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Lovely linen shirt
This linen shirt is great. Lovely fabric and looks lovely on.
My complaint about Lands End is that they stopped selling clothes for tall women. I have been a customer(at different addresses) for 30 years and I used to buy so many more things from them and loved their quality. Now the only things I can buy are any shirts / blouses that come at longer lengths. So hugely disappointed .
23 July 2026
Reply from Lands' End Europe ltd
Penny,
We're so glad to hear you love the linen shirt! We truly appreciate your long-standing loyalty and understand your disappointment regarding the availability of tall women's clothing. We value your feedback and will certainly pass it on to our team for consideration.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
As ever excellent & timely service &…
As ever excellent & timely service & kept informed of progress of order
23 July 2026
Reply from Lands' End Europe ltd
Chris,
We're so pleased to hear you received excellent and timely service, and that you were kept informed of your order's progress. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
nice cardigan
23 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you love your cardigan, thank you for your comments.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
I wish there was a returns label included in the parcel.
The item arrived promptly, but I needed to return it.
I wish Lands End would provide a returns label in the parcel so that customers don't have to go to the website and print a returns label.
14 July 2026
Reply from Lands' End Europe ltd
B.,
We're pleased to hear that your item arrived promptly, although we're sorry it wasn't quite right for you.
We can see that you used our online returns portal, which is designed to provide a quicker and more streamlined refund process. When creating a return through the portal, there is also the option to select a QR code instead of printing a label. This can be taken to your local Post Office or ParcelShop, where they can print the label for you.
If we can be of any further assistance in the future, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Refund without fuss
I returned item because unsuitable colour.
I had misjudged catalogue illustration. Timely refund without fuss.
23 July 2026
Reply from Lands' End Europe ltd
John,
We appreciate your feedback regarding the item's colour and the catalogue illustration. We are glad to hear that the refund process was timely and hassle-free for you.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
The difference between US and UK
The difference between US and UK
sizing needs to be clearer
Also there should be a less complicated return system
I ordered what I thought was a US 10, only to have a UK 10, US 6, it has taken a week to sort out
I will think carefully about using Lands End
again
23 July 2026
Reply from Lands' End Europe ltd
Dorothy Couch,
We're sorry to hear about the confusion regarding the sizing and that the returns process was not as straightforward as you expected. We understand how frustrating this can be when ordering online.
We can see that a member of our Customer Service team has already been in touch and provided support with a return label for you. We also appreciate your comments regarding the clarity of our UK and US sizing information and the returns process, and we will ensure this feedback is shared with the relevant teams for review.
If we can be of any further assistance in the future, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Quality fabric
I received great shorts in a soft but substantial denim mix. They have a comfortable elastic at the waist, comfort being the most important thing for me. Also a good length just on the knee, quite flattering
23 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you love your shorts and find them comfortable with their soft, substantial denim mix and elastic waist. It's wonderful that the length is just right and flattering for you.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Alice, Lands' End Europe ltd
Great experience but sadly discovered…
Great experience but sadly discovered that this is an American company. I had always assumed it was British so despite loving the clothes I won’t be ordering again.
23 July 2026
Reply from Lands' End Europe ltd
We're happy to hear you've enjoyed our clothes! Thank you for your feedback.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy you found our service efficient and our products to be of good quality. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
quick delivery as per instructions
23 July 2026
Reply from Lands' End Europe ltd
We appreciate your positive feedback. We're glad your delivery was quick and as per your instructions. Thank you for your review!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Excellent service!
Ordering was very easy and the product was great value. It arrived promptly and well wrapped, all in all I’m delighted with my purchase.
23 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that ordering was easy and that you found the product to be great value. It's wonderful that it arrived promptly and was well wrapped, and that you're delighted with your purchase.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Brilliant service
Brilliant service, excellent products and delivery. Shame you no longer do trouser hemming. Very difficult when you are inside leg 36”.
23 July 2026
Reply from Lands' End Europe ltd
We're delighted to hear you've had brilliant service, excellent products, and delivery. We understand your disappointment regarding the discontinuation of our trouser hemming service, especially given your specific needs. We appreciate you bringing this to our attention.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
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