Land Rover Reviews 

Apart from the initial sale and even then they asked for more deposit even after agreeing sale. After 4 years and no missed payments they are such a shocking company and wouldn’t recommend Range Rover to anyone!! The name is just a name!! Beware this company are not the prestigious brand they’re made out to be. Their partnership with Blackhorse finance is nothing short of being a scam and try and fleece you for every penny! AVOID! Go to Audi or BMW. Shambles

Cam chain broke at 77,000 miles - car was always serviced. Cam chain is said to be not a serviceable item, nor at that mileage was it necessary to change. My online customer services complaint was left unanswered.

I purchase a second hand Range Rover Evoque. The warranty premium cover will not cover the cost of the replacement of the cam chain because of a. The expense and b . The unreliability of the cam chain. Hatfield’s Shrewsbury told me there was a 6 month waiting list to get new cars booked in with them just for diagnostics so asked me to look elsewhere. I still haven’t had an answer from Customer Services who were messaged on line over a year ago.

I really would appreciate a solution to this and my car fixed reliably.

Very bad customer service in cheater branch because they don’t respect the customer and very bad service so don’t trust them

Called Land rover assist and told them my car had a hole in the tyre. They patched the tyre and said that it could be driven to a garage. It wasn't and the tyre blew again whilst driving causing a near accident. I called again and said it needed to be towed. Land rover assist said they would patch it again but not tow it. i explained that this is not road worthy and i wasn't willing to put my life and the lives of others at risk with this solution. I was told that was the only solution they were willing to offer. Land Rover assist are putting lives at risk to save money. They really should be closed down. I will be sending a report to the police as they should be aware that this company are sending cars back on to the road knowing them to be dangerous.

JLR, very poor aftercare customer service. Lovely car when it works, however 50% of time car does not work and the poor Customer Service you receive when you are trying to fix the vehicle is non existent. Buyer Beware.

Absolute farce. From the minute my car was taken in. It was scheduled for 2 recall jobs (FREE JOBS MIGHT I ADD). We brought it in for 10am as asked an was told it'd be done for 6pm. By 5pm we hadn't heard so we rang an were told to head for the car which we did. We're a good 40mins away so after half way of being there the man rang us back an said the car was still in pieces an the mechanic had gone home for the weekend. So itd be Monday which I was not happy about, noone let us know. If I hadn't of rang there was no way I'd of known as noone had the courtesy of ringing us an we had to chase up on top of wasting our time by heading there an fuel cost. By Monday we were told as it was being updated the previous owner had it mapped so the car system had shut down an it wouldn't start at all due to something yous had done????. Obviously we had your car which hasn't moved all the week when we had it. They said they would have to replace the whole system an they couldn't override it which they quoted £3k+ as you imagine i wasn't happy. Being such a big known firm I'd of assumed you were prepared for something like that. But NO it was coming in as my cost even though it was done by yourselfs. All week the man we spoke to was keeping us posted an said we had till the Friday (3-4 days) to sort the money an pay for the whole thing to be repaired. Otherwise we would get charged for the car being in your care an the car you borrowed us which we did say it could be picked up anyway as it wasn't being used. I then had 2 days to sort my car to be collected by a recovery as I was on a clock. I had to pay £100 for the collection an £300 for the map to be sorted by a garage near to home. On top of being told all week my car didn't start which was a lie as my husband got in an it turned on. Surely if you are diung things like that they should be prepared to fix it. Ontop of wanting to charge me over £3k+ later in the week after declining the work they were really rude when my husband was calling which is not acceptable clearly down to us not paying them to do the work so they weren't happy. I'm not out of pocket of £400 due to 2 jobs you did that were recalls. An top it off I had a video with the mechanic showing me what he did to telling me there's several oil leaks an wanting me to pay an extra £2k for jobs like I'd trust you to touch my car again. Ontop of me having problems at home you kept my car for nearly 2 weeks, threatened to charge us for storage an the car you lent us which I offered someone to come an get it as I had surgery on that Monday so it was all put on my husband to sort as I couldn't drive on top if him working lomg hours also. I have never known a company to think thats ok to treat there customers that way it's absolutely disgusting. I have spoken to 2x follow up calls about my experience an told them I will be going to head office today.

Our discovery sport is coming up to 3 years old and we received a letter from Land Rover in early November reminding us of this and offering an extended warranty for £756 for a further 12 months. Knowing we had until mid Dec to arrange this I am now astounded when we go back to arrange this that the price in 3 weeks has jumped by 24% to £956! We have been in contact with JLR asking them to honour what they provided less than 1 month ago to an existing customer but they are quite simply unwilling to do this which I find astounding and of poor practice for a loyal customer - shame on you

We spent £135k on a Range Rover P460e Hybrid autobiography which whilst it drives wonderfully and turns in amazing small spaces for such a large car thanks too it’s 4 wheel steering setup it is badly let down by its InControl app. A better name for it would be the NoControl app. We also have Tesla whose app is extremely easy to use and reliable. Unlike the Landrover app which appears to be the combined effort of 50+ of Landrover’s sub contract parts supplier. Hence the most likely reason only a few features of the app have ever worked. The most annoying thing being the local dealers refuse to accept the car in for service and simply refer you contact the InControl support by phone or email who then treat you like a Landrover engineer asking to delete the app reinstalled press this button in the car for 30 seconds then take the car for 2 Mile run! When we paid so much for a car we expect to be able to return to the dealership for them to fix it not use us as their unpaid employee when we have better things to be doing. We tried everything they said and it still does not work fully on all the features.

Don’t trust there promises,spent 60k on used discovery but had 3 faults when picked up and told to get help yourself , warranty pointless told need to wait 6 weeks to get fixed

Absolutely appalling. Completely ignored my questions and challenges. I’ve lost a lot of money I could ill afford to loose. I had extended warranty which seems to cover zilch. In the words of Mr Bates v The Post Office “ we’re just skint little people”. I simply don’t understand how a huge company like this gets to continuously receive such terrible reviews and continue without challenge. Disgraceful and dishonourable.
It asks for a date of experience - mine challenge has been going on for the last 6 months.

Worst company to deal with. Service don't reply to e mails or answer phone calls . Select sales and they answer promptly then complain when you ask to be put through to service , which they can't !

Am owner of a Land Rover EVOQUE Diesel
I love this car which runs extremely well. The 4 wheel is exceptional and the inside is well designed.
PROBLEM
My car bumper has been serious ly dammaged by another vehicule
The new Bumper has been on order for now over 9 Weeks and the part has not arrived yet at my Land Rover garage cannot get any supply date from Land Rover system.
For a Luxury Car Company it is NOT ACCEPTABLE
Surprising that they treat current customers in such way. No courtesy vehicule proposed
How can one accept to have his car bloqued for so long from a Luxury Car Company

The JLR vehicles are fabulous to look at but that is as far as it goes.
Too many faults many of them being manufacturing issues and JLR do not take responsibility.
My Range Rover Evoque is a 2017 model with less than 50.000 miles on the clock. I have had to replace the door locks due to them being poor quality and failing.
The front panel came off and broke in slight flood water and my Windscreen starting leaking.
JLR were not interested when I contacted them they said I would have to pay for diagnostics!!!!!
Took RR to windscreen specialist who removed, sealed and refitted my screen for £192. JLR wanted £250 an hour just to diagnose.
The windscreen specialist advised me he does on average 6 RR a month with the same issue insufficient bonding along the top of the screen.
JLR - appalling customer service, no accountability and poor quality parts on such expensive cars. SHAME ON YOU.
I will not be buying another one!!!

Given that reviews from owners & media indicate LR are a substantially less reliable brand, might it account for the abysmal availability of spare parts due to demand?
Be very aware if you develop a fault rending the car unusable you may be using the bus a deal longer than anticipated. Currently waiting over 3 weeks for a key.

Well over a month now & beyond the dealers hoped for delivery date and the last one having involved the Client Relations team. The dealer hasn’t been able to get any thing further from his Regional Account Mgr either. Contacting LR again today via their chat service I met with an apologetic response from ‘Precious’ "We are not responsible for retailers, there is not much we can do in this regard, the manufacturer has no involvement in this regard".

great reception as soon as the automatic doors opened the sales team (chris and co ) were very professional ,they made buying my new car a pleasurable experience nothing was too much trouble to them thanks all..

Had an issue with my Defender whereby I was unable to drive it any further. I had a call with LR assist, very professional wasn't on hold, a location link was sent to me so they knew exactly where I was and Chris the technician was with me in 90 minutes. He was able to get me moving and even came back to my home after doing a few miles to ensure the car was running well. He's just been back to finish the fitting of part. Very professional and great service given the circumstances.
Thank you all.
Matt

Range Rover Sport 2023, rear brakes need replacement 20k miles. Radiator was replaced multiple times due to coolant leaks. Bad service with undercarriage cover broken multiple times

Avoid Evoque and Landrover, I've had my car for 2 years continuously having issues. Biggest one is it emergency breaking whilst I'm driving with me and my family in the car. READING service team are the worst. They've not taken anything seriously, I've had to esclate to Landrover UK. Serious Safety risk noone allowing me to reject the car on safety grounds.

To make matters worst due to Range Rover Sport security issues, despite having an Evoque, my insurance has gone up from £500, to £900 and now £1500. With many insurers refusing to insure my car including Landrover.

Don't waste your money!!!!

NEVER USE THIS COMPANY!!!!!
Once again car dropped off for a repair(hybrid that wont run on electirc!!!)....book over a month ago(first appointment apparently)......dropped at 9.30 and told when I called them at 4.30pm that no one has even looked at it......not the first time.....this company is a disgrace.....NEVER USE THEM!!!!!

Bought a used car from marshals Land Rover. Milton park. The service I got from Fiona Taylor was fantastic I was made to feel welcome and appreciated the work she done.
Mark