The best business on the market for LED lights.We bought Hight quality energy efficiency light tubes at a very reasonable cost. Fast delivery . The package was sealed in a very professional way. We... See more
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Avoid if You Expect Any After-Sales Support My experience with this supplier has been extremely disappointing. I purchased four lamp tubes. One arrived broken, and the other three were t... See more
I bought a T12 Florescent strip light to replace an old one in an old fitting in our veranda. I was so lucky to find one of these on the website at General Lamps. I rang my order through and the lig... See more
If you run a valve amplifier, spare parts are becoming difficult to find. I needed a replacement 6.3v 10mm bayonet bulb for the power lamp on my Victory V30. It is NOT easy finding a good place to sou... See more
Company details
Written by the company
Why buy from lamps-on-line.com ? lamps-on-line.com was established in 2000. We supply 80,000 lightbulbs every month. Lamps-on-line.com have a no quibble returns policy, and we don't charge carriage on any order over £35 in value. All orders placed by 4pm are despatched that day.
Contact info
Unit 11A, Lane End Industrial Estate, HP14 3BY, High Wycombe, United Kingdom
- 01494 880099
- sales@generallamps.com
- www.lamps-on-line.com
4.0
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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I bought some lights from this company…
I bought some lights from this company in November. They came but unfortunately I chose the wrong fitting. I have been trying to return my lamps for 2 months but cannot get a reply to my email requesting an address to return to. I have emailed 5 times and have had no answer so far.
17 November 2022
Unprompted review
Brilliant service
Brilliant service. Delivered safely and in a timely manner. Thank You
12 January 2023
I can get the ones I like was well…
I can get the ones I like was well packed and delivered in good condition
4 January 2023
Candle lamps .—Recently I have bought a pack of candle…
Recently I have bought a pack of candle lamps via General lamps website.
All good to go, the lamps were delivered at my doorstep in time and in a special package due to fragile.
Nice company , quick and effective.
30 December 2022
I needed 1 lamp bought a pack of 5…
I needed 1 lamp bought a pack of 5 first2 I tried didn’t work. Third time lucky! I haven’t tried the other2!
10 January 2023
A bit of delay because of Christmas and…
A bit of delay because of Christmas and postal strike but still very good
11 January 2023
GLS Light Bulb 240V 25W B22D Pearl 10 pack
Ordered the following incandescent light bulbs; 'GLS Light Bulb 240V 25W B22D Pearl 10 pack', for my outside porch lanterns and they only lasted about a day, blowing when switched on! The bulbs work ok indoors though, so suggest only buying them for indoor usage only, as no good with outdoor light fittings. Website stated they were ‘Standard Household Light Bulbs’, yet packaging stated they were ‘Not’ for using at home and are for industrial use only, further mentioning that they are for ‘traffic light’ use! (I was told this was to do with EU legislation). Thinking it might be due to the cold weather, I replaced them with 40w candle bulbs from other indoor light fittings and they worked fine.
General Lamps told me they weren't sure why they were failing early and offered to test them if I sent some back. I have requested a postage returns label for the remaining bulbs as well as a refund, but have not heard anything since 16th December 2022.
15 December 2022
Great service
3 January 2023
Quick and efficient
9 January 2023
Money taken; no sign of goods.
I placed my order on 26th December and the payment was taken from my account. Since then I have heard nothing, although I emailed the company on 5th January to ask when my order will be delivered.
It is now late afternoon on 9th January and I have still had no reply.
9 January 2023
Reply from General Lamps
Hi Cathy, Our service team emailed you to advise that we were having issues sourcing this items as effectively it has been discontonued and credited you back for your order.
I can confirm that since the new year we found some stock in the Netherlands and have imported these so it is now available again. You will need to reorder these , to help below is the link to them on our website.
https://www.lamps-on-line.com/fluorescent-tube-f65w-35-535-5ft-65w-white.html
Best Regards
Service Team
Haven’t received purchased that’s over…
Haven’t received purchased that’s over 2 weeks emailed for feedback have not received a reply
9 January 2023
Reply from General Lamps
Hi Lynn, we have spoken with our supplier for these tubes and they are struggling to get them since the EU ban on T12 tubes. Its probably best that we will cancel and credit back your order . If you could call one of our team on 01494 880099 option 1 we can talk to you about the options we have available
Best Regards
Service
Good product range and service
Good product range. Competitive prices and accurate delivery.
Would recommend and definitely use again.
6 January 2023
Item never arrived
20 December 2022
Reply from General Lamps
Hi John, I have tracked your parcel and it was delivered on the 7th January a day after your review. Please can you confirm that you now have your goods so that we dont have to take any further action
Best Regards
Service Team
The outdoor bulb I ordered arrived…
The outdoor bulb I ordered arrived safely and works satisfactorily. The only problem was not of General Lamps making, in that the Postal strikes meant nearly three weeks in getting delivery.
4 January 2023
Quick delivery despite Christmas…
Quick delivery despite Christmas period. Bulb bought although unusual size was perfect for Santa.
27 December 2022
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