We ordered some bar stools which after 2 weeks showed some issues. I contacted Lakeland and was helped by Lisa. We worked together to find a really good solution to the problem and the replacement pa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We purchased 2 Torek bar stools in aged brown leather with black base and are incredibly happy with our purchase. Firstly the website is clearly laid out with good pictures especially of the fabric c... See more
Company replied
Furniture is lovely- perfect for what we what it for. It was the delivery that a bit painful. 5 chairs ordered but 3 arrived and a random chair we hadn't ordered. The 3rd chair seat didn't marry up t... See more
Company replied
I needed a replacement star base and gas lift for a chair, preferably in brass. It turns out this is surprisingly hard to buy in the UK! Lakeland were the only place I could find online, it was reason... See more
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Company details
Information provided by various external sources
We specialise in high end reproductions of famous designs of all the modern classics, as well as a huge range of the UK's best value bar stools and dining chairs. We are one of the UK's largest suppliers of Classic Furniture Reproductions. We also offer a range of outdoor items including Marquees, Home and Office Furniture.
Contact info
Glebe Street, OL2 7SF, Shaw, United Kingdom
- 0844 870 6961
- support@lakeland-furniture.co.uk
- www.lakeland-furniture.co.uk
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great response
Dissappointed at lack of assembly instructions BUT , immediate response to my email with advice ensures ongoing custom , well done !
13 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Anthony,
Thank you for your feedback! We’re sorry to hear about the initial lack of assembly instructions, but we’re glad our team could provide quick assistance and resolve the issue for you. Your continued support means a lot to us—thank you!
Kind regards,
Sam
The Lakeland Furniture Team
Great chair and exactly what we needed…
Great chair and exactly what we needed which was hard to find (height adjustable chair without casters so we can use it in the living room)! Also, very fuss-free delivery and all that! 5 stars from us!
17 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thank you so much for the fantastic review! We're thrilled to hear that the chair is exactly what you needed and that it fits your living room perfectly. It's great to know the delivery process was smooth too. We really appreciate the 5 stars—thank you for your support!
Kind regards,
Sam
The Lakeland Furniture Team
A comfortable small desk chair
A comfortable small desk chair - just what I was looking for!
10 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Elizabeth,
Thank you for your review! We're so glad to hear that the chair is exactly what you were looking for and that it's comfortable. If you need anything else, feel free to reach out. Enjoy your new desk chair!
Kind regards,
Sam
The Lakeland Furniture Team
Good products, good service
Good products, fast a d efficient service. There was an issue with one product and it was replaced immediately causing minimum disruption. Thank you
20 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Jessica,
Thank you for your kind review! We're thrilled to hear you were happy with our products and service. We’re also glad we could resolve the issue quickly and with minimal disruption. If you ever need anything else, don’t hesitate to reach out. Thanks again for your support!
Kind regards,
Sam
The Lakeland Furniture Team
Lovely products great customer service
Lovely bar stools ordered and really great quality. Would have been 5 stars but screws provided were too short to attach the seat to legs. No instructions provided on putting the bar stool together and the only instructions available on the website are for gas life stools.
However, can’t fault the customer service who refunded next day delivery due to delay in shipment, and have previously had to send another order back which was hassle free.
Very likely to order again.
10 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thank you for your feedback and for your kind words about our bar stools and customer service! We're delighted to hear you’re pleased with the quality of the product and the support you received.
We sincerely apologise for the inconvenience caused by the short screws and lack of assembly instructions for your particular model. We’ll review this with our team to ensure instructions are more accessible and that all assembly materials are sufficient for future orders.
It’s wonderful to hear you’d consider ordering from us again, and we look forward to serving you in the future. If there’s anything else we can assist with, please don’t hesitate to reach out.
Kind regards Sam
The Lakeland Furniture Team
Great office chair - no fuss
Good selection of office chairs and quick delivery
7 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Claire,
Thank you for your feedback! We're so pleased to hear you enjoyed our selection of office chairs and that your delivery was quick. If there's anything else we can assist you with or if you have any future needs, we’re here to help. Thanks again for choosing us!
Kind regards Sam
The Lakeland Furniture Team
Great replacement base for my kitchen stool
Great replacement base for my kitchen stool, sent quickly and next day delivery. Highly recommended
3 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Kate,
Thank you for your wonderful review! We’re so glad to hear you’re happy with the replacement base for your kitchen stool and that it arrived so quickly.
Your recommendation means a lot to us, and we look forward to serving you again in the future!
Best regards,
Sam
Carefully check your delivery
Bought 3 Aspen bar stools, which were easy to put together and are comfortable to sit on. Unfortunately 2 or the 3 bases were had marks and scratches on. These were replaced quickly and with no need to return the old bases.
Communication was by email, food Customer services and a quick response.
4 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Mirella,
Thank you for taking the time to share your experience. We're glad to hear you found the Aspen bar stools easy to assemble and comfortable to use. We’re sorry about the marks and scratches on the bases but are pleased we could resolve the issue quickly for you.
Your kind words about our customer service and communication mean a lot to us. If there’s anything else we can help with, don’t hesitate to get in touch.
Best regards,
Sam
Bar stools
Ordered 2 barstools for my newly built kitchen. They were delivered in a timely manner and communication was fab! The bar stools look great too!
Thank you
2 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Morning Vina,
Thank you for your lovely review! We're thrilled to hear that you’re happy with your new bar stools and that they’ve made a great addition to your newly built kitchen. It’s also great to know you were pleased with the timely delivery and our communication.
Thank you for choosing us—we hope to serve you again in the future!
Best regards,
Sam
I have not heard anything from them
I have finally had an email to say tbe,products are on their way. It would have helped an employee manning the phones and email to say what was going on. I appreciate that the weather is bad.
10 January 2025
Unprompted review
Reply from Lakeland Furniture
Good Afternoon Julie,
Thank you for your feedback, and I’m sorry to hear that you feel this way and that you felt there was nobody available to assist you with your order.
Unfortunately, we have experienced a power cut at our dispatch centre over the past 24 hours, which has caused some delays, and set us back slightly. I sincerely apologize if your order has been affected by this unforeseen issue.
If you still need assistance, please don’t hesitate to contact our customer service team at support@lakeland-furniture.co.uk, and we will be more than happy to help.
We appreciate your understanding and patience during this time and value your feedback.
Kind regards,
Natalie
It was nice and easy to find the chair…
It was nice and easy to find the chair we wanted for our sons room. Once we found it, it was easy to set up an account, enter our billing and delivery details. The communication for the order was good and so was the communication about the delivery. The delivery company also did a good job, it was well packaged, on time and left in a safe place for me.
22 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning Doug,
Thank you for your kind review! We’re so pleased to hear that you found the perfect chair for your son’s room and that the process of setting up your account and placing your order was smooth.
It’s great to know that our communication met your expectations and that the delivery company did a fantastic job, ensuring everything arrived safely and on time.
Your feedback means a lot to us, and we’re glad we could provide such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Kind regards,
Sam
The Lakeland Furniture Team
Great office chair
Bought an office chair that was delivered quickly, despite being ordered just before Christmas. Easy to put together, looks great and is very comfortable.
24 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thank you so much for your wonderful feedback! We're thrilled to hear that your office chair was delivered quickly, especially during the busy holiday season. It’s great to know that it was easy to assemble, looks fantastic, and is comfortable too.
We truly appreciate your support and are delighted to have met your expectations. If there’s anything else we can do for you, don’t hesitate to get in touch!
Kind regards,
Sam
The Lakeland Furniture Team
Delivery problems but good service
My delivery was later than advised and parts were missing. When the replacement seat arrived it was the wrong style and had to be replaced again. The customer service was very helpful throughout but the warehouse seems to be not working well. Despite all the problems I would use Lakeland again, I like their products.
20 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thank you for taking the time to share your experience with us. We sincerely apologise for the delays and the issues with missing parts and incorrect replacements—it’s clear we fell short of the smooth experience we aim to provide.
However, we’re pleased to hear that our customer service team was able to assist you throughout, and we truly appreciate your understanding and loyalty despite the challenges. Rest assured, we’re working closely with our warehouse team to address these issues and improve our processes.
Thank you for your kind words about our products and for giving us another chance—we look forward to serving you better in the future.
Kind regards,
Sam
Lakeland furniture Team
First chair arrived damaged in a box…
First chair arrived damaged in a box that looked like it had already been ripped open and it had no fixings. Customer service was good to get a replacement chair in 2 days but this also didn’t have any fixings. In the end I got some bolts from screw fix.
11 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning Matthew,
Thank you for your feedback, and we sincerely apologise for the inconvenience you experienced with the chair. While we’re glad to hear that our customer service team was able to arrange a replacement quickly, we’re sorry that the fixings were missing again, which added frustration to your experience.
If you still need fixings, please don’t hesitate to email support@lakeland-furniture.co.uk, and our team will ensure they are sent out to you right away. We truly appreciate your patience and understanding, and we hope to have the chance to provide a smoother experience in the future.
Kind regards,
Sam
Lakeland Furniture Team
Office chair.
Office chair.
I was looking for a small office chair and bingo found exactly what I wanted at a very reasonable price AND delivered from stock before Christmas. The chair went together easily and is very comfortable.
Thank you Lakeland Furniture. I have never used you before but will certainly look at your site first in future.
L.Silvester
12 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning Lynn,
Thank you for sharing your wonderful feedback! We’re so pleased to hear that you found the perfect office chair at a great price and that it was delivered in time for Christmas. It’s also fantastic to know the assembly was easy and the chair is comfortable—just what we aim for!
We truly appreciate your kind words and are thrilled to have earned your trust. Thank you again for choosing Lakeland Furniture, and we look forward to helping you find what you need in the future.
Kind regards,
Sam
Lakeland Furniture Team
A very good quality of the bar stools
A very good quality of the bar stools, great service and amazing communication
Highly recommended
20 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning Ewa,
Thank you so much for your fantastic review! We’re delighted to hear that you’re happy with the quality of your bar stools and that our service and communication met your expectations.
Your recommendation means a lot to us, and we’re thrilled to have had the opportunity to serve you. Please don’t hesitate to reach out if you need anything else—we’d be happy to help!
Kind regards,
Sam
Lakeland Furniture Team
This should really be a 1 star review…
This should really be a 1 star review but the customer service absolutely excelled so it would be unfair to do anything but sing their praises.
The desk chair I ordered arrived with no problems and I set about assembling the metal base to the leather chair. After struggling for an hour, it was obvious that the screws supplied were far too short.
The next day I fired off an email and within 48 hours, I received a set of longer screws. I once more set about assembling the chair only to find that the thread had stripped in one of the holes and the 4th and final screw would not locate.
I once more sent an email, half thinking that the chair was at least stable even with only three screws. However, within 48 hours another chair top arrived and finally I was able to properly assemble the chair.
So yes it would have been great if it had all come together at the first attempt but I cannot fault the effort they put into finally getting it right. Hats off to Lakeland, I wouldn't hesitate to use them again
6 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning David,
Thank you for sharing your experience. While we’re truly sorry for the initial frustrations with the assembly process, we’re delighted to hear that our customer service team was able to resolve the issues to your satisfaction.
We always strive to ensure that every customer’s journey is as smooth as possible, and while it’s clear we didn’t get everything right the first time, your patience and understanding allowed us the opportunity to make things right. Your kind words about our team mean a lot, and we’ll be sure to pass them along!
Thank you for your trust and for giving us the chance to provide a positive outcome. We’re thrilled to know that, in the end, you were able to enjoy your new chair. We look forward to serving you again in the future!
Best regards,
Sam
Lakeland Furniture Team
Excellent service
Never used Lakeland, but will defiantly be purchasing more items. Excellent service. The order came late, my next day delivery charge was refunded. Stools were faulty, very straight forward exchange process thanks to a very helpful lady called Lisa.
27 November 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning Shauna,
Thank you for your review! We’re so pleased to hear that, despite the initial issues, our team could provide excellent service and a straightforward exchange process. We’ll be sure to pass your kind words along to Lisa! We look forward to assisting you with your future purchases and appreciate your support.
Kind regards Sam
Received goods in good time
Received four stools in good time. They look good quality but unfortunately one of the connection parts is smashed. Customer service is very good, already sent replacement part. Stools very easy to put together. Sturdy, comfortable and smart. Highly recommended
10 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning Alison,
Thank you for your feedback! We're glad to hear that you’re happy with the quality and design of the stools and found them easy to assemble. We’re sorry about the issue with the connection part but are pleased our customer service team could assist promptly. Thank you for your recommendation, and we hope you enjoy your sturdy and comfortable stools for years to come!
Kind regards Sam
Great looking bar stools
Great looking bar stools, easy to assemble and arrived quickley
4 December 2024
Unprompted review
Reply from Lakeland Furniture
Good Morning,
Thank you for your review! We're delighted to hear you’re happy with your bar stools and that assembly was a breeze. It’s great to know they arrived quickly too. We appreciate your support and hope you enjoy your new stools!
Kind regards Sam
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