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Laines London Reviews 

389
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, beautiful design, and unique appeal, often highlighting the comfort and versatility of items. Many people also commend the fast and careful delivery, noting that orders arrive beautifully packaged and often quicker than expected. The customer service is frequently described as outstanding, with staff going above and beyond to provide helpful, professional, and friendly support. However, some customers also noted that delivery times were occasionally slower than anticipated, with a few experiencing delays or needing to chase their orders. A small number of people reported issues such as orders not being dispatched or experiencing extended waiting periods for products.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality, comfort, and... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as excellent, well-made, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt delivery... See more

Order

Customers generally report positive experiences with the ordering process, finding it straightforward and... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very elegant company beautiful products The quality of their slippers is unlike any others and they look fabulous on. All their slippers (summer and winter ones) are gorgeous. The brooches they atta... See more

Company replied

Rated 5 out of 5 stars

Beautiful slippers. I have bought many over the years for myself and for gifts and the quality is always amazing. Everyone always complements them and the fact the broaches can detach if needed allow... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange. I love everything about this company. The slippers are top quality a... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the br... See more

Company replied


Company details

  1. Couture Store
  2. Shoe Store

Written by the company

Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(389)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order. Beautiful handbag delivered quickly. Love Laines London. I always get orders quickly and well packaged.

23 January 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Really great slippers!

Really great slippers!
Just what I was looking for and delivered really quickly.
Couldn't fault the service or the quality.

19 January 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Fantastic Slippers and Experience

I purchased some unique and amazing slippers from Laines London and the entire transaction was seamless. I was actually surprised how quickly I received them given it was an out of country purchase and I had opted for the emblems to be sewn on. Communication was perfect, I received email update statuses along the way until receipt!

14 January 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Excellent

Love my new slippers good quality, feel lovely excellent price as purchased in the sale.
Fast delivery would definitely order again.
Didn’t have to contact them and I like that

12 January 2026
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 3 out of 5 stars

Very narrow fitting which is not…

Very narrow fitting which is not mentioned in the description

11 January 2026
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Reply from Laines London

I am sorry to hear the fit of our slippers are not suitable for you - they do however give out after a few wears - please do get in touch and we can help arrange a return should they not be suitable for you.

Rated 5 out of 5 stars

Christmas Slippers

My neighbour directed me to the site as she always buys from you and I was not disappointed the slippers are just lovely and the service was great

27 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Amazing customer support!

I had an issue with the delivery and, unfortunately, the shipping company couldn’t do anything to help. However, the store’s customer support was absolutely outstanding. They stepped in right away, handled the situation professionally, and made sure everything was resolved.

In the end, I received my products, which are excellent quality, and the whole experience turned into a very positive one thanks to their support. They truly care about their customers and went above and beyond. They’ve definitely gained a customer for life!

27 December 2025
Unprompted review
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Gorgeous present

Bought for a present and she loved them. The badges are good quality and lovely. Followed size advice and went one size up.

24 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Bought a pair of slippers with a…

Bought a pair of slippers with a bulldog broach for a quirky Xmas present for the mrs, she absolutely loved them. Very good quality and true to size. Prompt delivery, even over the Xmas period.
Good experience.

18 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Super easy and wonderful company

Super easy and wonderful company - excellent customer service. My friend bought me a pair over Christmas for my birthday on the 29th and I loved them so much that I bought a pair for another friend of mine the next day.

19 December 2025
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Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

Beautiful slippers was such a pleasure…

Beautiful slippers was such a pleasure to give two pairs for Xmas present to my amazing friends and there reactions were worth it !
I would totally recommend this company as the quality and service is brilliant x
I am going g to treat myself x

18 December 2025
Laines London logo

Reply from Laines London

Thank You for your lovely feedback - it is truly appreciated :)

Rated 5 out of 5 stars

I fell in love

I fell in love with these unique and pretty slippers from Laines London. I was so excited to wear them.
When the package arrived the box looked tampered with. I ordered two pairs of slippers but only one arrived. The receipt was packed for two items.
Chantelle rectified the problem and provided amazing service.

5 January 2026
Unprompted review

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