Laguiole Attitude Reviews 13

I was keen to order a corkscrew and I thought I was ordering through Laguiole, which is a well recognised premium maker of French knives. What I failed to realise was that Laguiole Attitude is a totally different company with a very poor customer service and a misleading website.
The problem is that they don't seem to make the products themselves, but sub contract the work to individual craftsman. That means that items listed on their web site, which they claim they have in stock, may not be in stock. They will take your money and then you wait and wait and wait for the craftsman to maybe make your item. In the interim, they provide no update on when your item will be delivered and no interest in refunding your money, when you find out that they don't have your order in stock.
Their products are not cheap and I wouldn't recommend anyone taking the risk that an item that you have ordered on line is in stock and then you are left with no product, no refund and no clue as to if and when your item will be delivered.
To avoid this situation, buy elsewhere

Avoid this company.

I ordered a sommelier corkscrew on the 14th of August. I was then informed a few days later, that they did not have the corkscrew that i ordered. I asked if delivery at a later time was possible, as i wanted that specific corkscrew.

I was told that they expected delivery of the corkscrew within a fortnight. I kindly waited two weeks, and nothing happened. On the 30th of August, i requested an update and was told, that it would be delivered next week, and there would be no further delay. I waited again, and on the 8th September, i requested an update. No answer to my E-Mail. I wrote again on the 11th of September. I received an answer on the 12th September that they expect delivery of the corkscrew mid next week.

My patience is spent, and i have been waiting a month, for them to fix their own mistakes. I have received nothing from them. Avoid at all costs. They do not withhold their agreements, and are not to be trusted.

Ordered a set of boxed steak knives at the beginning of December and was promised 48hour delivery. They did not arrive until February and the blades were all scratched. When I complained I was told they couldn’t send a new set or refund the cost of the order. These were expensive knives that I ordered for a Christmas present.
I would not use this company.