Ladbrokes Reviews 

4,252
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 618 reviews, most reviewers were let down by their experience overall. Many customers expressed strong dissatisfaction with the fairness of the games and product offerings, often feeling they did not stand a chance to win and that the system was unfair. Reviewers frequently reported issues with payouts, including reduced winnings, refusal of best odds, or funds being taken back after initial payment. The reward system, such as Ladbucks, was often criticized for being overpriced and difficult to redeem, with costs significantly increasing. Some customers also encountered problems with the website and account management, including pages not loading, verification issues, or accounts being locked. However, some customers noted quick processing for withdrawals, with funds often arriving in their accounts within minutes or hours. A few other people also felt that it was one of the better and more reputable online sites, with some even having positive experiences with winning on certain games.

What people talk about most

Website

People report negative experiences with the website, with many describing it as having unfair practices and... See more

Product

Customers consistently note negative experiences with product, particularly regarding software malfunctions... See more

Price

Users describe negative interactions with price, with many feeling that the cost of playing or betting is too... See more

Payment

Consumers find payment to be a source of frustration, often reporting issues with cash-out options... See more

User experience

Reviewers highlight negative aspects of user experience, with many describing it as the worst they've... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wow just wow ladbrokes are the worse site ever I’ve never won a thing apart from 20p 50p proper bad site they don’t give you nothing back at all!! I got a bonus with 5 wishing wells 20 free spins your... See more

Rated 1 out of 5 stars

What a waste of £150. I know there's no guarantee of winning, but this was by far the worst experience I've had. It felt like I didn't stand a chance and my balance just disappeared. Lesson learned –... See more

Rated 1 out of 5 stars

Worst game fairness in all of UK betting websites by a consistent margin. No way to complain/contact available, absolutely shameless company. Avoid at all costs. If I could give negative stars I wo... See more

Rated 1 out of 5 stars

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned... See more


Company details

  1. Betting Agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.2

All reviews

(4,252)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t play Roulette

Don’t play Roulette. I had 5 pound on number 12 and it hit , but no pay out! I rang and emailed Ladbrokes they told me me to go to my game play, I didn’t know how to do this so I followed all steps Ladbrokes told me , I finally got on it found what they wanted screen shotted the game what they asked for emailed all the proof. For them to turn round and say that game doesn’t exist. It baffles my brain I’ve sent them all the proof lol trust me people stay away

8 May 2026
Unprompted review
Rated 1 out of 5 stars

I have spent £600 on slots over the…

I have spent £600 on slots over the past 3 days and every time I got on a bonus I would win small amounts of money & no ware near wat I have put in just seems like one way traffic takes all your money with very little in return very disappointing site for slots / got to the stage I keep on playing hoping I could win a share of my money back so angry I have lost £600 just seems like I have been robbed straight from the 1st spin to the last with no chance of wining anything worth bragging about / absolute joke

7 June 2026
Unprompted review
Rated 1 out of 5 stars

I was playing fishin frenzy off the…

I was playing fishin frenzy off the hook and the mega landed with the fisherman then within a second it crashed reloaded and done the spin again but no mega landed this time and when I contacted them they said it didnt show on my game log that it had crashed or that it landed on mega

5 June 2026
Unprompted review
Rated 1 out of 5 stars

The game set itself to £1 spins and ate my money

Out of any casino sites I have used, this pays out the worst without a doubt. I was in a game playing spins at 20p, decided to take a break for an hour and then went back onto it. The game refreshed putting my spins at £1 without me knowing and chewed through all my money without a single pay back. I was fuming and deleted my account immediately.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Ladbrokes are terrible and I would not…

Ladbrokes are terrible and I would not recommend using them. I have quite a bit of experience with betting websites and the service from Ladbrokes is awful. In particular, a horse bet I recently placed and won suddenly disappeared from their system. When I queried this, Ladbrokes claimed the bet did not exist leaving me out of pocket and without my winnings. It was highly frustrating. If you do bet with Ladbrokes, make sure you screenshot all your bets.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

The biggest scam app ever

The biggest scam app ever. You never win, no matter what slot you play. The games seem to freeze every time you're close to hitting something big. It feels like you have a -1000% chance of winning even a single penny.
I honestly hope they go bankrupt.
I'm not even a big fan of slots. I've only played a few times, spending around £40–£50 for a bit of fun. But when I play for fun, I expect some entertainment, not what feels like pure money theft with virtually no chance of winning.
How are they still allowed to operate without being held accountable? Who is actually checking them? What are the real chances of someone winning?
I don't understand how the UK Gambling Commission allows them to continue. Do they ever properly investigate these companies?
It feels like a third-world system where the rich keep getting richer while ordinary people keep losing money. They're making billions every year, and yet players keep getting the short end of the stick.
At this point, it's hard not to question whether regulators are doing enough to protect consumers. When so many people have the same complaints and these companies continue making billions, something clearly isn't right. I believe we should question the UK gambling commission into this, I bet they know something what we don't. Lemne și pietre după voi!

6 June 2026
Unprompted review
Rated 1 out of 5 stars

0.00 zero stars

0.00 zero stars. Just played £20 on a slots game and playing 40p spins. Got a bonus and 8 free spins . Won not 1 single penny. Please close this place down . Look at the reviews!!!! How is it still going?

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible! I played a lot in past but they seriously want 3000 ladbucks for 3 free spins ridiculous! They recently changed as it was 300 before which was obtainable bit I cba too play now

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Just downloaded the app and added £20…

Just downloaded the app and added £20 for the Harry Kayne to score offer (66/1) and guess what

It won’t let you read the Ts and Cs and just constantly refreshes so you watch a stuck page for 29 minutes

Tried login in to the app - same problem

Absolutely shite
AVOID

3 June 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTLEY DISGUSTED!!!

Absolutley disgusted with this site, I've spent over 1k in the past week on here, dead spin after dead spin after dead spin after dead spin!

No matter what game i went onto, whatever bet size nothing!

I spent over 150 just on one game and no bonus penny wins (this is 1 and 2 pound spins)!!

Steer well clear, wish i had read the reviews b4 hand, 1k of my hard earned cash gone.

I dont expect to win all the time but this takes the biscuit big time!!

You have been warned.

Suffice to say I have closed my account.

One of the other Casinos i know they have is Coral, and Gala Bingo, probably best to assume the same!!

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Scammers, AVOID!!

Absolute scammers, like all others say, you don’t win bonuses, you don’t win any large amount no matter how much you put in. It’s obviously gambling but the R2P is non existent! Absolute con artists

2 June 2026
Unprompted review
Rated 1 out of 5 stars

the worst casino to play its got really…

the worst casino to play its got really bad spend over £100 and didn’t even make a £1 more on top would not recommend for anyone to join this casino its shit total scammers it just robs and nothing else

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Casino isn't a casino just takes ur…

Casino isn't a casino just takes ur money , no wins no bonuses, even if u spend 5 grand with a withdrawal of 800 but it is fair 🤣🤣 yea very fair game play haha laughable it's all a scam all of it.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Parsimonious Ladbrokes

Terrible betting app and site in every possible way but the biggest joke is their promotions and offers like "LadBucks" considering the amount of money they make they don't give much back.

22 May 2026
Unprompted review
Rated 2 out of 5 stars

Safer gambling goverment helping I now…

Safer gambling goverment helping I now have 7 online accounts compared to the one I had am now 34k in debt how has that helped in anyway when I can open 15 accounts in one day don’t tell me your doing it for sake of gambler we all no you’re not or you would ban drinking

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Put a bet on I Am Maximus to win the…

Put a bet on I Am Maximus to win the national a while back. Won around 115 pounds.

Went into bookies, said couldn't pay out as id used google wallet to tap their card reader to pay for a bet rather than use a physical card which noone questioned at the time.

Gave me a couple of phone numbers to contact their head office, including one on a poster on their door, neither worked.

Tried going back one day they'd shut 2 hours earlier then times on their door and wasn't a bank hol or anything.

Went back another day and were doing their usual thing standing next to an open fire exit smoking, I said the numbers they gave me didn't work, was completely calm and polite, they proceed to get a lot nastier and aggressive towards me.

Long story short never did get the winnings, Just never going near a ladbrokes ever again.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Scammers beware!!!

Scammers beware. You place a bet, they sneak in features you never asked for, you win, and they still won’t pay—total scam, avoid at all costs. I’m not a professional gambler; I bet just for fun and don’t mind losing money. What gets to me is being deceived—not the loss itself, but the dishonesty. I like my bets simple, without unnecessary extras. A week ago, I bet on Liverpool to win around midnight, then placed another bet on Arsenal at 3 p.m. By the end of the day, Liverpool lost but Arsenal won, so I expected my Arsenal winnings. Instead, I discovered they’d turned my bet into a “Double” without my consent. I contacted customer service but got no help. It’s not about the money—it’s about the deception. This fraudulent company is a disgrace, ripping people off without shame.

24 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Thieves. Stole 14.93 from closing my account because I withdrew 109.00 that was my profit in the year. Didn't honour outstanding bets, they stop you from winning ladbucks because your in profit. If you lose thousands a week they will be your friends but make 100 quid profit they will close your account and steal any money left in your account. Please never download the fixed app that logs you out when win on casino, they are scammers. Please avoid.

29 May 2026
Unprompted review

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