Ladbrokes Reviews 

4,252
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, most reviewers were let down by their experience overall. Many people found significant issues with the platform's functionality, including pages not loading and links not working, alongside concerns about the fairness of games. Consumers frequently reported that the games, particularly slots, were perceived as unfair with low return-to-player rates, leading to minimal or no winnings and "dead spins" even after substantial spending. Reviewers also expressed frustration with payment practices, such as best odds guaranteed not being honored, and issues with payouts or account closures affecting access to funds. Customer service was often described as unhelpful and providing generic responses, while the cost of redeeming loyalty points was seen as excessively high. However, some customers also noted that the withdrawal process was often fast and efficient, with funds arriving in bank accounts quickly.

What people talk about most

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Price

Customers had negative experiences with price, frequently expressing dissatisfaction with the value and cost... See more

Product

Consumers find the product to be negative, with many reviewers expressing significant dissatisfaction with... See more

Payment

Customers consistently note negative experiences with payment, particularly regarding withdrawals and account... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst game fairness in all of UK betting websites by a consistent margin. No way to complain/contact available, absolutely shameless company. Avoid at all costs. If I could give negative stars I wo... See more

Rated 1 out of 5 stars

It is not true that Ladbrokes honours BOG on horse racing especially with Lucky 15 horse racing bets. Several times now I have been paid out a far less amount because BOG was never given. I telephoned... See more

Rated 1 out of 5 stars

Put a,bet on number 35 on the fishing frenzy roulette it hit a bonus and hit x991 but I never recieved no winnings they froze the game then returned the bet absolute rip off. Wasn't just me the chat... See more

Rated 1 out of 5 stars

Placed a build a bet on football. One player didn’t play the rest of my bet won. They voided my whole bet! Other sites just void the selection individually and bets still stand. Very disappointing wi... See more


Company details

  1. Betting Agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(4,252)

582 reviews in the last 12 months

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Rated 1 out of 5 stars

Placed a build a bet on football

Placed a build a bet on football. One player didn’t play the rest of my bet won. They voided my whole bet! Other sites just void the selection individually and bets still stand. Very disappointing with no prior warning this can happen. Avoid this scam site bet elsewhere

5 July 2026
Unprompted review
Rated 1 out of 5 stars

Misleading bets titles.

Will never use this misleading company again.
Placed a bet for England to win after 90 minutes against Mexico (which they did), only to find I've received NOTHING, and the excuse is, I bet that England would win in the 2nd half, only. What a con and a misleading title to bet from. Now I can understand the hundreds of bad reviews this profit only company gets.
Richard Turpin comes to mind with this profit only company.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Opened a account got verified and made…

Opened a account got verified and made a deposit picking the welcome offer free spins wagered the £10 and won a small amount to be told they have decided not to give me the welcome offer no reason other than they looked at my account and decided not to
Happy to take my money and risk betting it though

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Not a total rip off like some however…

Not a total rip off like some however when you have issues and get directed to customer service with a code to quote they have no idea and dismiss it by saying they don’t deal with that promotion anymore- totally incompetent and unprofessional- not what u expect of a high street name! DO NOT TRUST IT

2 July 2026
Unprompted review
Rated 1 out of 5 stars

The most disgusting site going iv spent…

The most disgusting site going iv spent well over 1000 on this in past 2 months and you can't even get past 50 pounds with out getting kicked off the games or the games glitches they are gone tampering and ut is blatantly obvious they are deffo need reporting to the gambling commission because the rtp is not what it says this is not following gambling regulations

30 June 2026
Unprompted review
Rated 1 out of 5 stars

If you're happy to play just for fun…

If you're happy to play just for fun and don't mind losing all the time without ever winning, then this is the casino for you. In my experience, I haven't had a single win worth mentioning after what feels like millions of spins on the slot games. I don't believe I've ever even won £1 on the slots.

There are plenty of live dealer games to choose from, and I have actually enjoyed those. I've won many times playing the live dealer games, unlike the slot games.

I am considering writing to the Gambling Commission to suggest that live dealer games and slot games should be operated as separate websites because my experience with them has been completely different.

My advice to anyone who mainly plays slot games is: STAY AWAY FROM LADBROKES CASINO.

This review is based entirely on my personal experience.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

????

Yesterday you could see the odds of the team to win the woreld cup and top goalscorer. Now you would have a better chance of finding shergar

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!!!

Avoid at all costs!!!! Worst gambling app out there and just a scam. Did £80 of £1 spins on Golden Winner and it didn't even pay out a single win or cover at least 1 spin, 80 spins of zero wins. Absolute joke of a platform and just taking money for nothing. AVOID ... AVOID ... AVOID!!!!!!!

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Went to withdraw £700 then they asked…

Went to withdraw £700 then they asked for verification to get it . Sent bank card in to start then they closed my account. So now lost my winnings. Verification should be done when you sign up . Utter scam and thieves. Avoid

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Again refused my cashback of 10% on…

Again refused my cashback of 10% on gaming because they say I hadn't opted in when I did. They have done this before and did not pay it out. They are
Iiars and scammers especially when there are technical issues with the website or do temporary maintenance.

I ADVISE ANYONE WHO OPTS INTO A PROMOTION TO GO ONTO LIVE CHAT AFTER CONFIRM THAT YOU OPTED IN TO A PARTICULAR PROMOTION THEN SCREEN SHOT THEIR RESPONSE TO BACK YOU UP SHOULD THEY REFUSE TO PAY UP.

THEY PREY ON THE VULNERABLE
.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Won't be using this app again..

Won't be using this app again... won an acca on the football, they paid out £127... then 2 hours later it was taken away from my account! Part of the bet was under 23 shots in the match, apparently after they paid me they worked out there was 23 shots exactly. Bang out of order paying out then taking it away! Also they like to take away the cash out option when they feel like it!!

17 June 2026
Unprompted review

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