While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
4110 George Rd., Suite 200, 33634, Tampa, United States
Coming from a finance and integration with PSA perspective, I think it's great to have it update the Agreements before billing so there's less manual updates and more accurate billing. It's easy to integrate with the documentation as well.
Connectwise Automate, Automates making IT Miserable!
The implementation has been a nightmare. It constantly crashes, the agents go offline and have to be reinstalled manually, the policies don’t work, the “automation” triggers security monitoring and causes extra paperwork while at the same time not actually doing the automated task, etc. etc. the list goes on…
like most of the other reviews, If I was starting from scratch, knowing what I know now, I would never pick LabTech again.
Moved to Automate from Kaseya. Connectwise seems to get good starts on product upgrades that fizzle out and lack follow through. We get the start of a network mapping feature that once released doesn't seem to ever get flushed out into something useable requiring us to buy additional products to do core RMM functionality like network monitoring.
Scripting engine is good, patch management is wonky. We spend a lot of time with the consulting arm trying to get it to work correctly. Support can't adequately explain why clients get reboot prompts mid day etc.
If I was starting from scratch, knowing what I know now, I don't think I'd pick LabTech again.
Reply from ConnectWise Automate
Hi Mark, I am disappointed to see that you would not choose ConnectWise Automate a second time. I'd like to learn more about what makes you feel this way. Can you email me at SocialMedia@ConnectWise.com so we can discuss this further?
Excellent product that is well supported by vendor. Consider it a 'business critical' system at our firm and highly recommend it!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
