Kyle Foster: Extremely Unprofessional and Rude Auctioneer
The auctioneer, Kyle Foster, was extremely unprofessional and rude to me. I simply questioned why his invoice amount was different from the actual charge to my credit card (The invoice I was sent listed sales tax charges, so I followed up with Mr. Foster, by e-mailing a copy of my Sales and Use Tax Permit, just in case he might need it for verification and to have the charges removed). Although the charge was roughly $1 less than the invoiced amount, it was more than I understood, at the time, it should be, since no follow-up invoice or e-mail was sent explaining the difference. I was trying to understand the difference, still, as I must account for all expenditures for my small business, for tax purposes. I asked him when should I expect a reimbursement for (what I believed to be) the tax charge and sent him a screen-shot of the charge. His response, “Please see there is no tax on the invoice. Please read our terms and conditions of the credit card fee. Thanks”, then immediately followed up with “I honestly don’t know how else to explain that you were not charged sales tax.” Again, I was trying to understand the charge since it was not 100% clear what I was being charged for, in addition to the charge for the auction items. When I asked him to provide a receipt or an invoice that shows the actual charge (a 3.99 percent CC fee, that I was charged, was not reflected on the invoice), so that I may add to my records, his response, “Auction flex software doesn’t have a option to add the credit card fee. Please use your credit card statement for your records. Thanks”. I have not had this issue with other auctions houses and other auction houses have quickly accommodated my requests.
I replied by thanking him for his time and that I would be leaving a review of his auction. His response, “Your ridiculous lady”. He continued with threatening messages and blocked me from bidding with his auction house (a notification was sent to me of his action).
I do NOT recommend this auction house and will never do business with them, again.
17 November 2021
Unprompted review