Kybotech Limited Reviews 

The quality is excellent.

Kybotech has a nice selection of outdoor furniture. I ordered a table and chairs and they arrived in perfect condition. The wood is smooth and looks stylish. It fits well in my garden.

Cancelled an order shortly after placing it, as I was planning to order a larger size. After nearly a week, several phone calls and numerous emails, BillyOh still have not refunded the £795 paid. Needless to say I’ll be getting the larger shed from elsewhere. Terrible customer service and legally dubious practice - avoid.

Found exactly what I needed at Kybotech. Their garden building selection is extensive. The pricing was fair and delivery was quick. Everything arrived in perfect condition. The finished product looks amazing in my garden space.

My experience with Kybotech Limited was positive. I ordered a BBQ grill and it arrived quickly. The quality. The quality was better than expected and the price was fair. I am happy with my purchase.

Excellent experience with Kybotech from start to finish. Their BBQ selection offered great value. The product description matched exactly what I received. Assembly was straightforward with the provided manual. Everything works perfectly and cooking results are fantastic.

The garden furniture I purchased arrived in perfect condition. The price was reasonable for such good quality items. The website made ordering simple and I could track my delivery easily. The chairs are comfortable and look beautiful in my garden space.

AVOID THIS COMPANY LIKE THE PLAGUE!!!!! My family bought me a greenhouse this December from Kybotech via B & Q. 2 essential pieces of the frame are missing from the delivery. I contacted B & Q and Kybotech within the required date after delivery. I was told by B & Q that if Kybotech did not make good the delivery they would 'be on them like a ton of bricks'. Ha ha! Kybotech did email me promising a prompt delivery but according to them the recent adverse weather got in the way of this. A further promise of the delivery happening this last week again has not happened. I am very very disappointed with this as I am left with a large pack of scrap metal and plastic, no greenhouse and my family well and truly out of pocket. AVOID THIS COMPANY LIKE THE PLAGUE!!!!!

Dear Kybotech

Please find below my reference and order numbers:

PS - 1306119: BS303133

You have asked for proof that I have been a customer. If you pretend that I am leaving you fake reviews and that you don’t recognise the transaction I will publish our email exchanges. If you are still having trouble locating my order I will publish my PayPal account showing all the transactions. My one payment for the shoddy and truly unbelievably bad shed that you sent me. I have as requested passed the information required on to Trustpilot which includes my full name and telephone number. You are most welcome to call and discuss my awful experience and why I won’t rescind either my opinion or my reviews. Had you repayed me within the two weeks you had by law you could have had just the one bad review to the rest of all the other bad reviews you received.

I can’t wait for Trading Standards to take a really good look at your business practices - which you know are illegal and diabolical. When, not if they do, I hope they throw the book at you. What I received did not even REMOTELY resemble the beautiful clean and pristine Penton Summerhouse with Side Store on the glossy picture you display in your collection, I’m sure THAT one was built as it should have been, with a sturdy frame and wall that you can’t see through because the gaps that were left leaving it open to the elements. The trampled section, the singed sections and of course the green sections, could have been paint or some green fungi that I don’t recognise but there was also mould on several sections. I paid and waited 4 months for pressure treated timber but it wasn’t that either. What was delivered to me was the polar opposite to the false representation of your pictures.
Whatever the reason, that should never have been manufactured leave alone presented to a customer that has paid a lot of money for the £100 total of the materials used and the hour it took for someone who hates their job to fire at it a few times with a nail gun. I say fired at because mine looked like target practice. I wonder what poor soul will next receive the recycled boards you sent me. Poor sod.

So again, a bad review for you. I don’t fake reviews, you however DO!

I spent an hour and a half reading your 4 & 5 star reviews and checked each one against their other reviews. Not only the rewording of the same reviews. They are AI related and you probably pay someone full time to register fake profiles and submit reviews through them. The amount that have only three reviews one for you, one for Garden Buildings Direct and a random gambling or health site. These are FAKE and you know it.

I hope my reviews have helped some people go to a better place for their, peaceful, tranquil garden building that they are hoping to get. I won’t use your company again nor recommend you even to my worst enemy. Ultimately you are way up at No 1 spot in my top 10 worst experiences, by a country mile and it would take something unimaginable to knock you off the No 1 spot, EVER, I’m SURE! Never will I buy without having done my research first and reading reviews good and bad but concentrate mostly on the good ones, like your 4 & 5 star reviews and look for similarities like the ones that consistently come up in yours. Rarely would you describe a shed as “adorable” yet it comes up time and again, same as the huge garage space that “has plenty of room for my tools.” Over and over? Family Gatherings, Tranquil Space, A calm space to work in away from the house. Repeat, repeat….. ad infinitum!

I still recommend noting all the bad reviews, the real ones 😉 and the 4 & 5 star reviews contain a staggering amount of coincidences in wording.

Why don’t you just man up, accept that your whole mess of interested parties,GBD and BillyOh and Kybotech are all the same dodgy outfit. Kybotech is where the money goes. Whether you phone the BillyOh or the different one for Kybotech the phone is always a message that states it is Garden Buildings Direct that you have reached. 🤬.

So good people until they get their shit together which currently looks pretty unlikely I can only say again. It took 6 months before I got my money back a month after they picked up the trash you actually dared to I deliver.

AVOID, Honestly they are worse than Long Covid or longer. KNOW YOUR RIGHTS. They are by law required to have given you a FULL and CLEARED REFUND. They have 14 DAYS under the Consumer Rights Act, after that they are breaking the law. Misrepresentation IS a criminal offence. Do not accept the ridiculous amount back that they give you. Whatever AGREED T’s & C’s they might throw at you, stand your ground the aren’t worth the words they are written with. You are ENTITLED to receive back the FULL AMOUNT PAID. To the penny.

Anyone already in this mess call CAB, very helpful and will report for you. If you aren’t STEER CLEAR! AVOID.

AVOID this company. DO NOT BUY FROM THEM. I bought a Billy OH log cabin in August, took 5 weeks to receive it. Parts missing. Tried for 6 weeks to get them delivered with no luck. They just lie to you in the hope you will give up. Eventually we agreed that I would get the parts made in a nearby sawmill, which I did. However when it came to paying me back THEY REFUSED! They’re despicable. Shame on you. They never call you. I must’ve spent 30 hours on the phone and sent 50 emails. If you have the misfortune of having bought something, you can Google the Customer Support Manager by searching for Kybotech Org Chart. He won’t speak to you but will hide behind his poor support team. Don’t waste your life. Can’t wait to see the counter comment from them.

They didn't respond to my emails!!!!!!!!!!!!

Posted previously, Garden Buildings Direct (Kybotech) have now had my damaged, returned shed for 2 months, I have still not received a full refund (as is my statutory right) each time I send email or phone all I get is "we are sorting this out, blah, blah" I have been onto Trading standards, who will be dealing with it.....please don't buy a shed from these people.

I purchased a BillyOh Pro Pent Log Cabin Shed on 5th November 2024. It arrived 17 days later, offloaded by a very helpful young guy, who could not do enough at the time. There were three damaged parts in the package, but he took photographs, and said he would take them back with him, to get the matter sorted.

This is where the fun begins! I send a message about my issue, telling Kybotech that the delivery guy has the photos with him. Oh No, Kybotech want me to take my own photographs, and upload them, which is duly done. A few days later, I get another message from Kybotech / BillyOh asking me to identify the parts which are broken. I look through a very limited list at the time, and think I have the correct items. However, another couple of days later, and I have another email, this time with a longer list and once again I am asked to identify their faulty parts! Having done this, I am told that new parts will be ordered and will be delivered within 3-7 working days. That time expired yesterday, so I make yet another call to them. I am told that they will close shortly, for Christmas! Imagine that as a concept! I am then told that my replacement parts will not arrive until probably January, but there are no definite dates that they can give, as to when in January!

So, today Tuesday 17th December, with some time to kill, I thought I would take a drive to their HQ, some thirty miles away. I am met with security, who tell me that they cannot allow me on site. No worries, I ask to speak to someone about Customer Service. I am told that I need to call another number, which I do. I am then met with another Customer Service Rep, and unfold my awful experience to her. I say at that stage, I am properly fed up, and want the whole thing removed, and a refund provided. Imagine what happens next......I'm told that I should wait for a call from their "Cancellations Team!"

So, with just over a week to go before Christmas, I don't have a shed which I can get built, and I now have to wait for a callback.

So, with some time on my hands, while I wait for that call, my advice is save your money, and go somewhere else, if you don't want a headache for Christmas! My next call will be to my Credit Card Company, to advise them, as to the shocking experience that I have had, at the hands of this shower!

This company is really not worth your hard earned cash, for the way it treats customers!

Omg, I wish I had read all these reviews before i ordered this shed.
Purchased through THE RANGE!!!£ and I have now waited 12 weeks for my shed!!! AVOID at all costs!!!! Absolutely disgusting, take your money and not a date for delivery!!! After 3 months
KYBOTECH you want to be ashamed of yourselves!!!!!

Company sent me unsolicited items, I'm assuming in a brushing scam.

Avoid this company KYBOTECH at all costs.
And its subsiduaries BillyOh and GardenBuildings Direct.
Paid over £1200 for a shed that didnt ever appear.
Fighting to get my money back.
Customer service is an absolute joke,,, it is out sourced to another country so they just dont care.
Please listen to al;l the reviews and
AVOID AVOID AVOID AT ALL COSTS

Told by Kybotech to contact their customer support team.....
WHAT DO YOU THINK I (AND EVERYONE ELSE) HAS BEEN DOING ?????

We get the run around time and again....
And when we FINALLY get you to refund our money... You say we have to wait 14 DAYS !!!!!
NOT GOOD ENOUGH
YOUR CUSTOMER SERVICE NOT GOOD ENOUGH

Update: It is now 3rd Dec and I still have no refund
I have had to ask PayPal to intervene as they are absolutly useless. They keep saying we have completed your refund but refuse to give when it was sent, what account it was sent to or give any details of the supposed refund. THANK GOD FOR PAYPAL or I would be £1250 out of pocket. As it is they have had my money for 12 weeks THREE MONTHS !!!! Please Please dont use this group of companies and make sure you tell anyone and everyone about them... My dream is that they never swindle another customer again

Is your life free of care? Do you hate the idea of an 'Interesting life'? Keep yourself sane and DO NOT order a building from Garden Buildings Direct or BillyOh. They were late with delivery, breaching their own T&C's. The building had 20 major faults, and their idea of fixing them was to offer to send replacement parts, even though some of the measurements were correct according to their plan, but did not fit. When contacting by phone or email, I did not speak to the same person twice! They get one star for offering a full refund by email on a SUNDAY afternoon. They took three weeks to collect the faulty building, and while promising a refund within 14 days, breached that, and their T&C's again. Their trite email reply's to other posters on this forum show that they really do not care, as NO-ONE has reposted and admitted that their complaints have been solved. If you want to try to contact them, their email (given in plain sight) is support'at'gardenbuildingsdirect.co.uk However, you can also try productsupport'at'kybotech.com and the CEO (again in plain sight on his website) charles.walton'at'kybotech.co.uk or twitter 'at'Charleswalton direct from his website contact page https://charleswalton.
'dot'co'dot'uk/contact If that fails you could try joining Linkedin and message him at https://linkedin'dot'com/in/charleswalton/?originalSubdomain=uk

I ordered a summerhouse through BillyOh in June, supposed to be delivered in August, after many phone calls and being told delivery would be soon and 15 weeks waiting I cancelled the order and got PayPal to get my money back. I thinkI dodged a bullet here though as from all accounts their products are pretty rubbish anyway. Just a bunch of lying scammers in my opinion.

Subject: Urgent Request for Resolution – Missing Components for BillyOh Shed Order
Dear Mr. Walton CEO, I am writing to express my deep dissatisfaction with the customer service I have received concerning the shed I purchased from BillyOh. After waiting 10 weeks for the initial delivery, I was extremely disappointed to find that several components were missing from the order. For the past four weeks, I have called your customer service team every day, only to be repeatedly promised a despatch date that has never materialised. This ongoing delay and lack of resolution have left me completely frustrated. Under both the Consumer Rights Act 1974 as well as the Consumer Rights Act 2015, I am entitled to receive goods that are of satisfactory quality and fit for purpose, which clearly has not been the case here. I am requesting a statutory remedy, either in the form of a full replacement of the missing components or a refund for the incomplete product I received. This issue needs to be resolved without further delay. Please consider this a formal request for action, and I would appreciate confirmation of your intended course of action within the next 14 days. I will also be looking to be make a formal complaint to Trading Standards via Citizen Advice regarding your treatment of customers. Thank you for your prompt attention to this matter. I trust this will now be handled with the urgency it requires.

This company is appalling. I refer to my order for a log cabin garden building - Kent

As reported in all the 'real' reviews on trust pilot the quality, communication, customer service and delivery are simply unacceptable.

I have cancelled my order, undelivered, and have contacted trading standards to lodge a formal complaint against this joke of a company. I can't believe this company will last much longer as all real 1 star reviews are in the last year.

Stay well clear of any product sold my Kybotech and associated brand names. Its interesting to note the auditors have picked up on weak practices* as outlined in the publicly available company accounts at Companies House. (*highlighted by the majority of customer reviews)