Kybotech Limited Reviews 

1,560
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Summerhouse.... Kit comprised of so many low quality, warped panels, flimsey floor, timber shaped as bananas & doors warped so as impossible to assemble without capenter input. The quality of materi... See more

Company replied

Rated 1 out of 5 stars

I would rate this less if I could. I’ve been waiting 8 weeks for an order that was scheduled for 5. I’ve since cancelled the order due to no delivery which was accepted by their customer servi... See more

Company replied

Rated 1 out of 5 stars

Ordered a shed from there company Garden Buildings Direct. Cancelled order end of December due to a missed delivery with no promise of a new delivery date, just an open order. Promised several times a... See more

Company replied

Rated 5 out of 5 stars

Delivery of my new workshop was made exactly according to my requirements. My building was large and so came on two delivery trucks thankfully with some time in between. Friendly and helpful drivers.... See more

Company replied

Company details

  1. Garden Center

Information provided by various external sources

Kybotech Limited operate a number of online retail stores within the home, garden and outdoor leisure sectors.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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1.8

All reviews

(1,560)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The sales person (Jane) was a pleasure…

The sales person (Jane) was a pleasure to speak to, friendly and very professional,was very helpful and answered all my questions.
The workshop was delivered much sooner than I expected a good bonus. The delivery driver was also professional a quick and smooth process.
I would recommend to friends family and anybody else. A brilliant service from start to finish.

25 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Mr A Sobolewski,

Thank you for your feedback on our service.

Kind Regards

Kybotech Ltd

Rated 1 out of 5 stars

Worst customer service

Deserve -5 but can't. Worst customer experience with your brand Garden Buildings Direct. No accountability and no management, no communication between your departments and only excuses. It has been weeks since told about the incorrect parts and with so many tries I have only got false promises and money wasted on hiring a joiner because your company never fulfils a promise. You should be ashamed of calling yourself a family run business.

23 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Athar

We are sorry to hear your comments, From the details provided we are unable to locate your order.

We would be grateful If you could get back to us with the requested information. Once we have received this we can look into this further for you.

Kind Regards

Garden Buildings Direct

Rated 5 out of 5 stars

Very reasonably price

Very reasonably price and a good size. The only thing I had a problem with was trying to pay with PayPal, apparently kybotech dobt accept this form of payment which I found strange. So I paid via my bank account.

20 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Thank you for your feedback on your purchase.

We are sorry to hear you had trouble paying via Paypal, We do accept PayPal payments and are not aware of any issues. But we will of course ensure this is looked into further.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Second purchase!

Have previously purchased from Garden Buildings Direct, and the shed is still looking as good as it did on day 1, more than six years after initial purchase.
Spoke to Jane in sales today and the purchase of my new shed was completed to my satisfaction in minutes. Excellent service and what a great ambassador for your company!

19 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

We love to hear from our returning customers, Thank you for your feedback on our service.

Kind Regards

Garden Buildings Direct.

Rated 4 out of 5 stars

Great choice of cabins and extras but…

Great choice of cabins and extras but nothing mentioned when you sign up for the newsletter that your discount code is sent to your email address so when you place your order expecting discount taken off it isn't therefore you cannot get the discount and there's no help to get the discount put on from manufacturers end

17 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Thomas

Thank you for your feedback, We are sorry to hear you had trouble with the discount code. We can of course look into this further for you, Please contact our customer care team via your online account. They will be more than happy to assist you further.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Very nice gates

Very nice gates, good looking and easy to assemble

10 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Andrew.

It's great to hear you are happy with your purchase.

Kind Regards

Kybotech Ltd.

Rated 5 out of 5 stars

Good Communication on Progress

After the ordering procedure, which I have previously rated highly, I was kept informed of progress through to despatch. The only slight improvement would have been advice from the courier on the time window for delivery.

10 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Mr Simms

Thank you for your feedback, We do like to keep our customers up to date as much as possible.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Salesperson Greg was excellent

Salesperson Greg was excellent , great customer service , helpful, and able to assist with my purchase
Mistakenly ordered incorrect item , with Greg's assistance actually got item I wanted . Great job done ✔️

5 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Kevin

Thank you for your feedback on our excellent service, its great to hear your feedback.

We are glad we were able to assist you.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

I needed to change my order and the…

I needed to change my order and the staff were really helpful. I would definitely recommend this company

28 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Anne

Thank you for your feedback on our service.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

A great service provided

A great service provided, delivered as expected and communication quick.
The only thing I would change is all the screws, nails etc are in one big bag! But that's just frustrating not dramatic

16 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Aubrey,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated.

Best wishes
Kybotech Limited

Rated 5 out of 5 stars

Great shed..just like to say how polite…

Great shed..just like to say how polite and helpful the driver was…top man. Cannot fault the shed thank you all kind regards Kevin

15 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Kevin,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated

Best wishes
Kybotech Limited

Rated 5 out of 5 stars

Excellent service

Excellent service, when ordering, answered all questions.
Looking forward to delivery x

10 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Tony

Thank you for your feedback on our excellent service.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Good to know

I got a summer house four years ago from you and needed some spare parts after storm damage. No bother! The telephonist was very pleasant and professional. She took my order and it was delivered to the door within a few days by a pleasant driver, at very little cost.

10 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Gwen

Thank you for your feedback on our service, It's great to hear your comments.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Regular updates

Bought a log cabin from this company, i was kept informed of regular updates. Delivered well packed, great online downloadable instructions and video 10/10

9 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Thomas,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated

Best wishes,
Kybotech Ltd

Rated 5 out of 5 stars

Excellent service…

Excellent service…. Good quality product! And I’ve assembled a few😀

2 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Martin,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated and we are pleased to see you are happy with our product and service.

Best wishes,
Kybotech Ltd

Rated 5 out of 5 stars

Ordered shed and was followed up with a…

Ordered shed and was followed up with a call. Requested delivery date change which was sorted and info on delivery e-mailed to me straight away. Very helpful and a pleasure to talk to on phone.

2 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Devizes,

We are pleased to see you have had a great time with our company and our service. We appreciate you taking the time to provide us with feedback on your experience

Best wishes
Kybotech Ltd

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