Kwantum Reviews 

The online platform proved to be exceedingly user-friendly, and the process of placing an order was elegantly straightforward

My recent experience was good this time. The lady did what she was expected to do of course; she did the window measuring.
Prior to that, my experience was not fantastic. It took me up to a year or more to complete my transactions because they were always not finding the details of my transaction on their system, and that always led to starting my transactions all over again. It was tiring. There should be a system that can keep customers' transactions for as long as 5 to 10 years.

I have received my purchace without a detailed bill inside. Also 1 item is missing and very dificult to contact customer services

I would (actually I did already) recommend Kwantum to friends and relatives for the designs/quality/prices. We just ordered the baza loungebank for our balcony and couldn't love it more! It was very easy to mount, high quality, looks great, and was a great deal price-wise

The customer service service is really good.

Curtains purchased and paid fully for Last December 2022, until today July 2023 curtains are not installed yet with no reason. Shame on your customer service!!

This is literally the worst customer experience of my life. They do not pick up the customer service phone. If you get to speak to one person, they say "that is not my problem" and tell you to ring another number, which is never answered. It would be quicker and easier to make the curtains yourself. Will never do business with this store again.

I bought some customized curtains at Kwantum and was very pleased with the interaction from start to finish. Marion, the assistant who helped me when I was ordering the curtains, was excellent, very efficient and helpful and the whole process ran very smoothly. Collecting the curtains was also a very smooth process. My curtains are now hanging in my kitchen and I am very pleased with them.

Excellent products and intuitive website. Staff are very friendly.

I had ordered curtains from Kwantum in 2018 and looking at the quality ordered again but this time the curtains are not a single piece but stitched pieces together for the same length earlier which came in a single piece. highly dissapointed. Waste of quite a lot of money. The stitching is also loose on some places.

We bought a curtain on Kwantum Arnhem, and the staff was so friendly and helpful. Usually we can find the best prices at Kwantum.

Ordered some Roman blinds from Kwantum and generally disappointed in the experience from start to finish. The ordering process is confusing - when selecting the lining they do not make clear the level of transparency so I accidentally ended up ordering black out blinds for our living room when I thought I was just ordering a light coloured backing. I have tried to contact customer service to see if we have any options to change this, through multiple channels, but get no response, even after weeks of waiting. When spending over 1000 EUR on 3 blinds, you expect a decent level of quality (though understand that they can be MUCH more expensive too). The fabric is just ok, the mechanism is stiff, and overall I found better quality and value from a similar set I ordered from Tuiss. After this experience, would not go back to Kwantum.

The sales lady was kind and provide all needed information and assistance.