For my order 80185937, I ordered 4 items: 2 bedside tables and 2 lamps. Unfortunately, only 1 of the 2 bedside tables was delivered. DHL left the two packages in our hallway and then left. I have phot... See more
Company replied
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See what reviewers are saying
Like MANY others - do NOT order from here anymore. Customer Service is not doing anything for you. I ordered something on August 1st. Not delivered. No refund. Reached out to the customer service and... See more
Company replied
Excellent service! Highly recommended! I didn't know that in our times of AI and bots (when no one really cares - just wants your money) there are still businesses which keep 'human' approach (with ve... See more
Company replied
I got a broken lamp because it wasn't protected properly. I provided photo evidence and sent everything to support, however, it's been a while and no one replied or contacted me. Edit: They did get... See more
Company replied
Company details
- Living Room Furniture Store
- Bedroom Furniture Store
- Furniture Store
- Garden Center
- Interior Designer
- Lighting Store
About Kwantum
Information provided by various external sources
Kwantum is de grootste woondiscounter in Nederland en Vlaanderen. Met circa 100 zelfbedieningswinkels op makkelijk bereikbare locaties weten vele klanten ons snel te vinden.
Wij zijn marktleider in vloerbedekking, laminaat, gordijnen, behang en verlichting en
één van de grootste aanbieders van meubelen, tuinmeubelen, keukendecoratie, woningdecoratie, opbergartikelen, gereedschap, en verf.
Kortom, wij bieden een verrassend compleet assortiment van leuke en actuele artikelen voor in en om het huis. Wij bieden de laagste prijs, 365 dagen per jaar, evenals een verrassend complete service. Van het stofferen (confectioneren van gordijnen tot het leggen van vloerbedekking) en inrichten van het huis tot het decoreren en onderhouden van je leefomgeving.
Wij maken je gordijnen en zonwering kant-en-klaar op maat en je vloerbedekking wordt goed en vakkundig gelegd. Onze medewerkers in de winkel zijn vakkundig opgeleid en helpen je graag bij het vinden van de juiste oplossing voor je woonwens. In de winkel, maar ook op internet is het kopen van Kwantumartikelen niet alleen leuk, maar zeker ook heel slim!
Bekijk ons assortiment vandaag nog op www.kwantum.nl.
Contact info
Belle van Zuylenstraat 10, 5032 MA, Tilburg
- 0900-2355926 (gebruikelijke belkosten)
- klantenservice@kwantum.nl
- www.kwantum.nl
3.5
Average
35K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service! Highly recommended! I didn't know that in our times of AI and bots (when no one really cares - just wants your money) there are still businesses which keep 'human' approach (with very clear and transparent logistics process).
16 May 2025
Unprompted review
Reply from Kwantum
What a great review, thank you! We are extremely happy that you experienced the personalized approach and our transparent service as we envision it. We appreciate your trust and look forward to serving you again! ^Ivy
Best Service
Best Service. Special friendly stuff. Short delivery times, for articles they are not in stock.
One point should be getting better:
Delivery to Germany! Now it is not possible.
27 April 2025
Unprompted review
Reply from Kwantum
We appreciate your kind words! It's great to read that you received top service from our friendly team. We are here whenever you need us! ^Ivy
Customer service not existing
We used the service of customised curtains and paid for them to get measured in. The advisor was friendly and made an offer based on random colours. After checking, I confirmed which type we wanted and the advisor confirmed to pick it up. I even check if I should order them myself or not. Upon installation, we received the wrong curtains. The person installing the curtains said we need to get in contact with customer service and he was not able to support us.
Now we have been trying for a week to get in contact with someone from Kwantum and are not able to get any reaction from the customer service.
The curtains are good quality but now with our experience, I would really think twice before ordering from here...
11 April 2025
Unprompted review
Reply from Kwantum
Hi, thank you for sharing your review. It's annoying to read that there was miscommunication with the curtains and that you had trouble getting in touch with our customer service. We would be happy to help you further. Please feel free to send us a private message through any of our social media channels so we can take a look at your situation with you. We look forward to hearing from you! ^Ivy
Kwantum takes care of you
Kwantum takes care of you. Top quality products, they are professional, the staff are knowledgeable and guide you through the whole process.
17 April 2025
Unprompted review
Reply from Kwantum
We do our best to provide you with top quality products and excellent service. Thank you for sharing your positive experience! ^Ivy
People in the Almere Shop are really…
People in the Almere Shop are really good/knowledgeable and they guided me well.
5 April 2025
Unprompted review
Reply from Kwantum
Glad you were so well served in our store in Almere! We are glad that the staff was able to guide you well and to use their knowledge. Who knows, we might see you back soon :) ^Ivy
Good website
Good website, clear and easy to use. Good price-quality ratio.
1 April 2025
Unprompted review
Reply from Kwantum
Great to read!!! Thanks for your positive feedback, we're glad you found the website user-friendly and satisfied with the value for money! ^Ivy
Professional
Professional, courteous, knowledgable, friendly, efficient. "It does what it says on the tin" (English expression)
31 March 2025
Unprompted review
Reply from Kwantum
Wat een mooie woorden, dankjewel! We doen ons best om elke keer weer die combinatie van kennis, vriendelijkheid en efficiëntie te bieden — heel fijn dat dat is opgevallen! ^Julianne
An Incompetent company
An Incompetent company
Ordered 6 items and 2 are still missing.
Yet they were all dispatched the same day and kwantum told me they will all be delivered on the 22.03.25
No responses to any of my emails.
One of the tables was also damaged yet it was boxed up neatly, which means the product enters the boxes damaged. As there was also red marks on the white table.
Listen I'm not Dutch, so I'm letting you know now I will make an appearance at one of these stores if someone doesn't pull their finger out.
Because what I noticed about these dutch shops and their customer service. They are very relaxed and don't seem to want to help.
I don't want to hear I am sorry this happened. I want someone to pull their finger out and have this sorted ASAP.
Il be taking this further as iv been speaking with ConsuWijzer.
22 March 2025
Unprompted review
Reply from Kwantum
Hi! Thank you for your review. I understand your frustration and I sincerely apologize for the inconvenience this has caused. I would like to inform you that my colleague has already provided you with further information regarding your order. We are actively looking into the missing items and the damaged table, and we are committed to resolving this as quickly as possible. We take your concerns seriously, and I assure you we will do everything we can to address the situation. If you have any further questions, please do not hesitate to reach out. ^Sisley
Good quality products
Good quality products, helpful staff, good prices
15 March 2025
Unprompted review
Reply from Kwantum
It is nice to read that you are satisfied with our products and service. At Kwantum we strive to offer a wide range of high quality products at attractive prices. We appreciate your comments and hope to welcome you back to our store in the future. ^Ivy
I ordered a coffee table and there was…
I ordered a coffee table and there was one part missing and that made the whole experience not the best. I hope this is not gonna happen again with other customers. Thanks.
19 March 2025
Unprompted review
Reply from Kwantum
Hi, how annoying that a part is missing, of course this is not the intention. My apology. Could you send us a private message with pictures? I will immediately look with you for a suitable solution. ^Ivy
Reply from Kwantum
Hi Festus, thank you for your feedback! At Kwantum, we always strive to make sure our customers feel valued and taken care of. ^Michelle
Es dauert langer als normale Wartezeit und keine Rückmeldung vom Kundenservice
I placed an order on March 6th but still order status hasnt changed and unfortunately i havent recived my coffee table. Does it take so long time or is there any problem with my order? I’ve tried to contact several times with customer service however i havent had any responce from them.
12 March 2025
Unprompted review
Reply from Kwantum
Hi! Thank you for your patience, and sorry for the delay. I’ve spoken with the store, and your order will be ready for pickup this week. You will receive an email shortly with all the details. We truly appreciate your understanding and apologize for the inconvenience. ^Sisley
Just amazing!
The selection, service and prices are great! I've also been on the hunt for great and not overpriced curtains for two years. I finally found what I was looking for here. 😍
6 March 2025
Unprompted review
Reply from Kwantum
Thank you for your lovely review! Great to read that you found the perfect curtains with us after such a long search. ^Michelle
team at store was really good
team at store was really good. One sales woman specially from the Asian background seem very helpful and knowledgeable
22 February 2025
Unprompted review
Reply from Kwantum
Thank you for your positive feedback! Great to read that you had such a good experience in our store and that the saleswoman was able to help you well. We appreciate you taking the time to share this! ^Ivy
they helped me a lot while i was…
they helped me a lot while i was selecting curtains
20 December 2024
Unprompted review
Reply from Kwantum
We’re so glad to read that you received great help while selecting your curtains! Thanks for your feedback, and we hope you love your new curtains! ^Sisley
Poor service & no order updates
I’ve placed an order 4 weeks ago but except the order confirmation email saying “delivery from 5 days” I’ve received no other update.
I’ve sent 10 days ago an email to the customer service, no reply. Today I got hold off the customer service informing me that the items are currently out of stock until beginning of March. I’m happy to wait but great customer service is to inform the customer about possible delays. On top of that the customer service agent didn’t really let me finish my sentence and he seemed just wanting get rid off me. Apologies were made but felt like a standard response.
I’m happy to update the review and rating once I’ve received my goods.
Kwantum, please advise your customers of long waiting times and delays. A from 5 days is just not good enough! I’m sure you could safe yourself a lot of phone calls and customer emails by sending out batch emails with additional info!
7 February 2025
Unprompted review
Reply from Kwantum
Hi, thank you for your message and your honest feedback. We understand that waiting for your order without updates can be very frustrating, and we sincerely apologize for the lack of clarity and your experience with our customer service. This is not the service we aim to provide. We strive to keep our customers as informed as possible about any delays, but we see that this did not go well in your case. We take your feedback seriously and are looking into ways to improve our communication regarding delivery times so that customers stay better informed. Once again, our apologies for the inconvenience. We appreciate your patience and hope your order will be delivered soon. If you have any further questions, please don’t hesitate to reach out. ^Michelle
good..............
16 January 2025
Unprompted review
Reply from Kwantum
Kort maar krachtig! 😄 Bedankt voor je review! ^Juul
Reply from Kwantum
Heel veel plezier van je gordijnen. ^Ivy
Product quality fine installation poor
Product quality fine. But installation of carpet is very poor wouldn't recommend it.
20 December 2024
Unprompted review
Reply from Kwantum
Glad to read that the product quality is satisfactory, but I am sorry that the installation of the carpet was not as expected. This is obviously not the experience we want to provide. If I can help you with anything please feel free to contact me through any of our socials.
Experience with Kwantum
Order processing 1/5
Information provided 0/5
Delivery Lead time 0/5
Actual Delivery 0/5
Issue resolution 0/5
Empathy 1/5
Customer service 2/5
Products 5/5
Will I recommend to friends and families 1/10
Experienced on:
14/12/24
26/12/24
03/01/25
3 January 2025
Unprompted review
Reply from Kwantum
Hi, thank you for you review, I'm sorry you didn't have the best experience. If there is anything I can help you with, please let us know with a private message through once of our social media channels! ^Michelle
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