Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great communication with seller Evelyn. It takes some time to get response from email but they do replay.
Company replied
All good but the package was a little bit bad looking and the paint on the handlebar was scratched. And I think I hear something rubbing on the front brake...
Company replied
The scooter came with everything and no damage but did take a while to come to england
Company replied
Company details
Written by the company
Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Very good communication and serviss.
11 May 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you so much for your support and trust! We are truly encouraged by your positive feedback. At Kukirin, we have always prioritized both quality and user experience, and we hope to become a brand you can rely on for the long term. Should you require any assistance, please do not hesitate to let us know; we will spare no effort to help you.
Its so good my Scooter will arrive in…
Its so good my Scooter will arrive in 4-8 days and it is so fast my friend also got his Scooter only 3 days so good Thanks We Love Kugooescooter ❤️🙏🏻
9 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your thoughtful feedback! Your affirmation gives us even greater confidence to refine every single detail. Kukirin will continue to strive to live up to the expectations of every user. We also invite you to share more of your experiences with us; your suggestions are invaluable to us!
I live in Germany and i ordert a g2 it…
I live in Germany and i ordert a g2 it was here in 7 days and the Scooter is the best
8 April 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your review and support! We are truly delighted to see that you enjoy Kukirin. We will continue to strive to enhance our products and services, and we hope to bring you even more satisfaction and pleasant surprises in the future.
I ordered a Kukirin G2 and it arrived…
I ordered a Kukirin G2 and it arrived in only 4 days!!! Everything was perfect, nothing was damaged, and it’s amazing to ride. Super happy with it and definitely recommend!
16 April 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you so much for your encouragement and support! Your satisfaction is our greatest motivation. Moving forward, we will continue to prioritize both quality and user experience to provide you with an even more stable and comfortable product experience.
everything was perfect and they we’re very receptive
everything was perfect and they answered all my questions
9 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your trust and support! We are delighted that Kukirin has met your expectations. We will continue to optimize our product performance and after-sales service, and we hope that every time you use our products, you will be even more satisfied.
Very good and fun to drive
7 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you so much for your wonderful review! We always strive to provide every user with a relaxed and enjoyable experience through superior products and services. Your recognition further strengthens our resolve to continue working hard in this direction.
I recently bought a Kukirin G2 Max and…
I recently bought a Kukirin G2 Max and all I can say is the customer service is brilliant and the scooter is amazing! Would definitely buy from them again!
8 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your trust and support! We are delighted that Kukirin has met your expectations. We will continue to optimize our product performance and after-sales service, and we hope that every time you use our products, you will be even more satisfied.
The customer service is very good!
8 May 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, thank you so much for your encouragement and support! Your satisfaction is our greatest motivation. Moving forward, we will continue to prioritize both quality and user experience to provide you with an even more stable and comfortable product experience.
Great
Extremely satisfied with the great communication and the beautiful scooter. The scooter was delivered right on time, and we were able to easily track the order using a track and trace link.
5 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you so much for your wonderful review! We are deeply grateful for your support and delighted that you are satisfied with the product. Your feedback means a great deal to us and inspires us to continuously improve our products and services.
Annulation mais aucune réponse
Hello,
I am contacting you regarding my order FF00804110, placed on May 5, 2026.
I would like to request an immediate cancellation and full refund of this order.
Due to unexpected personal reasons, I am no longer able to proceed with this purchase. As the order has not yet been shipped, I kindly ask you to cancel it before dispatch and process a full refund as soon as possible.
Please confirm the cancellation and refund at your earliest convenience.
If I do not receive a response within a reasonable timeframe, I will proceed with a dispute through PayPal.
Thank you for your understanding.
Best regards,
Oscar Hurava
5 May 2026
Unprompted review
Reply from Kugooescooters
Dear Valued Customer, we sincerely apologize for the negative experience you have encountered. Our customer service team has already reached out to you via email, and we hope to resolve your issue.
It’s being a month and it presents many…
It’s being a month and it presents many problèmes such as de break disc that was missed place. The acceleration stolls and makes it dangerous to drive.
I might ask for a refund in the next few days.
1 April 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, we sincerely apologize for the issues you encountered while using your scooter; this is certainly not the experience we want our customers to have. Please contact our customer support team, and we will prioritize your case to provide a solution as quickly as possible.
customer service was very helpful
2 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you so much for your wonderful review! We are deeply grateful for your support and delighted that you are satisfied with the product. Your feedback means a great deal to us and inspires us to continuously improve our products and services.
Its very good and its high quality
3 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you very much for taking the time to share your positive feedback! We are delighted that our product met your expectations. We will continue to strive to provide you with even higher-quality products and services.
Very good customer service
2 May 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, we are delighted that you are satisfied with your purchase. Your positive feedback is a tremendous encouragement to our team. Should you require any assistance, please feel free to contact us at any time.
Reply from Kugooescooters
Dear Customer, thank you so much for your wonderful review! We are delighted that our product met your expectations. Customer satisfaction is always our top priority, and we will continue to make improvements to provide you with an even better experience.
Very helpfully workers!!
30 April 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your support and positive feedback! Receiving such satisfied feedback from our customers is truly encouraging for us. We hope you continue to enjoy the product, and we look forward to serving you again soon.
Best of the best
29 April 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your recognition! Your encouragement is very important to us. We will continue to maintain the quality of our products and services. We wish you a wonderful life and safe travels!
Everything was great
Everything was great, smooth and fast! Recommend definitely!!!
29 April 2026
Unprompted review
Reply from Kugooescooters
Dear Customer, thank you for your thoughtful review! We are truly delighted to see how satisfied you are with your riding experience on the Kukirin. You are always welcome to visit us again; we wish you smooth and enjoyable journeys every time you ride!
I recently bought kukirin escooter from…
I recently bought kukirin escooter from Kugoorscooter and overall I’m pretty impressed with it. The setup was straightforward, and it felt sturdy right out of the box. The build quality is solid for the price, and it doesn’t feel flimsy when riding, even on slightly rough surfaces.
Performance-wise, it delivers good speed and acceleration for everyday use. It handles short commutes really well, and the battery life is excellent —I can get several trips out of a single charge without worrying too much. The folding mechanism is also convenient, making it easy to carry or store.
29 April 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your support and positive review! We are truly delighted to see your recognition of Kukirin. We will continue to dedicate ourselves to refining our products and services, hoping to provide you with an even more stable and enjoyable experience every time you use Kukirin in the future.
Kugoo wish 01 -> vipcoo h3
At first i was skeptical on ordering from this site because of the mixed reviews, but i placed an order anyway. At first i bought the kugoo wish 01 that was pre sale and didn't have a stock time yet due to customs related issues. I e-mailed them MANY times and they replied at each e-mail within 48 hours max. They told me that if i want i can upgrade the kugoo to a vipcoo h3 for 320€ . I refused the upgrade and asked them if they could send me an e moto with the same specs and that the brand didn't matter. That s when they told me that because i waited so long they could upgrade my kugoo wish 01 to the vipcoo h3 for free. I agreed to the upgrade and they shipped it immediately. Once i got the product, i was really satisfied with it. If you want to buy an e scooter/moto, this site is perfect. The whole delivery took only 14 days after i placed the order which wasn t even in stock. Keep up the good work!
14 April 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for taking the time to share your experience! Your satisfaction is very important to us and is the driving force behind our continuous improvement. We will continue to optimize the details and strive to provide you with better products and services.
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