ksiegarniainternetowa.co.uk Reviews 78

Excellent bookshop. Loads of books available. Affordable prices. Delivery for free when order over £30.Quick delivery. Sometimes only 3 days. Any issue quick respond via email. I'm reading a lot so love my shopping at ksiegarniainternetowa.co.uk

This is my go-to place for books. Efficiency and punctuality are hallmarks of their service. I have ordered from them a couple of times and there were never any issues. My last order took only 5 days to deliver.

I am utterly appalled by the service I received from Polska Księgarnia Internetowa, particularly from Adrianna Andrzejczak and Wiktoria Tomiak. Over a week ago, I placed an order for a book, only to be informed a few days later that it was no longer available. I was offered a full refund, which I agreed to. Since then, I've exchanged numerous emails with Adrianna Andrzejczak, who has been exceptionally rude and unhelpful.

Despite my clear request for a refund, Adrianna has continually resisted processing it, even though I was later told the book is now back in stock. I have since purchased the book elsewhere and no longer need it. Yet, instead of respecting my wishes, I was told that the book would be sent to me regardless.

How is this considered customer service? To insist on sending me a product I don't want and to treat me with such disdain is beyond frustrating. It’s clear that your customer service is failing, and I am absolutely disgusted by the experience. With so many negative reviews, it's clear that this is a recurring issue. Polska Księgarnia Internetowa really needs to take a long, hard look at the way they treat their customers.

Absolutely horrible service.

I’ve placed an order in the 4th and I’ve received it on the 11th. Very happy with the service, price, tracking and communication.
Will definitely use again. Thank you

Niece never received her barbie mermaid for her 4th birthday and was very sad. Do not trust. Dodgy tracking no given. No way to track. Stealing money every day from poor innocent shoppers.

Never sent me a book that I’ve ordered and did not respond to my messages. Avoid

Excellent bookshop, order packed neatly and securely, although shipped from Poland to UK, delivery was really fast. The shop's website looks a bit outdated and would benefit from a little upgrade but that does not impact my shopping experience as the prices are reasonable and great selection of books is available. I have purchased from this bookstore few times so far, and each time was 100% satisfied. Would recommend!

Fast delivery. Good e-mail comunication. Books delivered new and in good condition.
One minus- cannot pay using paypal uk.
Highly recommend.

Very happy overall, thank you!

I honestly can’t complain. I read a lot so I’ve been using this company many times in the past - reasons? Good selection of books, not too expensive (although there are cheaper book shops online - ksiazka.uk for example), fast dispatch, quick delivery.

Best polish bookstore,inexpensive,frequent offers.Delivery from Poland is very fast.Fantastic choice of books,so I keep coming back and service is always first class.

I have ordered from this site several times and have always been very pleased. Shipments came quickly, I received notifications about the status of my parcel, the prices are attractive and there is a large selection of not only books, I highly recommend it.

Great site. Very large selection of books. I found many beautiful children's books. Good prices, lots of discounts. A week has passed from the moment of placing the order to receiving the package. I am also very pleased. Recommended!

I recently brought four books and all came brand new with no damage! I couldn’t believe the prices for all of my old favourite children books.
I will be ordering more from this website!

Due to COVID, the delivery time was a little bit longer but nothing major!

I recently ordered a box of coloured pencils at an excellent price. My order arrived within a week and was well-packed.
A great shopping experience.
Many thanks!

I had a positive experience with Polska Księgarnia Internetowa. Ordered 9 books and I made a mistake by accidentally ordering two of the same book. I emailed customer services who were happy to exchange the extra book for another of the same value. The whole order was dispatched two days later and then arrived within five working days through tracked Royal Mail. The books arrived in excellent condition, in recyclable cardboard packaging too which is a bonus.

Please never use this company. Ordered few books. TNT says they delivered but not to my address and no prof of delivery but Polska ksiegarnia says that ‘product has been delivered to me. Once again thank you for buying from our bookstore. We hope the experience was pleasant and we look forward to your next visit’ I think they think it’s a joke and they don’t care if people loosing money as long as they are payed.

Nice selection of cheap books, unfortunately VERY BAD CUSTOMER SERVICE. When I approached them on recent deal to give my opinion on poor advertisement (not even a complaint but simple suggestion) I received extremely unprofessional response in return, with inappropriate comments and attitude. The solution to resolve the "issue" would only waste more of my time so I passed.
Only in December 2019 I ordered (the household) over 10 books. In 2020 so far I ordered (again between the household) 8 books. Still I wasnt a valued enough customer to be treated with good manners.
Also the time frame from the moment the order is placed until the books arrive is the longest out of all online book stores I used in UK. So if your order is time sensitive, this business is to be avoided.